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Headlight Revolution Steps Up- Buyer Beware Update!!!

Discussion in 'Vendor Reviews' started by Chaosx4, Apr 27, 2016.

  1. Aug 10, 2016 at 9:52 PM
    #31
    r4z0r51o

    r4z0r51o have fallen off the forum, but I’m still alive.

    Joined:
    Apr 17, 2016
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    #3172
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    1,998
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    Dave
    Northeast San Francisco Bay Area
    Vehicle:
    2016 Silver Sky Metallic Crewmax 5.7L TRD 4x4
    22x12”HostileRage/33”NittoRidgeGrap/StealthFighter/FOX-BDS
    Update, my order that I placed on 8/4 hadn't even been shipped until today. I had to email them about my orders status and got a email reply from Austin asking me if he could help me figure out how to use my store credit (In other words, he was replying to a email message I had sent back on 8/4 before I placed my current order). I replied back, that I figured it out and place my current order and would like to know what my current status was regarding this order. 22 minutes later, Anthony email me that everything was fine, everything is in stock and he wasn't sure why my current order hadn't gone out after 4 business days. Anyways, I finally got a email confirmation with a tracking number showing my order will arrive on the 16th. Hopefully everything is there and I can put this all behind me.

    Not trying to rip into HR, just venting ...
     
    831Tun and SouthBoundSteve like this.
  2. Aug 11, 2016 at 7:16 AM
    #32
    Tophergt99

    Tophergt99 Back in black

    Joined:
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    Chris
    Weston, Wisconsin
    Vehicle:
    2015 SR5 Black TRD Crewmax
    In progress....
    I've had my best results with vleds and superbrightleds.
     
  3. Aug 11, 2016 at 2:47 PM
    #33
    r4z0r51o

    r4z0r51o have fallen off the forum, but I’m still alive.

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    Dave
    Northeast San Francisco Bay Area
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    2016 Silver Sky Metallic Crewmax 5.7L TRD 4x4
    22x12”HostileRage/33”NittoRidgeGrap/StealthFighter/FOX-BDS
    Agreed, I purchased my switchbacks from VLeds and couldn't be happier.
     
    SouthBoundSteve likes this.
  4. Aug 16, 2016 at 10:37 PM
    #34
    r4z0r51o

    r4z0r51o have fallen off the forum, but I’m still alive.

    Joined:
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    Dave
    Northeast San Francisco Bay Area
    Vehicle:
    2016 Silver Sky Metallic Crewmax 5.7L TRD 4x4
    22x12”HostileRage/33”NittoRidgeGrap/StealthFighter/FOX-BDS
    LED's arrived with one bulb (for the footwell) on back order. Managed to install all my exterior bulbs and happy to say they look great. Will try and install interior bulbs tomorrow evening.
     
  5. Sep 6, 2016 at 10:48 AM
    #35
    AnonVet

    AnonVet That's what she said!

    Joined:
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    Dan
    Weatherford TX
    Vehicle:
    2015 TRD SR5 CM
    8 inch pro comp 35x12.5 RPB Repulsars 18x9 Rhino Glamis Murdered out Spyder heads Smoked tails Leds all around her Debadged CNCd tundra grill Chopper and modified front bumper The lost goes on....
    Sounds like Amazon has better ratings on their interior LED's than HR does. Luckily I went with amazon and I'm still impressed with them. Bright as the first day I installed them.
     
    SouthBoundSteve likes this.
  6. Sep 6, 2016 at 11:12 AM
    #36
    AnonVet

    AnonVet That's what she said!

    Joined:
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    Dan
    Weatherford TX
    Vehicle:
    2015 TRD SR5 CM
    8 inch pro comp 35x12.5 RPB Repulsars 18x9 Rhino Glamis Murdered out Spyder heads Smoked tails Leds all around her Debadged CNCd tundra grill Chopper and modified front bumper The lost goes on....
    Who'd have known right? Judging by the reviews and how professional the youtube vids are, you'd think they'd have their stuff together. There's just too many people unhappy and all with the SAME issues. Maybe they should actually project sales and outgoing orders and not just order from their supplier when a customer orders. Not to happy with their service. But on the other hand, their videos are awesome for installation procedures.
     
    r4z0r51o and SouthBoundSteve like this.
  7. Aug 14, 2017 at 5:18 AM
    #37
    Patriot

    Patriot Member

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    Western NC, “Boondocks”
    Glad I saw this post about HR, was considering ordering the behind the grill LED, but may have to reconsider. As one member posted they do a great job on the YouTube Universtiy review of the Tundra light bar.

    Seems great reviews travel fast, and bad ones even faster. Bad reviews can be a biz killer in today's market for sure. Thanks to all that posted.

    Anyone had a positive buying experience recently?
     
    Last edited: Aug 14, 2017
  8. Mar 2, 2018 at 3:58 PM
    #38
    SMK Shoe

    SMK Shoe Not New Member

    Joined:
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    542
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    First Name:
    Paul
    Central North Carolina
    Vehicle:
    2017 Tundra TRD DC
    Step Bars, Rear Swaybar, 2,000 Watt Amp, 2-10" Subs, new door speakers, De-Badged, Hondo vent mounts, Calipers, 6112/5100 shocks, SPC UCA's, Front bumper, Bed Bars, bed rack, Fuel Rims
    Sorry this happened to you. was getting to replace all the lights in my 17 DC. Will have to look in another place to make my order. I will NOT accept being jerked around.
     
  9. Mar 2, 2018 at 4:07 PM
    #39
    BlueBottle

    BlueBottle not a PRO

    Joined:
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    '16 Platinum 4x4
    See fine print
    I’m a satisfied VLED client.
     
    SouthBoundSteve likes this.
  10. Mar 2, 2018 at 4:08 PM
    #40
    4Runner

    4Runner New Member

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    Columbia, SC
    Vehicle:
    2017 Black Limited FFV
    Magnuson Supercharged, FOX 2.5 DSC front and rear, TRD Exhaust, TRD Rear Sway, and many more....build thread coming
    This is old. I ordered from HR and returned some items and they were very accommodating. I have their Stealth LightBar and it is great. I would order from them again.
     
  11. Aug 11, 2018 at 7:08 AM
    #41
    TBS

    TBS New Member

    Joined:
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    #10593
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    Vehicle:
    2017 SR5 CrewMax Magnetic Gray
    ESP Underseat Storage, LED bulb replacements, & Undercoating.
    Sorry you had a bad experience with them. I on the other hand have had a GREAT experience with them. I have replaced all of my incandescent bulbs with LEDs from them. They were great to work with. I even had one of my headlights fail after 10 months and they sent me a free replacement right away no problems. Their selections of bulbs seem to be of higher quality thus cost a bit more but I know I am getting top notch products that have been tested on their own Tundras.

    ~TBS
     
    Sas likes this.
  12. Aug 11, 2018 at 9:07 AM
    #42
    Sas

    Sas Humor is everywhere

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    Jason
    OKC, OK
    Vehicle:
    '17 SR5 CM TSS 4WD MGM 5.7 FF
    Lost track after #1.
    The OP is a couple of years old now. They seemed to have turned things around. I've spent about $2k w/them and other than their headlight distributor having trouble keeping up with stock for the 2018 headlights I've had no issues w/them. When I did have trouble with the wiring harness that came w/the headlights, they went so far as to contact the company that makes them a few times and ask for help. Afterwards they said they'd send me free reverse LED's for my trouble (hopefully they'll be in this next week).
     
  13. Sep 29, 2019 at 6:36 AM
    #43
    oriojasjr

    oriojasjr New Member

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    Apologies on reviving an old thread, but I was minutes from ordering from Headlight Revolution after seeing some of their well put-together videos. Thankfully, I decided to do a bit of research on the company before I send hundreds of dollars. What I’ve found is some older reviews both here and on TacomaWorld.com which are less than appealing. These couple of reviews from last year were somewhat reassuring however I also found a number of BBB reviews all in 2019—not good.
    https://www.bbb.org/us/ga/atlanta/p...adlight-revolution-0704-1000015890/complaints

    Has anyone here had any recent transactions with HR that could comment on any possible improvements? :popcorn:

    Thanks in advance.
     
  14. Jan 25, 2020 at 5:49 PM
    #44
    Doylfish

    Doylfish New Member

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    I had a good experience with them over Black Friday. Their mistake that I ‘had’ to have a good experience, but it was good nonetheless, and everyone makes mistakes. Long story short I ordered a bunch of interior upgrade led bulbs. I was shipped one short because each of the kits used that particular style and there was a miscount. Sent email. Got VERY fast response both to email And forum reachout. Missing bulb was shipped free and they included free 3rd brake light upgrade bulb to fulfill the ‘free bulbs for forum members’ add-on over BFriday sales. Also kept me informed every step of the way. Clearly cared even though it was only one bulb missing they didn’t treat it as such. Props to Caleb @Headlight Revolution who reached out here on the forum account.
     
    Last edited: Jan 25, 2020
    g35man likes this.
  15. Jan 25, 2020 at 6:34 PM
    #45
    4Runner

    4Runner New Member

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    Columbia, SC
    Vehicle:
    2017 Black Limited FFV
    Magnuson Supercharged, FOX 2.5 DSC front and rear, TRD Exhaust, TRD Rear Sway, and many more....build thread coming
    Nothing but positive from me.
     
    g35man likes this.
  16. Jan 25, 2020 at 7:00 PM
    #46
    WNY PAT

    WNY PAT New Member

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    Western New York
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    2017 Crewmax Limited (Mines) 2019 Crewmax SR5 (Work)
    Very positive experience for me. I actually had to return some bulbs and did pay shipping for the ride back. They were responsive, credited me for returned items quickly and very knowledgeable. I’d recommend HR.
     
    g35man likes this.
  17. Jan 25, 2020 at 7:21 PM
    #47
    Doylfish

    Doylfish New Member

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    Was actually just browsing their site earlier looking at some diode dynamics bracket set light bars they have on there, will gladly purchase from them again @Headlight Revolution
     
    g35man likes this.
  18. Feb 24, 2020 at 4:33 PM
    #48
    WILLINH

    WILLINH New Member

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    BILL
    NEW HAPTON, NH
    2019 TUNDRA WITH SX PACKAGE BARCELONA RED
    I called and placed a order today and asked if everything was in stock and Caleb told me everything was. I placed the order and told him I would be placing a larger order in May when I get out of the hospital. Well I got a email and they only have 1 of the items in stock. They won’t ship until 3/27. We’ll im going in the hospital 3/31 and I won’t be climbing in and out of my truck for a while. You would think they would have accurate inventory. I’m canceling and I’ll order in May or June when I’m back up to snuff. Or order from someone else.
     
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