Did the dealer lie to me about changing my brake rotors?!

Update:

I ended up writing a long letter (with pictures) to the Used car Director, Service Manager and the President of the dealership last night. I got a response from the Service manager early this morning apologizing about the same issue with my brakes. He confirmed by looking at the pictures I sent him the rotors are not new. After some investigation he said brakes and rotors were not changed and he is embarrassed by this incident. He said this should have been taken care of and he'll make this right if I still want to do business with his dealership. He asked me if I was "done with the truck?" He said hes not in used car but maybe they can get you into something else and I should talk to the used car director about this.

Do you guys think they can get me into another truck? Maybe a new one? lol

 

With the right side step, that should help you into any new truck.

I crack myself up.

Glad they quickly admitted fault, vs trying to pass along the blame. I'm sure both parities will come to a mutual agreement.

 

I'm addicted to that new car smell...

 

Update:

Ive been speaking to the Service manager and he has offered to pick up my truck from my work and give me a rental car while my rotors and pads are being changed. I agreed to that at this point. I put out a call to Toyota Corporate and let them know the situation and they said guest relations from the dealership will get back to me within 48hrs. They asked me what I wanted and I told them I wanted them to take the truck back and ill buy a brand new one.
I also spoke to the Used car Director and I tried to get him to take the truck back so I can get a brand new one. He wouldn't budge. lol. He did offer to give me a TRD exhaust for free and free installation to make up for their mistake. I did tell him I made a call to Toyota Corporate and I want to see what they say.

 

@Agitated1, I throat punched them for ya...I knew it would work! Hopefully, you get a new truck; thanks for the updates.

 

I'd let them have a second go with new brakes, and if you want the TRD exhaust, sounds like a good deal. Spending MORE money there at this time seems counterintuitive to me, unless other issues turn up in the near future. Tell them you want a month to love it or leave it.

 

I'm with Phil on this. Get everything you can in writing too.

 

And demand for another dealership to run an inspection. Obviously, if they didn't even check the brakes or the 4wd, they probably didn't do a very thorough inspection. Especially it being a certified used truck. And then if everything else checks out fine, then accept the TRD exhaust and make them throw in aftermarket leather. Make sure they know that they've lost your trust and they need to regain it.

 

The RO says they repaired the transfer case and the parts back that up. The Certified Inspection is thorough but sometimes things actually do break after the fact. Also, its impossible to drive a vehicle in every condition. Can't control the weather...

 

Update:
As of 11/30 my truck is now at the Dealer for service but in the one day I had my truck there were a few more problems that came up.
1) battery died and the truck needed to be jump started.
2) the heater is not blowing hot air
3) the air volume on max ac/heater the air volume in minimal. Feels like the 1 or 2 setting on my Prius.
4) when the air is off and the recirculating button is on it automatically turns off in a few minutes.
5) the auxiliary power in the front and rear stay on even when the car is off with the doors locked and alarmed.
I received a call from another service manager today and he wanted to give me an update. He said the new problems are being checked out. Regarding the rotors/pads he said the front has been replaced and the problem has been fixed. I then inform him the used car director assured me that all four rotors/pads would be changed. He said he would need to confirm this with the director but he was off today.

I don't know but they must think I'm an idiot or something. They keep trying to pull a fast one on me. I shouldn't be the middle man between service and used car. I shouldn't have to be the one telling Service what needs to be done when I had a conversation with the used car director about that. There is definitely lack of communication between service and used car.

At this point I hope they take the truck back because I'm tired of their BS.

 

@Agitated1, that is unbelievable! Sorry you are going through all of this.

 

That's my biggest issue with dealerships. Had similar problems with a mustang I had. Bought it certified preowned, took it up there for the first oil change and they charged me for an air filter. I quickly pulled out that paper the service manager signed saying it had been changed before I bought it. Got that oil change for free. Haha then everything else that broke they blsmed on my aftermarket parts, which were sbout the only things on there right.

Anyway, I hope they take the truck back for you. I wouldn't buy anything else from them. Take your business elsewhere.

 

If you have auto HVAC this is normal in cold conditions. The truck will turn off recirc and redirect airflow to the defogger to keep the windows clear. It will do this with no user input.

Do you have any aftermarket wiring? Alarm? Remote start? etc...

 

I do not have auto HVAC but it was turning off every 2 minutes. I don't think that's normal
Everything is stock as far as I know. no aftermarket wiring, alarm, or remote start. I did buy this used so I do not know for sure what was done to the truck by the previous owner.

 

Has the battery been replaced or allowed to charge since it died? Do you know what the charging system voltage is while running?

For peace of mind, I would suggest looking under that dash on the driver's side to see if there is any wiring that appears out of place. The aux outlets shouldn't be on with the vehicle off. Shorts or incorrect wiring with an aftermarket alarm/remote start can easily cause this as they tie into the accessory position of the ignition switch. (as well as the other positions)

These are the first things I would look at with list of concerns like this. I would confirm that battery voltage and charging voltage are correct, then check for aftermarket wiring. There's only so much I can do sitting behind a computer screen though.

Now, to finish this stereo update on this Highlander...

 

Any more input from Toyota Corporate?

If they come back with unsatisfactory answers to the other issues that have arisen, I'd be trying to find a way to annul this deal with this dealership, and find out if corporate will help get you a deal on a new one with a different dealer.

 

If they don't take it back, I'm sure you can live with it. And hopefully everything gets fixed and you won't have more problems in the future. But that's being pretty optimistic and you shouldn't have to take the risk. I would try everything possible to get your money back. Maybe start hinting legal action. Like I said before I don't think they did a legit inspection. On top of that they tried to scam you with the brakes, they've proven they cannot be trusted. And it looks like this may be one of those rare Tundra lemons. If this many problems arrised in 3 weeks, imagine how many more next few years. Good luck buddy, keep us posted.

 

You guys are gonna love this update:

When I got home last night I wrote another email to the President of the dealership, service manager, used car director, and guest relations director. I explained how unhappy I am and I feel that I was sold a lemon. I pointed out the fact that I have owned this truck for 26 days and it has been in their service department for 13 days with even more problems now.

This morning when I checked my email I got a response from the used car director stating, "I think this guy is just working us now. I had a long conversation with him before we picked up the truck . I already explained to him that he probably wouldn't hear from HR since we had agreed upon a solution which was giving him the free component and free labor for installing it." I told him I wanted to hear from guest relations before I agreed to anything.

I emailed him back stating, THIS GUY IS NOT WORKING YOU!!!! I had the truck for one day after it was with your service department for 11 days and these new problems came up. I also told him I think it is very unprofessional for him to email me back and call me "THIS GUY" and accusing me of trying to work them.

At this point I just want them to take the truck back.

 

I would forward that to Toyota.

 

Update:
I just received an email from the president of the dealership and he said he completely agrees with me and he apologizes for how the team has handled this so far. He also said if I want he can switch me into a new car.

 

Yeah, tell him if you had the money to buy a new car, you wouldn't have bought that lemon from him. So he better give you one hell of a deal!!

 

great ! at that point you are not happy with the truck they sold you. Get a different one. Is there a 30 days period when you can return it or something without penalties ? make sure they don't drag your issues past that date

 

Update.
I'm at the dealership right now and they're trying to get me into a 2017 Quicksand Tundra TRD 4x4. Theyre offering $500 under invoice.

 

not bad IMO. I love quicksand color.

 

There is a real love/hate going around with that color. Make sure you'll like it tomorrow before you sign. Otherwise, do it!

 

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