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Did the dealer lie to me about changing my brake rotors?!

Discussion in '2nd Gen Tundras (2007-2013)' started by Agitated1, Nov 28, 2016.

  1. Nov 28, 2016 at 7:49 PM
    #1
    Agitated1

    Agitated1 [OP] Newish Member

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    Hey guys.
    I need a little advice. I brought my truck to the dealer because my brakes/steering wheel/whole trucks shakes and vibrates when braking. Vibration/shaking gets worse the harder I step on the brakes.

    I just picked up my truck from the dealer and they said they replaced all 4 rotors but while driving home I experienced the same vibration/shaking.

    When I got home I took a look at the rotors and it seems like they didn't change it at all. The rotors still look old and the center of the rotor has rust on it.

    Please take a look at the attached picture and let me know what you think. I've changed a few rotors in the past and new rotors don't look like that.

    Thanks in advance!!

    IMG_3835.jpg IMG_3834.jpg IMG_3833.jpg
     
  2. Nov 28, 2016 at 7:52 PM
    #2
    joonbug

    joonbug bacon

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    definitely not new rotors
     
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  3. Nov 28, 2016 at 7:55 PM
    #3
    Agitated1

    Agitated1 [OP] Newish Member

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    I'm suspecting they are not new! I'm pretty pissed right now.
     
  4. Nov 28, 2016 at 7:56 PM
    #4
    joonbug

    joonbug bacon

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    Did you pay?
     
  5. Nov 28, 2016 at 8:02 PM
    #5
    Agitated1

    Agitated1 [OP] Newish Member

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    No i did not pay.
    I bought the used 3 weeks ago as a certified used vehicle and I complained about the vibration and 4wheel drive clicking when engaged.
    When I picked it up today they said the replaced all 4 brake pads and rotors and they fixed my 4 wheel drive. 4 wheel drive seems fine.
     
  6. Nov 28, 2016 at 8:03 PM
    #6
    TXRailRoadBandit73

    TXRailRoadBandit73 RUNNIN' WITH THE DEVIL RÖCKIN' N RÖLLIN'

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    None yet
    Take back n start a huge fuss call better business bureau on em tell em ull put bad rates online show those pics to em also have the customer service representative do a ride along with you also with the mechanic who did work on it
     
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  7. Nov 28, 2016 at 8:09 PM
    #7
    landphil

    landphil I can’t be serious.

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    That rotor pictured is NOT new, and not even resurfaced in recent history. Do the pads look to be new? You can see the outer rear pads very easily with the wheel on.
     
  8. Nov 28, 2016 at 8:15 PM
    #8
    joonbug

    joonbug bacon

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    This is a Toyota dealership? That's some shady shit.
     
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  9. Nov 28, 2016 at 8:26 PM
    #9
    Agitated1

    Agitated1 [OP] Newish Member

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    I need to check if the pads look new.

    Yes!! A genuine Toyota dealership!!
     
  10. Nov 28, 2016 at 8:28 PM
    #10
    davesnothere

    davesnothere New Member

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    Showed the pictures to Stevie Wonder and even he could tell they weren't new
     
  11. Nov 28, 2016 at 8:34 PM
    #11
    Agitated1

    Agitated1 [OP] Newish Member

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    Hahahaha!!!!

    I'm gonna try to go to the dealership tomorrow morning when they open at 0700 and show them the rotors. I just don't want them to say the rotors are new and the rust is there because my truck was sitting out in the rain.
     
  12. Nov 28, 2016 at 8:37 PM
    #12
    landphil

    landphil I can’t be serious.

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    Did you get documentation showing the rotors were replaced, or was it verbal? They seem as crooked as a dog's hind leg at this point, keep us posted.
     
  13. Nov 28, 2016 at 8:55 PM
    #13
    FlashCulprit

    FlashCulprit ColoradoTJ's whipping boy/Gino's illegitimate son.

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    Rust doesn't happen overnight. If they say shit like that - throat punch em'.
     
  14. Nov 28, 2016 at 8:56 PM
    #14
    thumper7799

    thumper7799 Bad Girls Drive Bad Toys!

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  15. Nov 28, 2016 at 9:03 PM
    #15
    Agitated1

    Agitated1 [OP] Newish Member

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    Looks like they did not bill on the brakes or rotors. My invoice states the tech confirmed vibration and recommends replacing pads and rotors.

    The director of used cars assured me that he gave the ok to change my rotors and pads. The service advisor working with me stated they were changing it as well. When I got a call from the service department today I ask him to verify what was done and he said they changed it.
    Take a look at my invoice.
    IMG_3840.jpgIMG_3841.jpgIMG_3842.jpg
     
  16. Nov 28, 2016 at 9:06 PM
    #16
    Agitated1

    Agitated1 [OP] Newish Member

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    Rear brake pad seems to be old!
    IMG_3838.jpg
     
  17. Nov 28, 2016 at 9:08 PM
    #17
    FlashCulprit

    FlashCulprit ColoradoTJ's whipping boy/Gino's illegitimate son.

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    Truck life. hahaha I've worked in the auto industry. So stuff like this gets me going. The tech is getting paid either way. :burp:
     
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  18. Nov 28, 2016 at 9:10 PM
    #18
    thumper7799

    thumper7799 Bad Girls Drive Bad Toys!

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    @FlashCulprit you know I'm kidding. Let me throat punch 'em. They can't hit a girl, or well I guess they could but I'll take one for the team. Agitated1 will get more than his brake pads and rotors fixed!
     
  19. Nov 28, 2016 at 9:10 PM
    #19
    landphil

    landphil I can’t be serious.

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    Longo Toyota needs to get their poop in a group.
     
  20. Nov 28, 2016 at 9:14 PM
    #20
    FlashCulprit

    FlashCulprit ColoradoTJ's whipping boy/Gino's illegitimate son.

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    I know! :p

    They'd see you carryin' all that sass and ass and give him a 2016 on the house! :rofl:
     
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  21. Nov 28, 2016 at 9:31 PM
    #21
    thumper7799

    thumper7799 Bad Girls Drive Bad Toys!

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    That's right!
     
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  22. Nov 28, 2016 at 9:35 PM
    #22
    Agitated1

    Agitated1 [OP] Newish Member

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    I'll take that 2016!! Lol
     
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  23. Nov 28, 2016 at 9:38 PM
    #23
    FlashCulprit

    FlashCulprit ColoradoTJ's whipping boy/Gino's illegitimate son.

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    Erika is your girl! She's all about gettin' shit done! @thumper7799
     
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  24. Nov 29, 2016 at 2:24 AM
    #24
    thumper7799

    thumper7799 Bad Girls Drive Bad Toys!

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    Yep. Seek and destroy.
     
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  25. Nov 29, 2016 at 4:39 AM
    #25
    BRNG ITT

    BRNG ITT New Member

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    These days, most dealerships are more concerned about adverse Yelp reviews versus calls to the BBB (which isn't even a government entity; businesses buy memberships to be included under their 'oversight'.)

    My suggestion, if you feel that you aren't being taken care of, threaten an adverse review on Yelp. It becomes more personal and has more immediate effects towards their customer base.
     
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  26. Nov 29, 2016 at 6:22 AM
    #26
    14tundra

    14tundra On Wisconsin!

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    Call Toyotas district manager. They can be hard to reach but a bad service score will hurt dealership that cares about Presidents Award and some other Toyota incentives. Maybe the dealer doesn't care and that's the real issue. I would go a step further if you can! Good luck!
     
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  27. Nov 29, 2016 at 7:08 AM
    #27
    ej63090

    ej63090 New Member

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    Doesn't look like they were changed and the parts should have been charged out on the invoice if so.

    Ask if you would talk to the tech.
     
  28. Nov 29, 2016 at 7:44 AM
    #28
    cdkenne

    cdkenne Toyota Master Technician

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    Certified doesn't require the pads be factory but it does require that the pads be at least 50% life left. If I were the tech, between myself and the internal advisor we would have gotten the pads replaced with the factory pads and turned the rotors then charged sales for it whether they wanted to pay or not. Also, the technician who certified the vehicle would be shamed in the shop as a stand up POS.
     
  29. Nov 29, 2016 at 7:59 AM
    #29
    ej63090

    ej63090 New Member

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    ^Agreed. For a tech and advisor - time is money and you don't want that truck coming back.

    I remember when I was an advisor they hired the biggest POS Used Car manager who would turn down everything but the minimum. The guy went out and got a box of these crappy aftermarket keys because he was too cheap to buy OEM since cert's need to come with 2 keys. Always would bring us aftermarket rotors when a vehicle needed rotors, but we stopped at pads needing to be OEM since we would charge him everytime a vehicle came back with squeeking brakes.
     
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  30. Nov 29, 2016 at 9:00 AM
    #30
    SDNY

    SDNY New Member

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    Toyota has a known problem with rotors. I have experienced the same problem with vibration while braking in my wife's 07 Camry. The OEM rotors will warp and the vibration is the result. The warping happens from under use, as I was told. The Camry does not given driven allot so I can see that. But to make the long story short, get the rotors and pads changed and still punch them in the troat, LOL.
     
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