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2020 Remote start

Discussion in 'Tech12Volts' started by Rbohno, Feb 28, 2020.

  1. Jan 11, 2021 at 10:57 AM
    #121
    Yoyo

    Yoyo New Member

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    LoL.. probably I'm that other customer..!!!
     
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  2. Jan 11, 2021 at 12:12 PM
    #122
    NoVA

    NoVA New Member

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    Sorry......mental block. Yes.....Sheehy of Stafford. I'm so used to calling it by it's former name.

    and yes, you probably are the other customer. She did tell me that it was a white Tundra. Said that you had customer service on the line and you weren't happy with them. Can't say that I blame you, I still haven't heard from corporate.

    She sent me this exact info earlier today. So it looks like they've narrowed the problem down to being the keyfob.
     
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  3. Jan 11, 2021 at 12:16 PM
    #123
    Moon Puppy

    Moon Puppy I'm not new!

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    Outstanding!
     
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  4. Jan 12, 2021 at 10:07 PM
    #124
    bosscib

    bosscib New Member

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    I’m having the same issue and someone else pointed me to this thread. They should be enabling Remote Connect for free for those of us that are impacted while they fix the issue.
     
    Yoyo, Moon Puppy and 7dgoat like this.
  5. Jan 13, 2021 at 4:45 AM
    #125
    Yoyo

    Yoyo New Member

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    Exactly what I suggested the service manager ask for. At the very least it will compensate for our issue.:thumbsup:
     
    The Californian and bosscib like this.
  6. Jan 13, 2021 at 8:37 AM
    #126
    Yoyo

    Yoyo New Member

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    Right... that is the "glitch" Toyota acknowledged and is currently working on. You were supposed to maintain (same as we all) keyfob remote-start functionality without regard to subscription status.
     
  7. Jan 13, 2021 at 9:02 AM
    #127
    The Californian

    The Californian West Coast is the Best Coast

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    I see that now after reading the rest of the thread. As others have said, they should be extending our Remote Connect until they figure it out.
     
  8. Jan 13, 2021 at 10:12 AM
    #128
    RX7

    RX7 New Member

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    When I enabled my Remote Connect trial, they told me that my key fob remote start would stop working in a year. Anyone hit that yet?
     
  9. Jan 13, 2021 at 10:19 AM
    #129
    The Californian

    The Californian West Coast is the Best Coast

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    Yes, and mine did stop working.
     
  10. Jan 13, 2021 at 10:20 AM
    #130
    Yoyo

    Yoyo New Member

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    Yes... pretty much all of us, however, it is not supposed to according to Toyota. The key fob functionality is supposed to stay active for a period of 3 to 10 years (depending on your audio system and vehicle model year) without regard if the Remote Connect subscription is inactive. (See Toyota acknowledgment a few posts before this one.)
     
  11. Jan 13, 2021 at 10:40 AM
    #131
    The Californian

    The Californian West Coast is the Best Coast

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    Just to make sure it doesn't get "lost", here is the PDF file of Toyota's website stating the key fob should keep working.
     

    Attached Files:

    I_Am_Thee_Walrus, deptrai and Yoyo like this.
  12. Jan 13, 2021 at 12:38 PM
    #132
    bosscib

    bosscib New Member

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    I called Toyota corporate today. The girl I spoke with confirmed that there is a nationwide outage impacting certain VINs. They have no ETA on a fix. She also said that there is no guarantee that reenabling remote connect will get the fob remote start working again. She transferred me to another department to see if they could get me a few months of Remote Connect for free as "good will", but the second person hung up on me attempting to transfer me once again. 50 minutes wasted.
     
  13. Jan 13, 2021 at 12:56 PM
    #133
    Yoyo

    Yoyo New Member

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    Well... In my case, I really don't mind installing an aftermarket remote start module but Toyota must keep my warranty valid without regard to the module installed.

    Or, another feasible solution from Toyota during the next month or so.

    By then I'll consider my options and go from there.
     
  14. Jan 13, 2021 at 1:03 PM
    #134
    The Californian

    The Californian West Coast is the Best Coast

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    I smell a class action lawsuit.
     
    Yoyo likes this.
  15. Jan 13, 2021 at 1:04 PM
    #135
    Yoyo

    Yoyo New Member

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    Fuel Assault Gloss Black, 20x9, +20 offset, Toyo Proxes ST, OEM Black Running Boards, Black Fender Flares, Pedal Commander.
    Ditto...
     
  16. Jan 13, 2021 at 1:13 PM
    #136
    Rngr188

    Rngr188 New Member

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    Mine is extended but still no key fob remote start since inital expiration.
     
  17. Jan 13, 2021 at 2:15 PM
    #137
    Ckatz53

    Ckatz53 Newish

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    Glad I found this. Tried to key fob remote start this morning (subscription ended) and nothing. First world problems in 28 degree weather. So I lit the truck on fire to stay warm and claimed insurance. 2021 coming soon.
     
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  18. Jan 14, 2021 at 2:52 PM
    #138
    The Californian

    The Californian West Coast is the Best Coast

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    I’m currently on the phone with a Toyota “Brand Engagement Specialist”, and he’s explained it more clearly to me. Apparently the rule for the key fob is that as long as you have any Toyota Connected Service active, the key fob remote start is supposed to work. That didn’t make sense to me since my trials expired after a year until he explained that destination assist is for three years on audio plus, and ten years on premium. That is why it should continue to work. He is currently escalating my claim, and trying to get it to the right department. I will update once I hear more.
     
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  19. Jan 14, 2021 at 2:56 PM
    #139
    Ckatz53

    Ckatz53 Newish

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    Wonder if this is only something they'll fix if you're willing to call and complain or if they'll roll out a nationwide update after enough people have called.
     
    Moon Puppy likes this.
  20. Jan 14, 2021 at 3:31 PM
    #140
    The Californian

    The Californian West Coast is the Best Coast

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    So what they told me is that the Remote Connect department is working on a fix, and all key fobs should start working once they have a fix. They said to keep trying intermittently. They also said they’re having an issue where they can’t reactivate Remote Connect if you renew your subscription. If mine isn’t working by the end of the month I’m going to contact them and politely request they reactivate my app at least until they get a fix - that is unless that can’t do that either.
     
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  21. Jan 14, 2021 at 4:27 PM
    #141
    defaint

    defaint New Member

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    Wow, reading through all these threads. I definitely used the remote start on my 2021 before messing with the Toyota app. Now that I have all that enabled I am beginning to think that was a mistake. Fairly certain that the remote start only comes on the SR5 trims with the TRD OR or Sport package, then all the trims above that. Part of the reason I didn't go with the base SR5 with the upgrade package. Having the remote start, smart key, and dual zone climate is worth it!
     
  22. Jan 14, 2021 at 6:18 PM
    #142
    RX7

    RX7 New Member

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    The keyfob functionality in all likelihood just a register set in the ECU. I haven't got to play with TechStream yet. Has anyone on the board checked to see what settings are available? Anyone done any coding on a Tundra?
     
  23. Jan 14, 2021 at 7:21 PM
    #143
    bosscib

    bosscib New Member

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    I reactivated Remote Connect today to see what would happen. The app works for lock/unlock but remote start doesn't work (failure to connect). The good news is that now my fob works for remote start again.

    Screenshot_20210114-221234_Toyota.jpg
     
  24. Jan 14, 2021 at 7:25 PM
    #144
    RX7

    RX7 New Member

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    I wonder if you were to deactivate it, if the fob would immediately stop remote starting...
     
  25. Jan 14, 2021 at 7:41 PM
    #145
    The Californian

    The Californian West Coast is the Best Coast

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    Yes.
     
  26. Jan 15, 2021 at 3:29 AM
    #146
    co2owen

    co2owen New Member

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    In my situation, the key fob stopped working at one year and I had not downloaded the app and did not pay for anything. I was simply in the trial period because I agreed to have the dealer sign me up for it the day I bought the truck.
     
  27. Jan 15, 2021 at 7:45 AM
    #147
    JerryH

    JerryH New Member

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    Toyota got me! I’m hooked with the free trial, I love the connect app. Not necessarily the app itself but starting the truck from the app and my watch has been awesome. My trial ends in August. I rarely use the fob to start the truck. I’ve even started the truck from my Jeff Bezos Echo. Maybe I’m just lazy and don’t want to move in range for the fob. Plus I am a person who stresses if I left the doors unlocked, tailgate down, etc....
     
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  28. Jan 15, 2021 at 8:03 AM
    #148
    Moon Puppy

    Moon Puppy I'm not new!

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    Good for you, they haven't done this globally then.
     
  29. Jan 15, 2021 at 8:03 AM
    #149
    The Californian

    The Californian West Coast is the Best Coast

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    Does yours tell you if you left the tailgate down?
     
  30. Jan 15, 2021 at 8:06 AM
    #150
    JerryH

    JerryH New Member

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    I wish. Sorry, Just shit I always worry about.
     

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