2022 Tundra, more issues???

Damn man, sorry to hear that. That’s a real bummer

 

Sounds like you’re assuming that it would have turned out differently if you had been in his place. What negotiating power do you have when they simply refuse? You’ve got a truck that is flinging diff oil all over the place. Are you going to throw a fit in the dealership? You could call corporate about it and file a claim; but that ball doesn’t start rolling while you’re standing there in the dealership trying to negotiate. Seems that his dealer is one of the 99% that pull crap like this all the time. More evidence that the dealership model sucks, and not every awful thing that dealers do can be remedied by you bringing knowledgeable negotiation. If only he had said “but a guy on the Tundra forum said you HAVE to give me a loaner!”

 

you do have this from Toyota

 

Looks like you left this part out:

What do you want to bet dealers who don’t provide loaners are hiding behind the “dealership scheduling conflicts” language in this 3rd point?

Dealer: It’s a “scheduling conflict” that the engineer from Texas, who can fix it in one day, isn’t here yet to do so. Therefore we don’t need to provide you a loaner vehicle.

What happens then? Do you still “get what you negotiate”?

 

to be fair…. I asked if they would be giving me a loaner while my truck is in the shop they said no but they could provide a rental. I then asked, that i have to pay for? They said yes.. I declined. truth is I have a back up Tacoma now and it really wasn’t a hill I was willing to die on. While I was talking to a salesman with a new tundra and comparing our issues with our new trucks and the other dealers issues with his he said, “you know your warranty should cover some vehicle rental days and if you like I could get that set up for you”. The way I use my truck this time of year on my days off I didn’t want to mess up a rental anyway.

I just hope they are quick about getting the new diff in. I’m glad they are taking the issue seriously.. it would be really cool if they gave me a yeti or something for My trouble.

 

I think it sucks that they didn’t provide a loaner, especially when most people are under the impression that they have to do so. It’s just common courtesy to me. But alas, we are talking about dealers here.

I took issue with the idea that it’s your fault you didn’t get a loaner because you didn’t bring “knowledgeable negotiation” to the table.

And regarding the rental, if you’re paying for it, then the dealer is not providing it for you. Hope the repair is quicker than expected and you get your new truck back soon.

 

Well make sure to rip their asses off when you get your survey.

 

I didn’t purposefully leave it out the picture was too small to see on my phone but not having parts to do said repair would not be a scheduling conflict. It would also matter if the vehicle is safe to drive.

 

Yup. I went Nissan Frontier and glad I did. I was going to go Tacoma but it was down on HP and torque compared to the Frontier. The Frontier also has some issues but nothing scary like the Tundra. Also Toyota customer service is terrible. Had the pleasure when I had the 4wd problem on my 2022 Tundra.

 

Seems to me these criteria listed on the webpage you posted are not legally airtight for the customer, and if a dealership wants to frame the situation as a scheduling conflict (as in, “the Toyota engineer we need to quickly diagnose and repair this truck isn’t scheduled to be here until next week”—note this has nothing to do with parts availability), then there is sloppy enough language in the warranty conditions you posted to deny a loaner, despite how much one attempts to negotiate.

 

Well that would depend if the vehicle is safe to drive

 

Yes, if the warranty work takes longer than one day to complete, or if the vehicle requires extensive diagnosis, or if parts aren’t readily available, or if the vehicle is unsafe to drive and they have to keep it overnight, they have to give you a loaner UNLESS the reason they have to keep it is due to “dealership or owner scheduling conflicts.”

Point 3, the exception: “The Transportation Assistance Policy does not apply when warranty repairs can be completed in one day but the vehicle must be kept overnight due to dealership or owner scheduling conflicts.”

This is lame because “dealership or owner scheduling conflicts” is a poorly defined, broad, and nebulous term. They could have all the parts and be ready to fix it in one day with minimal diagnosis, and it could be unsafe to drive, but if the engineer they’ve scheduled to bring in to do the diagnosis/repair can’t make it till next week, and that is the only reason the work must wait, it seems pretty apparent to me that they can get out of having to give you a loaner because it is a scheduling issue, not a parts/diagnosis/work time frame/unsafe vehicle issue.

 

Personally, I don't think "overnight" is the same as "over thirty nights" or whatever the number would be. If they keep it more than over a night then they owe a loaner vehicle; the language doesn't seem tricky to me. The definition of "overnight" states a night.

I was/am in a unique situation. My truck went straight from the test drive into service, after it was technically sold and my Nissan traded towards the deal. They told me to keep the Nissan as a loaner, since technically it was their truck. I am now 22 days in and still have the Nissan. The delay in repairs on the new Tundras is beyond absurd.

 

Sure, and I agree about overnight not being the same as keeping it for a month, but I don’t see any language from Toyota preventing it from applying to several “overnights” in a row. Seems like an easy rule for hard-nosed dealers to hide behind. That is, if they’re not hiding behind not having enough inventory to be able to loan out a vehicle…

Yikes. That sucks to hear. I do think at least some of that delay is supply-chain related, but that doesn’t make it any easier to be without the truck you paid for.

 

That’s where we differ it clearly states over night not plural

 

I know, right? It's not like this is some cryptic riddle.

If I say to you that "I'm going to stay at your house overnight," how many nights is it implied that I am staying for?

(A: infinity lol)

 

Yes and no. I am one of those Tacoma owners who doesn't really "need" a full size truck all the time but maybe thinking to get a Tundra if the MPG is at least acceptable. Jury is still out on that one, at least for me. Seems they went the other way... for power not MPG... on the hybrid which for my use is not ideal.

So Toyota may get a few Tacoma owners into Tundras now but remember they are going to be updating the Tacoma soon. And people like me who are on hold because of the Tundra issues and who are not sure about living with the Tundra MPG may just wait and get a new gen Tacoma... unless Toyota botches that one too.

 

Waiting for an “engineer” to come in to do the trouble shooting and repair is not a dealer scheduling issue, it is lack of dealer training or skill and is not the customer’s fault. It’s no different than waiting for a part to arrive.

 

And yet the exact same singular "overnight" is used above as well:

"(1) under the Transportation Assistance Policy, if your vehicle (2) must be kept overnight for warranty-covered repairs for any of the following reasons:"​

Clearly, this does not mean that you get a loaner for only one night, as sometimes repairs take longer than that. It is understood here to mean as long as it takes. So why is the meaning of "overnight" different in the listed exception at the bottom of the page?

Yes, if only people who were denied loaners for whatever reason would tell their dealers these magic words, the dealers would all of a sudden throw their hands up, say "you got me", and do the right thing.

 

Sorry to interrupt the great legal debate, but just to point out that I have two friends with trucks waiting 3-4 weeks for parts to repair. One has a 2020 Ford with a transmission problem and was told wait would be 3-4 weeks for a part. The other is a 2021 Chevy with a problem he couldn't explain to me, but was told they would be lucky to get the parts in 4 weeks. It's not just Toyota and not just new models. This supply chain issue is real and if affects everyone. OP, I'm sorry you got stuck with your old vehicle for at least a month longer. And it really doesn't help you, but you are sure not alone. Tough times.

 

Hopefully these supply chain issues will begin to improve. On a positive note I just did a road trip from the mid-Atlantic to west Florida via Tenn and Alabama and saw many full new car carriers rolling, especially Hyundais that come out of the Montgomery AL plant. And saw TV ads for 1200 new jobs at a new Alabama "Toyota-Mazda Manufacturing" facility. Not sure what all they will be making there but the job listings included body welders and body welder supervisors. But while our system seems to be improving international supply chain issues are less transparent. And we all know that the auto mfg and parts business these days is really linked internationally in many ways.

 

good luck with hiring 1200 people in this market, we are struggling to find people to work.

unreal times.

 

Especially Hyundais that need to be parked outside because they can catch on fire. ... but then you risk getting stolen with a bump drive.

Probably why some states just wont insure them anymore.

 

Just an example because that is the plant I passed. I also saw plenty of others including my favorite, a truckload of shrink wrapped C8 Corvettes.

 

Slightly off topic, but I thought I would share how this procedure is going, since I am living it. Toyota actually wanted the master mechanic at my dealership to diagnose the issue before they came. In my case, it took Thursday and Friday to determine the cause, then they flew in the following Tuesday to see the issue first hand on the truck. They then wanted the defective part sent back to Texas. The real goat rope here is they could have brought the part with them and taken the defective part back. Nope, that was 3 weeks ago!....still waiting on part.

 

I understand them having a master tech have a look at it before they send out an engineer. Toyota won't just "assume" and send people out. The engineer probably never brought out the part because he didn't have the part available to him.

 

I can understand having a mechanic diagnose prior, no complaint there. It's the follow up to the repair they have dropped the ball with. I'm now in week 4 waiting on the part to ship....a part that I was told is, "simple as a hose clamp".

 

what gets me about my truck is they had a bunch of tundras that the guy who designed the limited wanted to look at. So he flew in to check on all these issues for himself.. ok… but if they knew they wouldn’t be changing the seal in my differential so they could send it in as is why didn’t they order the differential last week? This is the kind of thing that keeps me away from shops for things I can do myself. They are just so inefficient.

 

Must be a real special hose clamp. Welcome to the world of covid, parts shortages and transportation issues. It's just not a Toyota issue.

 

I thought Toyota was changing the whole diff for the pinion seal leak? If that's the case it must be more than just a bad seal install.