Wireless Charging Options

If they say it might be a software glitch/update then it's there job to find out period. Your truck is still under warranty and the question to ask them is "if this is your charger would find this acceptable " if it was yours?

I personally do not have your symptoms but when my phone is charging if I open the rear windshield the charging stops or gets interrupted I would assume that the circuitry is that sensitive, so in the daytime I really couldn't give a rats ass but at night....Forget about it as of now I'll put my winter hat over it due to lighting up the cabin when it loses contact with the charger.
Probably in the spring time I'll rip out the OEM and spend the money and get a duel station and blend it in to look the best that I can.

 

Try sliding it a 1/4 “ - 1/2 “ to the left of the alignment tab on the right of the charger, that where I set mine and it works just fine

Apple iPhone max 14, Apple silicon case

 

This is the same for me. S22 with a Pelican cover.