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What would you do...?

Discussion in 'Off-Topic Discussion' started by joem1cha3l, Mar 31, 2017.

  1. Mar 31, 2017 at 2:59 PM
    #1
    joem1cha3l

    joem1cha3l [OP] New Member

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    BOSS Suspension, DB Customz Grill, 35's, Spyder, Tint, Color matched corners
    so I purchased an item (arrives to me Jan 17) for my truck that I'm overall pretty happy with. However, when it arrived, one of the parts had some issues. I emailed the company the minute I unboxed it with detailed pictures. They acknowledged the oversight and error on their part and said they'd ship out the new part. It's a custom part that only they sell.

    4 weeks go by and I remind them about the issue, they say they're on it and will get it out next week. I am more than Understanding and tell them no sweat.

    I email again on March 7th, they say "it's been on the desk for a while, they'll get it out priority right away.

    Tomorrow is April and I still don't have my part. I'm happy with everything in general, but for the price I paid, I feel like I should be given the corrected part. It's a critical part to the purchase, but it's a small stupid thing.

    What should I do? Seek recourse through a chargeback? I hate to go that route.

    **edit - not even sure I can do a chargeback this long after the original purchase? I've never had to do one so I don't know if there's a typical time limit for that stuff?**
     
    Last edited: Mar 31, 2017
  2. Mar 31, 2017 at 3:02 PM
    #2
    T-Rex266

    T-Rex266 Independentoffroad who? That's cute. Staff Member

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    WWYD...for a Klondike bar
     
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  3. Mar 31, 2017 at 3:04 PM
    #3
    joem1cha3l

    joem1cha3l [OP] New Member

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    Always so insightful haha
     
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  4. Mar 31, 2017 at 3:10 PM
    #4
    COMiamiFan

    COMiamiFan SSEM #3. Don't forget to try the search bar. #PSL

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    What would Brian Boitano do? He'll kick an ass or two.
    Tell them to get on it or you'll report to the BBB.
     
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  5. Mar 31, 2017 at 3:12 PM
    #5
    joem1cha3l

    joem1cha3l [OP] New Member

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    It's a small company - don't see them listed w the bbb
     
  6. Mar 31, 2017 at 3:19 PM
    #6
    Mike

    Mike Tread lightly.

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    yep bank account is running low from it..
    IMO charge back piss on it.
     
    joem1cha3l [OP] likes this.
  7. Mar 31, 2017 at 3:19 PM
    #7
    SOB

    SOB Big Member

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    I think you've been plenty patient and understanding. If you haven't already I would work through email as much as possible - or phone call with a follow up email - to document discussions in case it needs escalated. Without knowing the real value and how important this part is it's hard to determine how far I would actually take it (lawyers etc.).
     
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  8. Mar 31, 2017 at 4:07 PM
    #8
    NewImprovedRon

    NewImprovedRon Hey! Get off my grass!

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    If it is a small company, I would ask to speak with the owner of the company and explain the situation to him/her. I would also let him/her know that if you don't receive the corrected part within "X" days, you will contest payment through your credit card company (hopefully you used a credit card). I'm not sure of the statute of limitations for contesting payment from your credit card company but it is an easy process. Basically you just let them know via phone call and they handle the rest. I've had to do it a couple of times and it always gets a response. If you've already paid the credit card bill, which I suspect you have, ask your credit card company to process a charge back. Hopefully it won't come to that....good luck on getting your part or returned payment!
     
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  9. Mar 31, 2017 at 4:17 PM
    #9
    Tacogrande

    Tacogrande New Member

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    I think its past the point of being nice. Call them out here. Sounds like you cant just run to the hardware store for this part, and you should not have to even if you could...even for a 25 cent fwkn washer!
    If you wont call out the company can you at least pm me so i dont dick with them?
     
  10. Mar 31, 2017 at 4:25 PM
    #10
    joonbug

    joonbug bacon

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  11. Mar 31, 2017 at 4:33 PM
    #11
    joem1cha3l

    joem1cha3l [OP] New Member

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    I'll shoot you a PM
     
  12. Mar 31, 2017 at 4:34 PM
    #12
    joem1cha3l

    joem1cha3l [OP] New Member

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    BOSS Suspension, DB Customz Grill, 35's, Spyder, Tint, Color matched corners
    Problem is it's a small enough company that I AM dealing directly with the owner. It was a $600 purchase. Not huge but not small.
     
  13. Mar 31, 2017 at 4:40 PM
    #13
    Medic

    Medic New Member

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    Good luck with problem. Sucks when you have to hound people to get what you ordered in the first place. I think by waiting 2.5 months you have given them enough time to fix the problem.
     
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  14. Mar 31, 2017 at 4:45 PM
    #14
    gosolo

    gosolo “The .com stands for communist”, Dale Gribble

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    I believe that the principle of "word of mouth" is a 2 way street, don't be reluctant to name them. Two things, other forum members are warned and they may become aware of the negative feedback and respond.

    Call a flake a flake. Support good vendors. I always give people the chance to do the right thing.
    My.02
     
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  15. Mar 31, 2017 at 4:55 PM
    #15
    joem1cha3l

    joem1cha3l [OP] New Member

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    It was not Steve
     
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  16. Mar 31, 2017 at 4:55 PM
    #16
    ColoradoTJ

    ColoradoTJ So there I was.... Staff Member

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    I would out their asses. You want another thread like this in a couple months?

    There is no alliances between wolves and sheep bud. Do shitty business practices....you get what you deserve and learn a valuable lesson in the process.

    Business owners like the site sponsors here are top notch. We have seen this time and time again.
     
  17. Mar 31, 2017 at 4:56 PM
    #17
    joem1cha3l

    joem1cha3l [OP] New Member

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    BOSS Suspension, DB Customz Grill, 35's, Spyder, Tint, Color matched corners
    Vendor was particularly helpful when I had a few install questions on the product after it arrived. That's the ONLY thing holding me back
     
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  18. Mar 31, 2017 at 4:59 PM
    #18
    Law323

    Law323 it’s only weird if you make it weird

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    I'm torn between what @RowdyRon amd @ColoradoTJ says.

    Best bet would be to call them and set down a deadline with a payment cutoff at the end but let them know their ass is on the chopping block.
     
  19. Mar 31, 2017 at 5:06 PM
    #19
    boardude

    boardude I am Batman

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  20. Mar 31, 2017 at 5:10 PM
    #20
    boardude

    boardude I am Batman

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    You're a much more patient man than I. After 4 weeks I would have been on the phone with them with a stern tone. Next call would have been with the owner or manager with me in dickhead mode lol.

    All aside I hope you get it resolved soon. Maybe try to get some credit for your time and delay on their side.
     
  21. Mar 31, 2017 at 5:10 PM
    #21
    joonbug

    joonbug bacon

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    Yup. What Law said. Ultimatum time. Give em one last chance.
     
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  22. Mar 31, 2017 at 5:33 PM
    #22
    joem1cha3l

    joem1cha3l [OP] New Member

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    BOSS Suspension, DB Customz Grill, 35's, Spyder, Tint, Color matched corners
    My message to the owner:

    it's been almost three months since I messaged you with the issue of the messed up _____on my _____. I've been super patient and haven't given you a hard time at all. I've been a serious advocate for your company and the quality of your product. I need to get tracking on the replacement ____ by Friday or I'm going to have to take it to the next step. I don't want to bust balls. I just want a good product that I paid handsomely for....

    Let's get this thing shipped out and keep a happy customer.
     
    Last edited: Mar 31, 2017
  23. Mar 31, 2017 at 5:34 PM
    #23
    joem1cha3l

    joem1cha3l [OP] New Member

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    If I don't get tracking by Friday, I'm calling the card company about a charge back and the company will be called out on here publicly. I'll keep you all posted
     
  24. Mar 31, 2017 at 5:38 PM
    #24
    joem1cha3l

    joem1cha3l [OP] New Member

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    The worst part is, I don't want the money back on the chargeback. Just give me the damn part
     
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  25. Mar 31, 2017 at 5:49 PM
    #25
    MotoTundra

    MotoTundra The Ocho

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    Sounds like an appropriate email based on the circumstances, it's the principle of the right thing to do is. He should make it right.
     
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  26. Mar 31, 2017 at 5:49 PM
    #26
    NewImprovedRon

    NewImprovedRon Hey! Get off my grass!

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    I think you are on the right path! Especially since you have been dealing with the owner of the business. I hope it works out for you!
     
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  27. Mar 31, 2017 at 6:49 PM
    #27
    040Tundra

    040Tundra Teddy 2013-2019

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    A little of this and a little of that.
    I think you've definitely done the right thing by giving them a deadline. I know how you feel though about just wanting the part they were supposed to ship you in the first place. Sorry for your troubles.....
     
  28. Apr 6, 2017 at 4:45 PM
    #28
    joem1cha3l

    joem1cha3l [OP] New Member

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    Well, tomorrow is Friday. Thats the date I gave. I received a response from the owner to my message. His response read:

    "I will ship this out...im getting tired of it traveling back and forth on my desk. Its really my fault....couldnt remember the order # or address.. Got it now tho"

    I supplied him with both the order number and my name and address prior to that message. That response from him was Saturday. Its now Thursday with no part and no tracking. I'm done asking over and over for my stuff. No I will not message him asking for tracking. In my opinion after three months it should be his priority to supply it.

    If I dont have tracking my tomorrow, I'm filing a charge back and I'll be supplying all of the response to the CC company. I'll also be outing the company here to make you all aware. Ive been NOTHING but patient.
     
  29. Apr 6, 2017 at 4:55 PM
    #29
    joem1cha3l

    joem1cha3l [OP] New Member

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    You know what? FUCK IT. Its been almost 3 months. Something tells me I'm holding my hand on my ass for no reason. Here's the communication. Im not filing a chargeback until tomorrow, but the shitty service should be shown.

    Progressive messages form day 1 until now:

    Screen Shot 2017-04-06 at 7.49.49 PM.jpg

    Screen Shot 2017-04-06 at 7.50.02 PM.jpg

    Screen Shot 2017-04-06 at 7.50.11 PM.jpg
    (not sure why his response doesn't show on this one ^^ but was told he would send it out tomorrow. Thats why I responded with "cool, thanks"

    Screen Shot 2017-04-06 at 7.50.21 PM.jpg

    Screen Shot 2017-04-06 at 7.50.30 PM.jpg


    Screen Shot 2017-04-06 at 7.50.38 PM.jpg

    Screen Shot 2017-04-06 at 7.50.45 PM.jpg
     
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  30. Apr 6, 2017 at 4:56 PM
    #30
    joem1cha3l

    joem1cha3l [OP] New Member

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    BOSS Suspension, DB Customz Grill, 35's, Spyder, Tint, Color matched corners
    The bubble wrap marks were all throughout every letter on the plate - not just that one I sent.
     
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