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Toytec Customer Service (Negative)

Discussion in 'Vendor Reviews' started by CyberViking, May 6, 2019.

  1. May 8, 2019 at 1:37 PM
    #61
    Blkdmax

    Blkdmax New Member

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    I purchased it in early March /late February. I'd honestly have to look.

    Tricities area.
     
  2. May 8, 2019 at 1:39 PM
    #62
    TuFerLife

    TuFerLife New Member

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    3" Toytec Eibach coilovers with .5" coachbuilder shims and Coachbuilder +3 shackles, JBA Upper Control Arms, Fuel Assault 20x10 -18 offset on 35x12.50 Cooper ST Maxx, Amp research stepbars, JBA Long tube headers, custom mid pipes and TRD Replacement exhaust system by Dirty Deeds, TRD Black Chrome Tailpipes, Bullit liner spray in liner, S&B CAI, Katzkin leather with Degreez heated and cooling system, Husky floorliners, Coachbuilder roof rack with 13 Rigid pods and Switchpro switch, TRD skid plate, Pop-N-Lock, Auto Tailgate down mod, Rattletrap sound deadener in headliner and door panels. Kenwood DDX 9906XR headunit with full Tech 12 volts sound system and dash cam.
    Very cool... Well I hope we all get some resolution for this sooner rather than later.
     
  3. May 8, 2019 at 1:41 PM
    #63
    Blkdmax

    Blkdmax New Member

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    At this point @Toytec Lifts owning up to thier horrible customer service would be better than money to me. Arrogance.
     
  4. May 8, 2019 at 1:46 PM
    #64
    Gotyour6

    Gotyour6 New Member

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    Companies forget about customer service as soon as the check is deposited.

    Like dealers that sell cars or any place else.

    Customer service is a lost art
     
  5. May 8, 2019 at 2:00 PM
    #65
    TwistedTad

    TwistedTad TRUCK GANG “T”

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    I too am still waiting to hear back for Toytec. I had the Eibach kit delivered 2 weeks ago and haven’t installed it yet. I do not want to install faulty parts on my truck and do not want pay for shipping and restocking fee if it was something I had nothing to do with.
     
    Last edited: May 13, 2019
  6. May 8, 2019 at 3:16 PM
    #66
    NewImprovedRon

    NewImprovedRon Hey! Get off my grass!

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    Deck rail system, Bed divider, door sill protectors, LED reverse light bars, Aries Bull Bar with 28" 180 watt LED light bar, LED step lights, LED bed lights, driver-side grab handle, TRD Rear Sway Bar, BedRug bed mat and tailgate mat, Morimoto Fog Lights, more to come.....
    Somehow, the world's largest retailer always gets pulled into things. They wouldn't sell the products they do if there weren't a demand for them. And, they do have a solid return policy if ever needed. People are going to hate if you are successful - fact of life.
     
    CAM1794 likes this.
  7. May 8, 2019 at 4:30 PM
    #67
    Toytec Lifts

    Toytec Lifts New Member Vendor

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    Everyone that is effected by this needs to email me or pm me your order number and first/ last name that the order was placed under. I have a small log going now for when @Ryan at Eibach releases a new updated spring we can accommodate accordingly.

    I understand the frustration and annoyance behind all of this from people effected and not effected at all by this, again I do apologize sincerely and we will do what we can to get everyone taken care of.


    Thank you,


    David
     
  8. May 8, 2019 at 4:35 PM
    #68
    Tacogrande

    Tacogrande New Member

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    Watching..
     
  9. May 8, 2019 at 5:18 PM
    #69
    BTBAKER

    BTBAKER BE YOU. THE WORLD WILL ADJUST.

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    I’m starting to think I should look elsewhere. Customer service is a major factor in where I spend my money. Amazon gets a lot of it. Their CS is outstanding.
     
  10. May 8, 2019 at 5:25 PM
    #70
    Blkdmax

    Blkdmax New Member

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    Thier return policy to me was "sorry, not our problem". Doesn't sound solid to me.
     
    CyberViking [OP] and landphil like this.
  11. May 8, 2019 at 5:47 PM
    #71
    4x4_Angel

    4x4_Angel Perfectly Imperfect Tomboy....TTC #132

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    Funky Town, Texas
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    ToyTec BOSS Lift, FRAC, 18" Fuel Pump wheels, Nitto Ridge Grapplers
    This is being to sound like briefing at work.... I'm out. Just gonna say this....

    I have never had any issues with @Toytec Lifts and highly recommend them. I'm sure I annoyed the hell out of them with all my questions prior to making any purchases from them. Their return policy is not unlike any other retailer like them... David is obviously trying to fix this the best he can.

    Maybe take a step back and take a deep breath....calm down a little...let David help and go from there. We all have to remember we aren't their only customer and they work through emails/calls as they receive them. I'm sure things will work out:thumbsup:
     
  12. May 9, 2019 at 6:13 AM
    #72
    NewImprovedRon

    NewImprovedRon Hey! Get off my grass!

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    I was referring to the references to Walmart, the largest retailer in the world.
     
    ColoradoTJ and Blkdmax like this.
  13. May 9, 2019 at 6:48 AM
    #73
    RLHOK

    RLHOK Keeper of the smoke.

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    Oklahoma, just like the musical, but no singing
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    No longer rolling stock baby....
    From what I have read it sounds like @Toytec Lifts is doing all they can to remedy the situation.
     
    Stroke250, Black Wolf and 4x4_Angel like this.
  14. May 9, 2019 at 6:06 PM
    #74
    Blkdmax

    Blkdmax New Member

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    Still waiting.
     
  15. May 16, 2019 at 4:36 AM
    #75
    CyberViking

    CyberViking [OP] New Member

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    Haven't heard anything from Toytec in several days. I'm working through the dispute process in PayPal and this is probably going to drag out for awhile.
     
  16. May 16, 2019 at 4:51 AM
    #76
    CyberViking

    CyberViking [OP] New Member

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    This is becoming beyond a hassle trying to get them to agree to anything.

    "Not unlike" any other return policy? Amazon has a customer guarantee, so does eBay. You can easily return an item anywhere I can think of for any reason...except shops like this. Why is Amazon consuming everything in its wake? Because the customer service that existed in mom and pop shops long ago is no longer there. Pretty sad a multi billion dollar company cares more about your satisfaction than a small independent business.
     
    landphil likes this.
  17. May 16, 2019 at 4:51 AM
    #77
    Blkdmax

    Blkdmax New Member

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    I'm going through the same process right now. Good luck bud
     
  18. May 16, 2019 at 6:18 AM
    #78
    Toytec Lifts

    Toytec Lifts New Member Vendor

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    That is part of our accounting team, not in my hands.
    We have sent out a return label for the products to be sent back for a full refund. We are waiting on the products to be returned now.


    We are issuing refunds to anyone that wants to return the coilovers, but we are also needing products back before we send any refunds.
     
    Last edited: May 16, 2019
    Stroke250, brimy311, RLHOK and 2 others like this.
  19. May 16, 2019 at 6:51 AM
    #79
    T-Rex266

    T-Rex266 Independentoffroad who? That's cute. Staff Member

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    I’m curious if you were expecting a refund plus retaining the coilovers?
     
    Stroke250, RLHOK and Black Wolf like this.
  20. May 16, 2019 at 7:55 AM
    #80
    RLHOK

    RLHOK Keeper of the smoke.

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    Oklahoma, just like the musical, but no singing
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    No longer rolling stock baby....
    Sounds like all those who feel they have a defective product just need to contact Toytec, send the parts back and get a refund.

    Problems solved.
     
    Stroke250 and Black Wolf like this.
  21. May 16, 2019 at 8:18 AM
    #81
    Ryan at Eibach

    Ryan at Eibach New Member

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    Hey Guys,

    Toytec is on this. We speak daily about the issue. All you need to do is contact them.

    On our end we've already had a 17" 4x4 back in for test fit and kicked off a new spring which should be ready in 3-4 weeks. If anybody wants to wait I'd be happy to simply send them the new spring direct to them. Again, just contact Toytec.

    We're very sorry for the issue. We just made a simple mis-calculation during R&D and it wasn't caught.

    Ryan
     
    Tundra234, Fish2eat88, Sas and 7 others like this.
  22. May 16, 2019 at 8:21 AM
    #82
    ColoradoTJ

    ColoradoTJ So there I was.... Staff Member

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    Holy hell man, forgot that happened. Last time I was in CA, and visiting a go fast junky, they had a broken spring. It happens.
     
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  23. May 16, 2019 at 8:29 AM
    #83
    Black Wolf

    Black Wolf Where's my popcorn salt? Damnit

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    I expect Toytec to no doubt have another successful record attendance this coming Customer Appreciation Day in June. For good reason :thumbsup:
     
  24. May 16, 2019 at 8:38 AM
    #84
    Ryan at Eibach

    Ryan at Eibach New Member

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    And if you guys want to yell at somebody about Tundra parts I will be there. =)
     
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  25. May 16, 2019 at 8:40 AM
    #85
    Black Wolf

    Black Wolf Where's my popcorn salt? Damnit

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    Great, I look forward to yelling at you.. heh....heh:thumbsup: (bring swag...;))
     
  26. May 16, 2019 at 8:47 AM
    #86
    fisherman951

    fisherman951 New Member

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    I’m on the other side of the 91fwy don’t tempt me to go yell at you haha
     
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  27. May 16, 2019 at 8:48 AM
    #87
    Toytec Lifts

    Toytec Lifts New Member Vendor

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    We have a popcorn maker here in the show room for anyone that wants to come watch the fun :bananadead:
     
    Stroke250 and Black Wolf like this.
  28. May 16, 2019 at 8:50 AM
    #88
    Black Wolf

    Black Wolf Where's my popcorn salt? Damnit

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    Where's the beer cooler hidden?
     
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  29. May 16, 2019 at 8:51 AM
    #89
    T-Rex266

    T-Rex266 Independentoffroad who? That's cute. Staff Member

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    I just wanna slap dat as tho
     
    Sas, Black Wolf and Toytec Lifts like this.
  30. May 16, 2019 at 8:55 AM
    #90
    Toytec Lifts

    Toytec Lifts New Member Vendor

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    :spy:
     
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