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Toytec Customer Service (Negative)

Discussion in 'Vendor Reviews' started by CyberViking, May 6, 2019.

  1. May 6, 2019 at 7:25 PM
    #31
    Steve89gt

    Steve89gt New Member

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    FYI, Intent of comment was to help @Toytec Lifts manage their perception problem; figured they’d want to know. Apologies in advance if it seemed otherwise.
     
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  2. May 6, 2019 at 7:28 PM
    #32
    Toytec Lifts

    Toytec Lifts New Member Vendor

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    That’s just the thing we had questioned big time. We have had a ton of these coilovers go out the door with 0 issues, but once the year split change happened and a new spring / shock setup happened it seemed to have grown into an issue.
     
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  3. May 6, 2019 at 7:29 PM
    #33
    Toytec Lifts

    Toytec Lifts New Member Vendor

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    Very interested to know what off-road shop you go to.

    Our wholesale department and support department are two different situations.

    If you wouldn’t mind pming me with the shop information we can address this accordingly.
     
  4. May 6, 2019 at 7:30 PM
    #34
    Black Wolf

    Black Wolf Addicted to petrified wood apparently

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    FYI...Their perception overall is quite good actually. A few valid complaints doesn't negate that perception at all. As I said, things happen. I think you would find that ToyTec is highly regarded here. Still waiting for you to name your off road shop. Fair is fair......
     
  5. May 6, 2019 at 7:31 PM
    #35
    Black Wolf

    Black Wolf Addicted to petrified wood apparently

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    Yes...... @Steve89gt
     
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  6. May 6, 2019 at 7:36 PM
    #36
    AnonVet

    AnonVet That's what she said!

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    "circumstances would of been different if we known then what we know now" how on earth is this a proper statement of customer service after you sold a known defective piece. I'm at a loss of words.
     
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  7. May 6, 2019 at 7:40 PM
    #37
    Black Wolf

    Black Wolf Addicted to petrified wood apparently

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    Ah.....they didn't know. o_O
     
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  8. May 6, 2019 at 8:01 PM
    #38
    BTBAKER

    BTBAKER BE YOU. THE WORLD WILL ADJUST.

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    I’m not at all bashing ToyTec BUT if the OP had the issue he did, tried to address it with ToyTec and was basically told to pound sand and then all the sudden they find out there was a manufacturing issue and some bad internet press they now want to make it right makes this comment by this member valid. Good customer service would have said “we apologize, bring it in and we will make it right.”
    Just my opinion on the info of this post.
    My nephew is looking to drop 5 grand on his Runner this month here in Colorado. I have recommended ToyTec by word of mouth on this site. Hopefully he will be treated right.
     
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  9. May 6, 2019 at 8:17 PM
    #39
    MotoTundra

    MotoTundra The Ocho

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    Sorry for your troubles OP, I hope things work out somehow. I get it, bought a lift, expected that lift, got a smaller lift instead.

    This sounds like more of an Eibach issue than a Toytec issue IMHO, right?

    I can't see any off road shop accepting used suspension components as a return. I can't blame them for that. That's not telling someone to pound sand IMHO.

    I don't own my own business, but if I did, I would think if the manufacturer would accept it as a return from me, I would accept it from the customer. If not, egh, that's going to add up quick.

    I'm sure it isn't that easy either.




    Apples to oranges but....
    If I bought tires that wore horribly, I wouldn't have an issue with the tire shop because the tires didn't wear as advertised. I know the manufacturer put out those numbers, the shop manager isn't personally testing every tire. I would be a bit upset with the tire manufacturer. If under warranty, the tire manufacturer then handles it by prorating the next set of tires. Shop isn't out the loss.
     
  10. May 6, 2019 at 8:30 PM
    #40
    BTBAKER

    BTBAKER BE YOU. THE WORLD WILL ADJUST.

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    Sure, but when you sell a product and advertise that it will perform to a certain standard you need to back that product up so, I think it’s on both Eibach and ToyTec.
     
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  11. May 6, 2019 at 8:33 PM
    #41
    Black Wolf

    Black Wolf Addicted to petrified wood apparently

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    For what it's worth it seems the problem is beefier springs to achieve the stated 3" lift. This should be easy to resolve between ToyTec and Eibach. I get the frustration noted here.
     
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  12. May 6, 2019 at 8:33 PM
    #42
    BTBAKER

    BTBAKER BE YOU. THE WORLD WILL ADJUST.

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    With your viewpoint, no store would have a return center. The long lines with Mullets would cease to exist at Walmart.:D
     
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  13. May 6, 2019 at 8:38 PM
    #43
    deedubb

    deedubb New Member

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    If I had to guess, it would be RSG. I hear they and Toytec recently had some beef
     
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  14. May 6, 2019 at 8:39 PM
    #44
    Black Wolf

    Black Wolf Addicted to petrified wood apparently

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    Heh...heh. But then again Walmart does sell a lot of junk and everyone still buys the crap ...
     
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  15. May 6, 2019 at 8:41 PM
    #45
    Guhner123

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    Toytec/Eibach 3/1 lift kit 295/70/18 TOYO AT 18 Inch Method NVs
    Hopefully this is worked out for you guys. My Toytec/Eibach kit worked very well. I got the full 3 inches and I bought mine back in October of 2018.
    3D1E2DD3-F5A4-49B0-BD50-88AB9F8FFBAB.jpg
     
  16. May 6, 2019 at 8:43 PM
    #46
    Black Wolf

    Black Wolf Addicted to petrified wood apparently

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    Nope. Not RSG. @Steve89gt and I have been privately discussing things a bit to clear the air . All is good. Steve made a valid point.
     
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  17. May 6, 2019 at 8:43 PM
    #47
    deedubb

    deedubb New Member

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    :anonymous:
     
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  18. May 6, 2019 at 8:43 PM
    #48
    Guhner123

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    Walked into that one
     
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  19. May 6, 2019 at 8:44 PM
    #49
    BTBAKER

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    They get me on the Mobil 1.
     
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  20. May 6, 2019 at 8:44 PM
    #50
    Black Wolf

    Black Wolf Addicted to petrified wood apparently

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    But remember. Some are getting only an inch....:fistbump:
     
  21. May 6, 2019 at 8:46 PM
    #51
    Black Wolf

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    It's not Chinese crap....
     
  22. May 6, 2019 at 8:48 PM
    #52
    BTBAKER

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    :thumbsup:
     
  23. May 6, 2019 at 8:53 PM
    #53
    MotoTundra

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    I see your point.

    I'm very aware I am not cut out for customer service, haha.

    I do believe there are many times when a return is justified and the store/seller has to take it on the chin. I assume with a small business the line has to be drawn somewhere to keep the balance of happy customers and keeping the lights on.

    In this case I'm neither the business or the customer, but I hope it all works out for both sides.
     
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  24. May 6, 2019 at 9:10 PM
    #54
    AnonVet

    AnonVet That's what she said!

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    Couldn't agree more!
     
  25. May 6, 2019 at 9:20 PM
    #55
    T-Rex266

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    I don’t think they knew it was defective, or if it was a one off then perhaps it was a one off. They aren’t going to continue to sell product knowing there’s issues with them. What service would that do them and the customers? It would only negatively publicize them.
     
  26. May 7, 2019 at 4:22 AM
    #56
    Black Wolf

    Black Wolf Addicted to petrified wood apparently

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    Common sense^^^^^^:thumbsup:
     
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  27. May 8, 2019 at 7:15 AM
    #57
    AnonVet

    AnonVet That's what she said!

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    So you must not have seen the thread that was started just to highlight the same problems that happen over and over.... I'll never use them.
     
  28. May 8, 2019 at 1:34 PM
    #58
    Blkdmax

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    I too had the dreaded eibach/toytec coilover issue...

    The single thing that pissed me off the most was the lack of customer service, the horrible attitudes to the issue, the dismissive demeanor and the lack of accountability.

    I was told "not our problem once it's installed, Goodluck".

    The amount of a$$ kissing toytec gets on here simply for being a vendor is a joke. They offer a product that is available elsewhere, from better companies that treat their customers better. They aren't a magic company. Quite the opposite honestly.
     
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  29. May 8, 2019 at 1:35 PM
    #59
    Blkdmax

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  30. May 8, 2019 at 1:36 PM
    #60
    TuFerLife

    TuFerLife New Member

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    I'm still interested to see how this plays out as I didn't get the advertised lift numbers as well... I got 2 questions for you.

    1. When did you purchase your kit?

    2. What part of TN you in?
     
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