Toyota paid for my LED Pros

Heard back from Toyota. Denied. But I will be calling today because I want an explanation to this letter. Makes no sense.

“
Thank you for contacting Toyota Motor Sales, U.S.A., Inc ("TMS"). We recently received your request for reimbursement consideration under program for work performed on your Toyota. We are sorry to learn of the situation and for any inconvenience you may have experienced.

Regrettably, the repair performed on your vehicle does not meet the criteria for reimbursement under the specificprogram Additionally, your concern is not eligible for reimbursement under any other program offered by TMS at this time.


Toyota values you as a customer and we appreciate the opportunity to review your request. If you require clarification or have additional questions regarding our position, please contact us at (800) 331-4331. Our hours of operation are Monday through Friday from 8:00 a.m. – 8:00 p.m. ET, and Saturday from 9:00 a.m. – 7:00 p.m. ET.

 

Got the same. Still love my pro lights and anticipated the denial.

 

When did you buy your lights?

 

When did you purchase your leds? It doesn't make any sense to me. Some guys got their claim approved for upgrading to the LED headlights. The customer had no way of knowing what the issue was prior to the recall. Please let us know what they tell you.

 

My purchase was after the recall was reported on here but before I got my letter. So my odds were less.

 

Ok so if your letter is identical to his, they were denied because you guys upgraded after the recall release of Sept 2021.

 

Mines was prior to sept 21. I believe it was July or August 21

Just looked it up. 7-24-21

 

That's interesting...now I'm wondering why they denied it. It could be certain paperwork missing? You would think the letter would be better detailed as to why it was denied. All you did was get the Pro Led headlights?

 

I edited my last post. But it was bought 7-24/21. The receipt has the pro lights and rear sway bar, that’s it. I sent them the receipt, CC charge receipt and proof of ownership I.E registration. I also sent them a letter explaining why I did it. I will be calling them and see if I can escalate the issue. Funny thing is my case is still pending when I just looked it up.

 

Yeah that's crazy. I can't even see mine. When I log in and check, I get to where you can submit a new claim. It doesn't show mine. It was there until they messed with the site. Even the resubmitted claim 2 weeks ago doesn't show.

 

Didnt dawn on me that I had a previous claim. So the letter I just got was for my last claim not the one I recently put in. That’s why the recent one is still pending. Don’t know if should call now and just wait till they review my second claim?

 

This is what I see when I log in. I haven't been able to see mine anywhere.

 

Has anyone swapped to the Pro LED housings (at their own expense) and gone in to see if they will remove the open recall status on your tundra? I wouldn't want to have an issue if I ever sold it down the road and the car history report came back with an open recall and it couldn't be performed. I have the pro LED's on now and i could swap them back next time it goes to the dealer if it will be a problem.

 

If I ever sold it the pro lights would come off. Halogens would go back in.

 

When I did the second claim they sent me a follow up email. In that email there is a link to view case. That’s how I check mine.

 

Like this? I resubmitted on May 24th.

 

This is my email. When I click on the “view the case” on the status it shows pending. Now this is for the 2nd claim. The letter I posted was for the first claim.

 

So what I posted is for the second claim that I submitted a couple of weeks ago. Now I'm wondering if it has been processed and to watch the mail for a letter or check.

 

Well, brought mine in for 10K service and the recall. Was told they are installing a new light harness.

 

Yep...that has been the consensus so far.

 

Hey guys , just got the check by mail , they paid everything including harness 767.16 total
If it helps , I sent all original receipts showing that items purchased prior of the recall and sent pictures before and after of the truck showing the upgrade

 

Fingers crossed on mine. I resubmitted it a couple of weeks ago after the remedy came out.

 

As long as you showed the receipts with time stamp and photos of the truck , don’t see any reason why they should deny

 

It was all submitted initially. They (Morimoto XB's) were purchased in Sept of 2020.....a year before the recall. They told me to resubmit after the remedy release. This is what it showed yesterday online.

 

Fingers crossed it will work out for you

 

So due to site issues, I had an original claim submitted back in Feb and it dropped off. I resubmitted in early April...ended up having the same claim number. They told me to resubmit after the remedy is released. Once it was released, I resubmitted on May 25th, but had to use a different email address. It would not process with the original email address...the site kept giving errors. The claim number was different with the 2nd email address. I just received a disapproval letter via email from the original claim. I don't remember when the remedy was released, but I'm still hoping for an approval on the latest one submitted on the 25th.

 

Sucks , did they give a reason ? Is it because you have aftermarket headlights?

 

No....I think that they are closing the claims submitted before the remedy release since they told me to resubmit after. I don't remember the remedy release date, but the new claim number with the new email address was submitted on May 25th, which was after the release. I don't think it was out yet on April 4th when the original was submitted.

 

I am still waiting. I got a letter in the mail yesterday and it was the same as the email they sent me. It was dated the same as the email, the 7th but got it yesterday the 13th, snail mail. That was my 1st submission. My 2nd submission is still pending and I did it on May 24.

 

When did you submit the first one? Was the claim number different on the second one?