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The DO NOT BUY thread

Discussion in 'Vendor Reviews' started by BlueRibbon4x4, Feb 2, 2021.

  1. Mar 30, 2021 at 5:34 PM
    #61
    ZeRussian

    ZeRussian New Member

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    If you paid with PayPal or especially with your credit card, start a charge back dispute. A chargeback or refund will cost him money as a business owner. I’m all for supporting small businesses but this guy can go eff himself.
     
  2. Mar 30, 2021 at 5:36 PM
    #62
    TRDFerguson

    TRDFerguson Proud 2.5nd Gen Owner

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    Jake
    Arizona
    Vehicle:
    2018 MGM TRD Off Road
    TRD Pro suspension, Falken AT3w's, wireless CarPlay, sub/amp, front camera, remote start w/ phone app, DIY pop-n-lock, footwell lighting, USB chargers, center console wireless charger, debadged, stickers and stuff
    He was pretty quick to refund me when I told him to cancel my order. I think he’s legitimately just busy, but he sure sucks at communicating and managing expectations.
     
  3. Mar 30, 2021 at 5:42 PM
    #63
    Black Wolf

    Black Wolf Artifact, relic hunter, and mineral collector

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    Matt
    Aurora CO
    Vehicle:
    2014 Blaaaaack, 5.7L DC Limited TRD 4X4
    Zone UCA's, Fat Bob's Vated, Pro Form Fab shackles, Patagonia M/T's, Ranch Hand Grill Guard, RC steps, SDHQ AIP relocation kit, RetraxONE MX, Jomax ABS armor
    Sorry to hear about your issues with Pro Form Fab. I finally got my 1.5" on this weekend. When I bought them they were only $49.95 + shipping. Now....$109.95+ shipping. That said, there is a supply chain issue with US sourced steel and is only going to get worse. Pro Form is a small fab shop. Should Pro Form respond to your emails in a quick manner? Of course but, I prefer using the phone and talking to a human and skip the email BS. Especially if whatever I may have ordered is time critical. There used to be snail mail and now snail email. Pro Form's shackles are the real deal at a great price point. Prolly overwhelmed but that is no excuse to not respond to emails
     
  4. Mar 30, 2021 at 5:42 PM
    #64
    Black Wolf

    Black Wolf Artifact, relic hunter, and mineral collector

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    Matt
    Aurora CO
    Vehicle:
    2014 Blaaaaack, 5.7L DC Limited TRD 4X4
    Zone UCA's, Fat Bob's Vated, Pro Form Fab shackles, Patagonia M/T's, Ranch Hand Grill Guard, RC steps, SDHQ AIP relocation kit, RetraxONE MX, Jomax ABS armor
    This^^^^^
     
    joseph_womack likes this.
  5. Mar 30, 2021 at 5:49 PM
    #65
    ZeRussian

    ZeRussian New Member

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    Busy was his excuse a year ago and he is still using it. All signs point to piss poor small business owner.

    He ignored my emails 7-8 weeks after ordering. So I started a PayPal dispute and sure enough he immediately cancelled my order.

    a) communication beyond sucks. He either ignores your emails or if he does reply it’s always “it’s going out soon” yeah right. It’s 6 pieces of steel welded together and powder coated. Does it really take 2 months?
    b) if he was busy a year ago and is still “busy” why not hire help to turn and burn orders AND make more money
    c) the people that complained on his Facebook for the same reasons, he was a complete a hole to them.
    d) when I was looking for alternatives, there was a YouTube video of a guy trying out 3 different shackles and ProForm didn’t even fit right so they didn’t test them. https://youtu.be/w4D278lkVWE go to 3:15

    so I stand by my previous comment. There’s no excuse for
    e) all of the above.
     
  6. Mar 30, 2021 at 5:50 PM
    #66
    Black Wolf

    Black Wolf Artifact, relic hunter, and mineral collector

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    Matt
    Aurora CO
    Vehicle:
    2014 Blaaaaack, 5.7L DC Limited TRD 4X4
    Zone UCA's, Fat Bob's Vated, Pro Form Fab shackles, Patagonia M/T's, Ranch Hand Grill Guard, RC steps, SDHQ AIP relocation kit, RetraxONE MX, Jomax ABS armor
    I would try to call first before I escalated things. No has been screwed yet, just poor communication. Did you call him? You didn't mention your concerns directly to him? Does sound like there is a problem. Not doubting your experience at all. When they fit right....pretty damn good. Hiring during this past Covid year would be trying for many small businesses. We pay quite well at my job and we are having a hell of a time hiring qualified people for months. That pandemic "thing"
     
    Last edited: Mar 30, 2021
  7. Mar 30, 2021 at 5:57 PM
    #67
    TRDFerguson

    TRDFerguson Proud 2.5nd Gen Owner

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    Jake
    Arizona
    Vehicle:
    2018 MGM TRD Off Road
    TRD Pro suspension, Falken AT3w's, wireless CarPlay, sub/amp, front camera, remote start w/ phone app, DIY pop-n-lock, footwell lighting, USB chargers, center console wireless charger, debadged, stickers and stuff
    I don’t disagree with most of your points. Just adding what I found in my experience. He definitely isn’t managing his business well if he’s this far behind, is still taking orders, and is still giving garbage estimated completion dates. I was always cordial with him in my emails, though, so maybe that helped me out in my case.
     
  8. Mar 30, 2021 at 6:01 PM
    #68
    Black Wolf

    Black Wolf Artifact, relic hunter, and mineral collector

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    Matt
    Aurora CO
    Vehicle:
    2014 Blaaaaack, 5.7L DC Limited TRD 4X4
    Zone UCA's, Fat Bob's Vated, Pro Form Fab shackles, Patagonia M/T's, Ranch Hand Grill Guard, RC steps, SDHQ AIP relocation kit, RetraxONE MX, Jomax ABS armor
    Yep, He shouldn't be taking on any new orders until he fulfills his current ones and definitely needs not only help but needs someone who is business savvy!
     
  9. Mar 31, 2021 at 1:05 PM
    #69
    Baja Explorer

    Baja Explorer New Member

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    I sent him an email last night asking to cancel my order. I received a response first thing this morning acknowledging the cancel. In my opinion, he should have indicated on his website that these items are back-ordered and may take 1-2 months to ship. I think it's safe to say that there's a reasonable expectation that a product is in stock unless otherwise stated. And most companies ship within a few days of ordering. We're all spoiled because no matter where we're ordering from, we will usually receive the product in about 5 business days. So that's where the bar currently rests. And although I didn't mention it in my initial post, way back in the beginning, I did call and left a message. They didn't get back to me.

    I ordered my shackles from ToyTec this morning. It only took a few hours to process my order. They've already been shipped and will arrive in 3 days! I am aware that this is the difference between a company having the product in stock versus a company that is slammed with orders. Nonetheless, after waiting 5 weeks with virtually no communication, you can imagine my joy knowing that my shackles will be here in 3 days. I won't order from ProFormFab in the future. It's not to punish them for being slammed with orders ... instead, it's because of their very poor customer service. We consumers have so many options these days. I want to reward the companies that appreciate my business.
     
  10. Apr 1, 2021 at 5:04 AM
    #70
    jpod

    jpod its Finally here

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    Diamondback HD, 1Up Racks, Yakima Bars, Garbage Weston Steps
    Moral of the story is if you set expectations you may lose some business with the impatient. If you don't communicate at all, you lose all the business. I'm still pissed at the idiots in my Toyota dealership who did this type of thing with my truck.
     
  11. Apr 16, 2021 at 12:09 PM
    #71
    Phantom Lord

    Phantom Lord New Member

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    BlueRibbon4x4 [OP] likes this.
  12. Apr 16, 2021 at 12:17 PM
    #72
    Black Wolf

    Black Wolf Artifact, relic hunter, and mineral collector

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    Matt
    Aurora CO
    Vehicle:
    2014 Blaaaaack, 5.7L DC Limited TRD 4X4
    Zone UCA's, Fat Bob's Vated, Pro Form Fab shackles, Patagonia M/T's, Ranch Hand Grill Guard, RC steps, SDHQ AIP relocation kit, RetraxONE MX, Jomax ABS armor
    I had that same set on my 07 Tundra, from Wheeler's Off Road, for over five years with zero issues. The Gorilla's are quite popular here...............
     
  13. Apr 16, 2021 at 12:25 PM
    #73
    Phantom Lord

    Phantom Lord New Member

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    I had a set of Gorilla wheel locks on my Tacoma for 10 years with no issues. These lug nuts seem to be softer metal. It's not just one in the set that is doing it, it is all of them.
     
    Black Wolf likes this.
  14. Apr 16, 2021 at 12:31 PM
    #74
    Black Wolf

    Black Wolf Artifact, relic hunter, and mineral collector

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    Matt
    Aurora CO
    Vehicle:
    2014 Blaaaaack, 5.7L DC Limited TRD 4X4
    Zone UCA's, Fat Bob's Vated, Pro Form Fab shackles, Patagonia M/T's, Ranch Hand Grill Guard, RC steps, SDHQ AIP relocation kit, RetraxONE MX, Jomax ABS armor
    Thanks for the heads up:thumbsup:
     
  15. Apr 16, 2021 at 12:35 PM
    #75
    YotaBro

    YotaBro This forum will make me broke

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    Lots of shenanigans.
  16. Apr 20, 2021 at 5:17 AM
    #76
    T-Guy69

    T-Guy69 New Member

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    That makes sense. I rather strip out a lug nut than a stud.
     
  17. Apr 20, 2021 at 11:52 AM
    #77
    RoniusMaximus

    RoniusMaximus New Member

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    I will never again buy anything from Lightwerkz.

    Ordered a Diode Dynamics light bar kit from them in December and was told only a 1-2 week delay initially. I contact them after 4 weeks with no update and they say call back after 2-4 weeks. I inquire after another5 weeks and get told the same thing. I inquire again after another 4 weeks and no update. Each time, I get no apology and I always have to be the one to inquire for an update. No heads up about any further delays, nothing. I give up with Lightwerkz and instead started checking in with Diode Dynamics directly every couple weeks or so. Finally got my light bar kit last week. I know of 2 other vendors, 1 on this forum, who had the lightbars before Lightwerkz. Lesson learned, I will never buy from Lightwerkz again. If you had a good experience then im happy for you.
     
    omgboost and BlueRibbon4x4 [OP] like this.
  18. Apr 20, 2021 at 11:59 AM
    #78
    BlueRibbon4x4

    BlueRibbon4x4 [OP] Let’s color match it

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    Damn. Happening once, I can understand that people drop the ball. But this just terrible customer service. Glad you got your stuff finally though.
     
    RoniusMaximus likes this.
  19. Apr 20, 2021 at 12:36 PM
    #79
    BravoDeltaRomeo

    BravoDeltaRomeo Old Man Blue

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    Bruce
    MB Canada
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    I have a set of Gorilla ET lug nuts from Amazon too, haven't rotated tires on them yet.

    Hopefully no issues. As you said, they are quite well regarded from what I researched.

    https://www.amazon.ca/gp/product/B00SF8ES8E/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
     
  20. Apr 20, 2021 at 3:50 PM
    #80
    omgboost

    omgboost The Accountant

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    My experience with lightwerks was decent. The vendor didn't join this forum or I wasn't aware when I ordered my DD fog lights but next time I need something from DD, I would order from him because I like to support a fellow member and he has been contributing a lot of good info.
     
    French Avocado likes this.
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