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RetraxPro XR from JustBoltOn Experience

Discussion in 'Tonneau Covers, Caps and Shells' started by TaquitoBandito, Mar 6, 2020.

  1. Mar 6, 2020 at 3:15 PM

    TaquitoBandito [OP] SSEM #91, KitKat Aficionado

    Sep 29, 2017
    First Name:
    Joel (AKA Bif)
    2020 Army Green TRD Pro Crewmax
    Retrax Pro XR, Desert Eagle Plate, Seat Jackers, Kenwood DMX1037S
    I recently purchased a RetraxPro XR for my recently purchased 2020 Army Green TRD Pro. I had a RetraxPro MX on my old Pro and actually thought about getting a Gator because they are a little cheaper but I liked the idea of the integrated "Trax" Rail System so I went with it.

    After searching, I found it on eBay from Just Bolt On for around $1900 after tax. Shipping was fast. I had the rails the next day and the canister arrived yesterday. As I was putting it together, I remember looking at the rails and wondering how the "Trax" system attaches. I got it into the back of the truck and that's when I noticed the clamps that I had didn't match the ones in the instructions for the XR (the manual covers the different versions of the cover, and just says to make sure you have 4 of them when you are doing your pre-check inventory).

    So I called "JustBoltOn" and they told me they weren't sure if it was their fault or Retrax, could I please take pics of the box.

    Anyways, I'm dragging out the story. JustBoltOn is sending the correct rails. I'm going to have to take the old ones off and put the new ones on. Which is a pain in the ass. Especially since my VA Disability is a Bone Marrow Disease and I only have so much energy to pull from before I'm down for days.

    Retrax said they weren't responsible because they didn't ship it. Which means JustBoltOn is and misled me on whose fault it was. I'm trying not to be a little bitch, but I'm thinking they owe me a little compensation for making this a hell of a lot harder than it needed to be.

    I'm sure I'll love the cover but I definitely won't be ordering anything through JustBoltOn again.
  2. Mar 6, 2020 at 3:43 PM

    Brandisher Member

    Oct 4, 2018
    2018 MGM Limited CM
    Seeing that it is from Ebay, I'm doubtful they will do any type of compensation. If they do, you should at least ask for a tailgate seal kit to keep the water out as much as possible.
    TaquitoBandito[OP] likes this.

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