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Relations Race Wheels - Issue resolved

Discussion in 'Vendor Reviews' started by palehorse, Jul 30, 2020.

  1. Jul 30, 2020 at 5:07 PM
    #1
    palehorse

    palehorse [OP] @grey_ghost_trdpro

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    Bought a set of the sliders from them that you weld up yourself. I expected some instructions with some dimensions on where to place each piece. You know, a simple diagram so I can build them. No, they are not complex, but instructions would be nice.

    So I asked...

    Emailed them - no response
    Sent Insta message - no response
    Filled out form on website - no response

    Website says they are not answering the phone
     
  2. Jul 30, 2020 at 5:16 PM
    #2
    TheBeast

    TheBeast The Beach

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    couple people here having similar issues after ordering wheels.
    try their Facebook page. call them out there
     
  3. Jul 30, 2020 at 5:26 PM
    #3
    palehorse

    palehorse [OP] @grey_ghost_trdpro

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    Sent the message on FB now also. No activity on their posts. 1 or 2 likes per.

    Glad I paid with my Amex. At least I can get my $ back if it goes south.
     
  4. Aug 3, 2020 at 6:17 PM
    #4
    palehorse

    palehorse [OP] @grey_ghost_trdpro

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    Updates.

    I was emailed Sunday and told “yeah we don’t have instructions for those yet”. Its a kit with 60+ pieces. No diagram for welding them up. No instructions on mounting them. Nada.

    Told them at least send a sketch. Was told to “go look at the website photos”. Nice, but zero pics of a late model Tundra with sliders - or any tundras. All Tacomas, Forerunners and the Lexus GX models.

    They they responded to an Insta DM saying they would have me a sketch by Monday. Never happened.

    Then they said a supervisor would call and walk me through install. Never happened.

    Then today after muddling through tacking them together, I told them the mounting plate for the frame was wrong and none of the holes lined up and the main ones would not work.

    Their response - “sorry you don’t like length but be assured it will protect”. I said nothing about length. Maybe their google translate was taking the day off.

    They offered $100 refund. I said no and sent this.

    Needless to say, I would avoid Relations Race Wheels at all costs.

    FBA78EBA-B73B-45BC-AC30-12AB562D5BD7.jpg
     
    YotaBro and TomC843 like this.
  5. Aug 4, 2020 at 4:21 PM
    #5
    palehorse

    palehorse [OP] @grey_ghost_trdpro

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    Final update

    Got to speak to someone on the phone today, sent photos, etc. RRW agreed to refund 50% of the price paid.

    Apparently they had a designer input something wrong so the mount wasn't made properly.

    Overall, happy they did this and will continue and call them Frankenstein sliders.
     
    saybng likes this.
  6. Aug 4, 2020 at 4:26 PM
    #6
    saybng

    saybng Just a member.

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    Ventura CA
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    16 Tundra 1794 CM in BLACK!
    Method Nv's, falken wildpeak 275.65.20 Dirty deeds exhaust, 5100's all around...nothin fancy.
    So now what?
     
  7. Aug 4, 2020 at 4:51 PM
    #7
    palehorse

    palehorse [OP] @grey_ghost_trdpro

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    I'm going to pay a fab shop to fix the mounting plates and install them.
     
    saybng likes this.
  8. Oct 8, 2020 at 7:11 AM
    #8
    NorAZ

    NorAZ New Member

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    Did you ever get these installed? Pics?
     
  9. Oct 8, 2020 at 8:11 AM
    #9
    Mrf1987

    Mrf1987 New Member

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    I as well ordered the v2 “Weld yourself” sliders a week ago. Waiting on them to ship. Hopefully they come correctly pre-fabbed
     
  10. Nov 20, 2020 at 7:21 AM
    #10
    palehorse

    palehorse [OP] @grey_ghost_trdpro

    Joined:
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    Jason
    Mount Pleasant, SC
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    2020 TRD PRO
    Sorry for that looooong delay

    36867531-EE00-4C98-B327-5F3FBC98A236.jpg
    9637FA48-097E-4368-82A7-CC6B3F090219.jpg
    250F9693-CFF3-4BCE-8BE3-5E2FF84B2321.jpg
     
    MentalBill and YotaBro like this.
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