1. Welcome to Tundras.com!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tundra discussion topics
    • Transfer over your build thread from a different forum to this one
    • Communicate privately with other Tundra owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

Pre Collision system fixed?!?!

Discussion in '3rd Gen Tundras (2014-2021)' started by Larmand, Mar 2, 2018.

  1. Mar 2, 2018 at 10:55 AM
    #1
    Larmand

    Larmand [OP] SSEM #6

    Joined:
    Dec 30, 2017
    Member:
    #11835
    Messages:
    4,135
    Gender:
    Male
    First Name:
    Lucas
    Fort Worth, TX
    Vehicle:
    2018 SLIGHTLY MODIFIED SR5 TRD CM 4x4-CEMENT
    So I thought I would share my issues and results. I've Been having PCS issues since I've gotten the truck in December. So like many others ive made multiple trips to the dealer. Well fast forward, after being unhappy with the responses and lack of resolve from dealer, corporate and Toyota Technical, I decided to write a letter to the GM. It wasn't mean or nasty just voiced my concerns and hoped we could solve the problem. I had told corporate previously I was willing to work with dealer to resolve issue, instead of asking for a refund and going buy something else. I was advised that they "would take care of me" for working with them.

    On Feb 13 my dealers GM called me to advise he received my letter and wanted to let me know he was passing it on to the service manager. I was contacted later that day by the service manager, and was told he would come up with a plan and call me back. On Friday, Fed 16, I received a call asking me to bring the truck in on Monday and leave it for a couple days. I agreed to all this and was there bright and early Monday morning. I had great communication with this service manager with a daily phone call or text letting me know what was being done and where we were at in the process.

    I went and picked up my truck this past Monday the 26th. I have yet to receive the error code or see the PCS light turn off. Which leads me to believe the new sensor and adjustment has fixed my issue.

    All this brings me to about an hour ago, when I received a phone call from Toyota Corporate. We discussed the situation and went over everything that happened. I was then thanked and advised for being a loyal customer and working with them, they were going to compensate me for 1 month. I was instructed to send over a copy of my bill or screen shots from online account. Here is a screen shot of the email I received after sending said info.

    Note: I have edited the screenshot removing personal information.Screenshot_20180302-125411.jpg
     
    jtav2002, 15whtrd, itsdchz and 2 others like this.
  2. Mar 2, 2018 at 11:48 AM
    #2
    Diverguy

    Diverguy Breathes under water

    Joined:
    Oct 4, 2017
    Member:
    #10081
    Messages:
    316
    Gender:
    Male
    First Name:
    Leon
    PA, USA
    Vehicle:
    2018 Tundra Limited TRD Offroad-Inferno
    Windows tinted, window visors. Bedrug, led bedlights, Nfab nerf step bars, Lund toneau cover, Evo One remote start, BAMufflers 8"
    Now that's how to keep happy customers!
     
    15whtrd and Larmand [OP] like this.
  3. Mar 2, 2018 at 3:44 PM
    #3
    netranger6

    netranger6 New Member

    Joined:
    Aug 24, 2014
    Member:
    #573
    Messages:
    382
    Gender:
    Male
    First Name:
    Jeremy
    Vehicle:
    2021 Crewmax. 4x4, SR5, Blacked Out package
    None. Keeping this one stock.
    Payment is huge.
     
    15whtrd and Larmand [OP] like this.
  4. Mar 2, 2018 at 4:56 PM
    #4
    71_340

    71_340 The German

    Joined:
    Oct 22, 2017
    Member:
    #10443
    Messages:
    1,093
    Gender:
    Male
    First Name:
    Hans
    FLW, MO
    Great customer service and Toyota made it right. I have always said that being patient and polite goes a long way instead of getting frustrated and start arguing which usually doesn't get you anywhere.
     
    Larmand [OP] likes this.
  5. Mar 2, 2018 at 5:24 PM
    #5
    831Tun

    831Tun crazy Bastrd

    Joined:
    Jun 7, 2016
    Member:
    #3549
    Messages:
    10,905
    Gender:
    Male
    First Name:
    Warren
    Santa Cruz
    Vehicle:
    '16 CM limited
    TC LT w/ king 2.5 C/O and bypass, ADS bypass rear, Toytech shackles, TRD dual exhaust dumped, KM3 37s on Method standard +18. N_Fab front bumper, Westin rear w/ hitch relocate, RCI skids, Desert Eagle tranny skid, All Pro sliders, ARB dual compressor, 5.29 gears and ARB rear locker
    Sweeeet! I think Toyota did the right thing. You've spent more time fixing your truck than most of us will over the next 10 yrs. It seems fitting you should be compensated.
     
    Larmand [OP] likes this.

Products Discussed in

To Top