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Post sale dealer communication ?

Discussion in '3rd Gen Tundras (2014-2021)' started by Stumpjumper, Jan 1, 2018.

  1. Jan 1, 2018 at 10:23 AM
    #1
    Stumpjumper

    Stumpjumper [OP] New Member

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    Just curious if anyone has bought a Toyota and never received another communication from the dealer of any kind. I just find this to be odd behavior. Usually I get follow ups of some kind. At least coupons for service. Maybe because I gave them a one star on yelp for the attempted trickery from their finance dept. they decided to cut all ties with me. I have seen other bad reviews on Yelp and their Customer Service Manager normally responds to them. Out of all the dealers in DFW they probably have the crappiest facility and most difficult access.
     
  2. Jan 1, 2018 at 10:25 AM
    #2
    Stulloh

    Stulloh New Member

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    Steve
    Dallas
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    I’ve had my truck 8 weeks....they have blasted me with mail/email phone survey etc. I bought in McKinney
     
    netranger6 likes this.
  3. Jan 1, 2018 at 10:27 AM
    #3
    mdavis

    mdavis I need a beer.

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    Michael
    Rock Hill, SC
    I've gotten coupons for service since I bought mine in Jan of 2015. About every other month or so. They also sent some cookies from a local bakery in a nice Toyota bin about a week after buying it.
     
    ChucklesToy and SouthBoundSteve like this.
  4. Jan 1, 2018 at 10:29 AM
    #4
    Black Wolf

    Black Wolf Addicted to petrified wood apparently

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    Matt
    Aurora CO
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    2014 Blaaaaack, 5.7L DC Limited TRD 4X4
    Zone UCA's, Fat Bob's Vated, Pro Form Fab shackles, Patagonia M/T's, Ranch Hand Grill Guard, RC steps, SDHQ AIP relocation kit, RetraxONE MX, Jomax ABS armor
    Might as well switch to a new dealer. Tell them what happened. You may get a freebie oil change or nothing....
     
  5. Jan 1, 2018 at 10:30 AM
    #5
    Stumpjumper

    Stumpjumper [OP] New Member

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    I take it back. I did get one email. The day I bought it their customer service person said I would be receiving a packet on Toyota Care soon. Never received anything and even emailed her back after a month saying so. It has been silence since.
     
  6. Jan 1, 2018 at 10:33 AM
    #6
    Stumpjumper

    Stumpjumper [OP] New Member

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    I went to a slightly closer dealer for my 5k service. The current GM there worked the deal on my 2013 Tacoma when he was sales director and my ex knows the owners. They were in the running when I bought the Tundra but things went south over $1k on my trade and I went elsewhere.
     
  7. Jan 1, 2018 at 10:37 AM
    #7
    Black Wolf

    Black Wolf Addicted to petrified wood apparently

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    Aurora CO
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    Zone UCA's, Fat Bob's Vated, Pro Form Fab shackles, Patagonia M/T's, Ranch Hand Grill Guard, RC steps, SDHQ AIP relocation kit, RetraxONE MX, Jomax ABS armor
    Maybe give that dealer another shot. They lost the sale but maybe they will want to service your Tundra. Can't hurt.
     
  8. Jan 1, 2018 at 10:39 AM
    #8
    joem1cha3l

    joem1cha3l New Member

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    Albany, NY
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    BOSS Suspension, DB Customz Grill, 35's, Spyder, Tint, Color matched corners
    Bought mine and never heard from them again.

    I always considered myself lucky for this though lol
     
  9. Jan 1, 2018 at 10:45 AM
    #9
    Black Wolf

    Black Wolf Addicted to petrified wood apparently

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    Aurora CO
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    2014 Blaaaaack, 5.7L DC Limited TRD 4X4
    Zone UCA's, Fat Bob's Vated, Pro Form Fab shackles, Patagonia M/T's, Ranch Hand Grill Guard, RC steps, SDHQ AIP relocation kit, RetraxONE MX, Jomax ABS armor
    Good point. I bought my 07 from a Nissan dealer near me. I still get monthly service deals for my Nissan car. shit...
     
  10. Jan 1, 2018 at 11:01 AM
    #10
    Stumpjumper

    Stumpjumper [OP] New Member

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    I did for my 5k service on Tundra. They screwed up the PSI too. 4 lbs below the door sticker. They did the same on my Tacoma once. Totally ignored the door sticker that stated 46 for BFG ATs and put in the standard 29 & 30. I was pissed when I got home and had to air up all 4. I gave them a zero once on a scorecard and the service manager called me. Problem is they are very convenient. Easy of and on hwy on the way home from work. I will use them for the first 25k.
     
    Black Wolf likes this.
  11. Jan 1, 2018 at 11:05 AM
    #11
    Les7311

    Les7311 Look up, what do you see

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    Short of any warranty work they will do, now is the time to get intimate and personal with your ride. .......​
     
  12. Jan 1, 2018 at 11:09 AM
    #12
    Black Wolf

    Black Wolf Addicted to petrified wood apparently

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    Zone UCA's, Fat Bob's Vated, Pro Form Fab shackles, Patagonia M/T's, Ranch Hand Grill Guard, RC steps, SDHQ AIP relocation kit, RetraxONE MX, Jomax ABS armor
    THIS^^^^^
     
  13. Jan 1, 2018 at 2:37 PM
    #13
    Steve6

    Steve6 New Member

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    Tucson
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    I received several thank you emails as well as a gift package from the dealer. The gift package included two insulated bottles with the Toyota logo on them and several gift certificates. They were also very helpful when my temporary license plate was about to run out - I called and the new plate was at my house via FedEx the next day. I hope that there service department is just as good because they included standard maintenance for free for two years when I bought the truck.
     
    SouthBoundSteve likes this.
  14. Jan 1, 2018 at 3:17 PM
    #14
    netranger6

    netranger6 New Member

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    None. Keeping this one stock.
    Bought mine November 20th, have since put all of their comms on junk filter.
     
  15. Jan 3, 2018 at 9:17 AM
    #15
    Vector W8

    Vector W8 Old guy with a lot of expensive habits.

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    FFV, TRD Supercharger, Bullydog FFV Tune, 2014 Fit Kit, TRD Dual Exhaust, Sequoia Front Sway Bar, TRD Rear Sway Bar, TRD Skid Plate, TRD Pro Grill, 040 White Mirror Covers, 040 White Door Handles, Ready Lift 3"/2", Anzo 3rd Brake Light, Winjet LED Tail Lights, LED Fog Lights, LED Rock Lights, Axle Vent Mod, SDHQ Hidden Winch Mount, 12,000lb Winch. Storm Trooper Shift Knob. BMF BATL Wheels.
    Holy crap, I get communication monthly from my dealer. I have had a great experience with them.
     
    louscrw likes this.
  16. Jan 3, 2018 at 9:33 AM
    #16
    louscrw

    louscrw all jacked up on Mt. Dew

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    Lou
    Warner Robins, Ga
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    in signature
    same here. In fact, just yesterday I got an e-mail from the GM "congratulating me on my 1yr anniversary with the truck". I always use the same service advisor, and she knows me by name. Very good customer service. This is the reason when I decided to trade my 2015 in for a 2017, I went right back to the same dealer and salesman. I think @Almaboy uncle or something works there
     
    Vector W8 likes this.
  17. Jan 3, 2018 at 9:58 AM
    #17
    trayday

    trayday New Member

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    2015 limited CM 5.7
    7" BDS, ADS front and rear, Total Chaos UCA's, CB tie rods
    I got a couple survey's and a Christmas card from the dealer with this truck. Last new GM truck I was able to get a power programmer and 2 full tanks after the purchase.
     
    Last edited: Jan 3, 2018

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