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Off-road Scam

Discussion in 'Vendor Reviews' started by TxTundraMan, Feb 5, 2017.

  1. Feb 5, 2017 at 7:50 PM
    #1
    TxTundraMan

    TxTundraMan [OP] New Member

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    Be very careful in dealing with Atomic Offroad. They will take your money for a order and never deliver. When you ask for a refund, they will try to charge you a 52% restocking fee but can't produce proof that the item was ever produced.
    Just warning everyone
     
    tundraskyhigh likes this.
  2. Feb 5, 2017 at 8:11 PM
    #2
    COMiamiFan

    COMiamiFan SSEM #3. Don't forget to try the search bar.

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    Thanks for the heads up. Did this happen to you?
     
  3. Feb 5, 2017 at 8:32 PM
    #3
    jlee

    jlee New Member Vendor

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    Oh one or two.
    It states it right on their website their terms was it a custom order you ordered? And how long were you waiting 3 to 6 months is not uncommon for custom made parts.


    Return policy on all items is 40% restocking fee or cancellation on our stock items, our stock items are made in a gloss black finish or satin black finish. We hold a 55% restocking fee or cancellation fee on anything that's custom made. Any product that is made specifically for you and or items specially colored for you will have a 55% fee because once it's made for you there is nothing we can do with a custom item if it's cancelled. We will hold the custom items for one week after cancellation in case of a change of heart after that we send the product to recycle.

    **all custom orders are made per your request we cannot resell an item that's made just for you.
     
    Krezz, Black Wolf, Ardnut and 3 others like this.
  4. Feb 5, 2017 at 8:43 PM
    #4
    TheBeast

    TheBeast The Beach

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    now, were the website terms added after your issue or was it there when you placed your order initially ?
     
  5. Feb 5, 2017 at 10:14 PM
    #5
    computeruser6

    computeruser6 Climate heretic

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    This story could really use some more details.
     
    Maddsilence likes this.
  6. Feb 6, 2017 at 8:33 PM
    #6
    TxTundraMan

    TxTundraMan [OP] New Member

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    If they are going to keep 55% for a restock fee then they had better show me proof that the custom product have already been produced.
     
    Tundyfundy likes this.
  7. Feb 6, 2017 at 8:38 PM
    #7
    jlee

    jlee New Member Vendor

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    Oh one or two.
    Or you could answer the questions asked.

    How long were you waiting?
    Was it a custom order?
     
  8. Feb 6, 2017 at 8:38 PM
    #8
    TxTundraMan

    TxTundraMan [OP] New Member

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    A friend of mine in my truck group ordered a lift from them. After 3 months of not getting responses or any communication, he asked for a refund. They finally responded and told him the would keep 55% for a restock fee but would never produce and pic or other proof that the lift was ever produced for him.
     
    Tundyfundy likes this.
  9. Feb 6, 2017 at 8:42 PM
    #9
    mattgecko

    mattgecko The LED Light Guy... MattGeckoLEDs.com

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    When you placed your order, what was the agreed on delivery time?
     
  10. Feb 6, 2017 at 8:49 PM
    #10
    TxTundraMan

    TxTundraMan [OP] New Member

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    He was told 7 weeks lead time
     
    Tundyfundy likes this.
  11. Feb 6, 2017 at 8:54 PM
    #11
    tat2ude39

    tat2ude39 MYota

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    Dispute the charge on the credit card.
     
    Tundyfundy likes this.
  12. Feb 6, 2017 at 9:07 PM
    #12
    Black Wolf

    Black Wolf Got RF/Microwave? CALIT4U

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    If possible, use a local small business fab/install shop. That way you can watch it happen. Makes it much easier if any issues come up. Custom should mean unique. Specific to your needs. Better chance of getting right the first time.
     
    CM-LENNY and SouthBoundSteve like this.
  13. Feb 7, 2017 at 1:47 AM
    #13
    chphilo

    chphilo Tundra addict

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    Is this complaint about your friend's order or your own? This thread is frustrating since you failed to answer any of the relevant questions posed above. You want us to believe that this vendor is disreputable just because . . . :notsure:
     
    zcarpenter92 and Krezz like this.
  14. Feb 7, 2017 at 4:34 PM
    #14
    TxTundraMan

    TxTundraMan [OP] New Member

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    I'm not to worried whether you believe it or not. I'm just putting it out there as to situation that's going on.
    The whole point is if you order something and are told a 7 week lead time and you get no response or any communications for 3 months, then you request a refund and finally get a response saying that they are keeping 55% restock fee but are givin no proof that the product was ever made. That's shady business
     
    Tundyfundy likes this.
  15. Feb 7, 2017 at 4:38 PM
    #15
    joem1cha3l

    joem1cha3l New Member

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    Man, I've gotta do everything around here!!!



    IMG_1477.jpg
     
    PaRunnerd and 14limited like this.
  16. Feb 7, 2017 at 4:39 PM
    #16
    joem1cha3l

    joem1cha3l New Member

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    It is a shame that Justin was scammed out of this and isn't protected by PayPal. You live and you learn I guess...
     
    Tundyfundy and ColoradoTJ like this.
  17. Feb 7, 2017 at 5:46 PM
    #17
    TxTundraMan

    TxTundraMan [OP] New Member

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    Thank you. Wasn't sure I could post that up in here
     
    Tundyfundy likes this.
  18. Feb 7, 2017 at 6:04 PM
    #18
    jlee

    jlee New Member Vendor

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    Oh one or two.
    That post would of been much more clear. Paying with PayPal friends and family pretty much screwed him. Take note if any vendor asks you to pay that way PayPal will not refund your money if the deal go's south.
     
  19. Feb 7, 2017 at 7:45 PM
    #19
    14limited

    14limited Diehard Florida State fan

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    I knew this was as about justin after reading the first post
     
    AnonVet likes this.
  20. Feb 7, 2017 at 7:47 PM
    #20
    14limited

    14limited Diehard Florida State fan

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    Should have went with BAMF lmao
     
  21. Feb 7, 2017 at 8:57 PM
    #21
    ColoradoTJ

    ColoradoTJ O'Keefe Music Foundation Staff Member

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    This sux man. Lessons learned.

    Alien bumpers pulled the same shit right here in good old Colorado. Del Nort to be exact.

    I like to use only reputable vendors and always pay with CC. The PayPal friends and family is a huge red flag that bitchslapped your friend.
     
    joem1cha3l and driverdog like this.
  22. Mar 11, 2017 at 7:15 PM
    #22
    tundraskyhigh

    tundraskyhigh New Member

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    yeah man i tell you my friend is in the same boat as you waiting excuses after excuses 52% restocking fee is insane sould get a lawyer and file a case on theft and false information on a business also contact BBB report him in who else is getting ripped off spead the word make sure everyone in the 4x4 industry dont do business with him
     
  23. Mar 11, 2017 at 7:51 PM
    #23
    tundraskyhigh

    tundraskyhigh New Member

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  24. Mar 11, 2017 at 9:17 PM
    #24
    Pudge

    Pudge Super Secret Elite Member #7

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