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Missing hardware BAK Revolver X2

Discussion in 'Tonneau Covers, Caps and Shells' started by 89vision, Oct 11, 2017.

  1. Oct 11, 2017 at 8:00 PM
    #1
    89vision

    89vision [OP] New Member

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    Pretty bummed out about my Auto Anything experience. I ordered the BAK Revolver X2 on 9/23, did the chat box haggle and got a pretty good deal. It showed up at my door on 10/3 but there wasn't any hardware in the box. There also weren't any instructions or the weather stripping - I only received the rails and the actual cover. I called Auto Anything to let them know and they might (definitely) have the worst customer service I've ever dealt with. They are completely helpless. After calling 5 times I got pretty pissed and demanded to talk to " a manager." It took me 30 minutes on the phone but they finally got a hold of BAK to send me my missing pieces since they don't actually stock any of it. I finally got the hardware in the mail today (10/11 - eighteen days after I ordered the thing!!!) Still no instructions or weather sealing! My question for the guys who have these is what thickness weather stripping they got and do you think I would be okay using something from Home Depot/Fleet Farm? I don't really want to wait another two weeks for these dolts to ship it out to me. Thanks for any help. Also does anyone have the instructions laying around or know of any links to install?
     
  2. Oct 11, 2017 at 8:29 PM
    #2
    Pudge

    Pudge New Member

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    The weatherstrip was pretty thin if I recall. I can try and look and snap a pic tomorrow.
    Sorry to hear about your poor experience. I got my bak x2 from them too and my purchase went well.
     
  3. Oct 11, 2017 at 8:30 PM
    #3
    89vision

    89vision [OP] New Member

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    Haha awesome. Just found a PDF of the instructions, I'm still missing the C-clamps, the strap assembly clamps, the D shaped cab bumpers, and the bulk head seals. I guess, nevermind about just buying some weather stripping at the store. You pay close to $1,000 for one of these, you think they could get all the shit in the box....
     
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  4. Oct 11, 2017 at 8:31 PM
    #4
    Pudge

    Pudge New Member

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    That sucks man. Sorry to hear.
     
  5. Oct 11, 2017 at 8:32 PM
    #5
    89vision

    89vision [OP] New Member

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    Did yours come in two separate boxes?
     
  6. Oct 11, 2017 at 8:33 PM
    #6
    Pudge

    Pudge New Member

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    Now that you mention it, I think it did.
     
  7. Oct 11, 2017 at 8:36 PM
    #7
    Pudge

    Pudge New Member

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    It was about a year ago, so I'm not 100% sure. But it would certainly explain why you're missing so many parts. I do remember one thing, that thing is heavy.
     
  8. Oct 11, 2017 at 9:05 PM
    #8
    Ely010606

    Ely010606 New Member

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    Hello everyone, 89vision sorry to barge in your thread i have a question that you guys might help me out and im planning on getting this revolver x2, when rolling the cover can you stop halfway, or it has to he rolled up all the way to the front to snap it to the strap.
     
    Last edited: Oct 11, 2017
  9. Oct 12, 2017 at 5:25 AM
    #9
    89vision

    89vision [OP] New Member

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    I won't know for sure until I actually get all the pieces to install mine, but I believe that the answer to your question is yes and no. You can roll it up half way to get stuff out or whatever, but if you wanted it to stay half way rolled up and drive around, it will either roll up more or un-roll and that it will only be snapped in place in the completely open or completely closed positions. Will know for sure if I ever get the parts
     
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  10. Oct 12, 2017 at 5:35 AM
    #10
    Patriot

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    When all else fails YouTube University is there for you ;) it appears you have to roll it all the way up in the bed to secure it. No securing halfway. You may learn more by calling the manufacture.

    https://m.youtube.com/watch?v=E-wTjwBMHcc

    Happen to see this review on how snow and cold can effect the RevolverX2. Something to consider if you live in snow country.

    https://m.youtube.com/watch?v=W_Szgx4LOrY
     
    Last edited: Oct 12, 2017
  11. Oct 12, 2017 at 5:48 AM
    #11
    Ely010606

    Ely010606 New Member

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    Thanks Patriot , should have done that in the first place,lol.
     
  12. Oct 12, 2017 at 5:50 AM
    #12
    Patriot

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    All good! YouTube U, my almamater haha.
     
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  13. Oct 12, 2017 at 7:16 AM
    #13
    ej63090

    ej63090 New Member

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    If you don't mind me asking, what kind of deal did you get on the revolver?
     
  14. Oct 12, 2017 at 7:56 AM
    #14
    Newm

    Newm New Member

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    Man I hate getting a new truck part and not having all the necessary hardware/correct item. Have you tried reaching out to BAK yourself? That's usually the route I go when dealing with a company like AutoAnything....I bet they would take care of you.
     
  15. Oct 12, 2017 at 8:40 AM
    #15
    Pudge

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    The cover needs to be either rolled up to the front and secured or rolled out flat and secured. No in between as far as driving with it on.
    I have not had issues with mine in the winter and we get a lot of snow and it gets cold here in CT. My guess is the one in the video has some ice somewhere on the track.
     
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  16. Oct 12, 2017 at 8:52 AM
    #16
    Ely010606

    Ely010606 New Member

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    That is good news, i was kinda of leary when i saw the video. I will be ordering one shortly. Thanks Pudge.
     
  17. Oct 12, 2017 at 8:56 AM
    #17
    Jaywhy

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    I may have gotten all your hardware:notsure:. I ordered a cover right around the same time and got two full sets of brackets, bolts, weather stripping, etc. Was wondering why I had so many left over parts after install.

    The kits came with 2 types of weather stripping, and the instructions state to use the thicker stuff if you don't have a drop in bed liner, the thin stuff if you do. I'm away from home until tomorrow morning, so I can't measure exactly, but if I had to guess, the thicker weather strip was probably 3/8". Standard stuff you'd get from any big box home improvement store.

    Good luck with your install.
     
  18. Oct 12, 2017 at 9:17 AM
    #18
    Patriot

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    Good to hear, it appears to be a nice cover.:thumbsup:
     
  19. Oct 12, 2017 at 11:42 AM
    #19
    duece292

    duece292 Die Hard Steelers Fan

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    I deal with BAK weekly and have never had an X2 come in 2 boxes. The rails and cover come packaged in one box (wish I'd have seen this sooner as I installed one this morning and could've taken a pic) along with the hardware kit in a red plastic bag. I would touch base with BAK on this one to get a hardware kit and also to have them run the serial number just to make sure that the cover you have wasn't a warrantied cover. The folks at BAK are easy to deal with and I'm sure theyd get you taken care of.
     
  20. Oct 12, 2017 at 11:48 AM
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    TruckinIt

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    I bought one with missing parts as well I got some rubber foam from Home Depot it’s ⅜” wide by 5/16” thick. I also got the neoprene washers, lock washers, and hand tightening wing nuts with bolts for it as well.
     
  21. Oct 12, 2017 at 11:50 AM
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    TruckinIt

    TruckinIt I STAND FOR OUR FLAG!!

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    9AF57CD0-E5CC-44CD-9BED-089FD2B6A4A8.jpg

    If you get this you should be able to install at least while you wait for your straps and rubber window guards.
     
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  22. Oct 12, 2017 at 11:54 AM
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    duece292

    duece292 Die Hard Steelers Fan

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    Just for reference this is the two weather seals from BAK. The thicker of the two is 3/8".20171012_131407.jpg
     
  23. Oct 12, 2017 at 12:34 PM
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    TruckinIt

    TruckinIt I STAND FOR OUR FLAG!!

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    I didn’t get seals with mine but what I showed worked perfectly on my truck. I put two down(side by side) so your thicker one should be perfect. Did you get directions yet?
     
  24. Oct 12, 2017 at 1:16 PM
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    soarvet

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    WOW, I just ordered a revolver this week, supposed to be here Saturday. Hope all the pieces are in the box. I ordered it directly from BAK. Good luck getting everything that was supposed to be in the box.
     
  25. Oct 12, 2017 at 1:28 PM
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    TruckinIt

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  26. Oct 12, 2017 at 4:51 PM
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    89vision

    89vision [OP] New Member

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    Thanks everybody! I talked to BAK today, they say they will overnight the pieces I need. Hoping they got them out today, so I can install tomorrow.
     
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  27. Oct 12, 2017 at 4:53 PM
    #27
    89vision

    89vision [OP] New Member

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    $785 shipped
     
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  28. Oct 12, 2017 at 5:10 PM
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    TruckinIt

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    That’s a frickin good deal for the X2!
     
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  29. Oct 13, 2017 at 12:59 PM
    #29
    delta6b

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    I did the same thing with the chat but with auto accesories garage n got the MX4 for $849 but that’s with the extra hardware since I have the factory rails! Installed it by myself, took about three hrs but I was taking my time n watched a YouTube video on installing it!
     
  30. Oct 13, 2017 at 4:55 PM
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    Ely010606

    Ely010606 New Member

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    Wow, that is really a good deal. I just ordered mine yesterday, I can't wait for it.
     
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