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Lexus Modesto did well.. learned my lesson

Discussion in 'Other Toyota Vehicles' started by Tierhog, Jul 3, 2018.

  1. Jul 3, 2018 at 5:26 PM
    #1
    Tierhog

    Tierhog [OP] SIG-AHOLIC

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    Wife has a Lexus is350. Went to one of those rapid oil change places. Discovered a leak about a month later. Brought Lexus in for suspected oil pan or valve cover gasket leak (55k). Tech finds oil drain plug hand tightened, with aftermarket/inferior washer.

    They were going to hit me for 165$ but scaled it back to 85$ and fixed the issue, topped off fluids, washed it, and vacuumed inside.

    Learned my lesson on both the Lexus and Tundra.

    6B748FB2-5A1A-47E6-8A3C-A02E95884D37.jpg
     
    Black Wolf and 831Tun like this.
  2. Jul 3, 2018 at 7:11 PM
    #2
    landphil

    landphil I can’t be serious.

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    And have you taken that invoice to the lube monkeys for reimbursement?

    They should be happy they aren’t buying an engine.
     
    Sunnier, Tierhog [OP] and ColoradoTJ like this.
  3. Jul 3, 2018 at 7:14 PM
    #3
    ColoradoTJ

    ColoradoTJ So there I was.... Staff Member

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    That’s exactly what I would do.

    I will be doing my own oil changes until I can no longer perform the task.
     
    aperezsh and Watt maker like this.
  4. Jul 3, 2018 at 7:17 PM
    #4
    Trooper2

    Trooper2 Premium Lone Star Member / SSEM #13

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    Houston, TX (Suburban South)
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    2007 Tundra 5.7 L Double Cab TRD 2WD
    TSS 20's with Hankook Dynapro ATs, N Fab 3 Hoop Nerf Bars, TRD Wheel Locks, Pioneer AVIC-8100NEX, Masters Tailgate Replacement Latch with Camera, 1" Maxtrac Shackles, LED Interiors/Brake/Reverse/Cargo/Fog Bulbs, Fumoto Drain Valve, Toyota Aluminium Oil Filter Housing, TRD Shift Knob, Courtesy Door Projector LEDs with Toyota Emblem, Console Tray and Lower Divider.
    This^^^^^
     
  5. Jul 3, 2018 at 7:18 PM
    #5
    landphil

    landphil I can’t be serious.

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    You and me both. The tundra is now due for at the conclusion of my road trip, the car is due soon, but somehow this gimped guy is gonna do them with one paw. Nobody tell my wife, OK?
     
    ColoradoTJ likes this.
  6. Jul 3, 2018 at 7:25 PM
    #6
    Tacogrande

    Tacogrande New Member

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    How are your fingers doing?
     
  7. Jul 3, 2018 at 7:25 PM
    #7
    ColoradoTJ

    ColoradoTJ So there I was.... Staff Member

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    :eek2:

    I’m sure I can only skim the tip of what you went through. How is the finger?
     
  8. Jul 3, 2018 at 7:41 PM
    #8
    landphil

    landphil I can’t be serious.

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    I’ll update my other thread on my fingers.
     
  9. Jul 3, 2018 at 8:35 PM
    #9
    Tierhog

    Tierhog [OP] SIG-AHOLIC

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    I seriously considered going over there and raising some hell but the problem is they can retort:

    1. New management/ownership
    2. We tightened it. Another mechanic must have been under your car
    3. That mechanic/tech is no longer with the company
    4. We follow minimum standards for x

    That leaves me with, “ You guys are sloppy and I’m never going back.”

    Ok. Not much gained from that exchange.

    Kinda my dilemma
     
  10. Jul 3, 2018 at 9:34 PM
    #10
    landphil

    landphil I can’t be serious.

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    All very possible, I get it.

    Also possible:

    “Thank you for bringing this to our attention. We’ll get to the bottom of this so it doesn’t happen again, and here’s a refund for your expenses. And my sincere appologies.”

    The manager can’t address an issue he/she doesn’t know exists. There is only one way to find out.
     
    Sunnier and Trooper2 like this.
  11. Jul 3, 2018 at 9:46 PM
    #11
    Tierhog

    Tierhog [OP] SIG-AHOLIC

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    Mostly stock/TRD accessories/Morimoto XBs
    That’s true. I’d expect that kind of respected and honest behavior up there. Down here in crazy California, the best you’d get was the thanks for advising them.
    I hear ya.. it can’t hurt but this whole economy and legal system is a “catch me if you can” or pursue if you think it’s worth it mentality.
    My home town, the owner would have met with me, corrected the mistake with a new oil change, and our families would have met for pizza.

    Those days are long gone in the US.
     
    zcarpenter92 and landphil like this.
  12. Jul 3, 2018 at 9:59 PM
    #12
    landphil

    landphil I can’t be serious.

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    I wouldn’t expect it here either, to be honest. Probably wouldn’t stop me from trying, but sometimes there just ain’t enough time in the day either.
     
  13. Jul 4, 2018 at 7:43 AM
    #13
    Trooper2

    Trooper2 Premium Lone Star Member / SSEM #13

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    2007 Tundra 5.7 L Double Cab TRD 2WD
    TSS 20's with Hankook Dynapro ATs, N Fab 3 Hoop Nerf Bars, TRD Wheel Locks, Pioneer AVIC-8100NEX, Masters Tailgate Replacement Latch with Camera, 1" Maxtrac Shackles, LED Interiors/Brake/Reverse/Cargo/Fog Bulbs, Fumoto Drain Valve, Toyota Aluminium Oil Filter Housing, TRD Shift Knob, Courtesy Door Projector LEDs with Toyota Emblem, Console Tray and Lower Divider.
    I would bring it up to the shop, politely. Give them a chance to apologize and rectify. As stated, they cannot address things unknown.

    -If no luck I would politely write their corporate office and tell them of your experience.

    -If rectified write the corporate office and let them know.
     

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