Keeping getting locked out of my 2024 Tundra.

I’ll post the results for sure and I’m also ready to help anyone along the way that wants it. I’ve already been through many of the road blocks and BS that folks are going to face that currently have the issue. It will be a much easier road if folks band together.

1. Take as many videos as you can in as many locations and scenarios as possible (make notes of dates and times).
2. Take the truck in the first time it malfunctions (they will say that can’t reproduce it). Keep the receipt (make sure when you drop it off it states the exact issue and that it’s random).
3. Call Toyota National customer service and report the issue and tell them you want to start a case and get a case #
4. Take the truck in a total of 3 times after each incident. Don’t let them take it in back without writing it up.
5. After the 3rd time fill out the official “manufacturing defect form” and send it as directed (registered mail or Express mail to Toyotas Motor Company in Plano Texas.
6. Toyota will now have one attempt to fix the issue for good. They will send an outside Tech to your local dealership.

Time is your enemy, take the truck in immediately each time it happens.

If folks don’t report the issue to the customer service center and get a case number the issue will not get fixed.

Lots of other roadblocks they (dealer) will throw at you along the way.

 

Here's a possible scenario. I've seen this exact thing years ago working on Nissans. First of all, if only the drivers door is locked but other 3 are not. That tells you that it was definitely not an electrical command to lock doors rather drivers door was mechanically locked. Any electrical or RF lock signal would lock all doors. What happens on some Nissan models was design of inside door release handle and proximity of the lock/unlock lever. Some owners, just the way they open door from inside and release the handle they inadvertently palm the lock lever locking it. What we would do to prove or demonstrate to owner was to pop off door panel and temporarily disconnect inside lock/unlock lever linkage and let owner try for few days just to prove or confirm issue. Often times they would come back stating issue fixed and often elect to just leave unhooked.

I tried it on my personal Tundra just now. To me it felt awkward, but I could see how if you pull handle and release it brushing along lock lever. (It seemed easier to inadvertently lock the old Nissans)

 

Thanks and that was a great write up but thats not it in this case.

I have many videos showing getting in and out of the truck with extra care not to touch anything. As stated in earlier post my issue was duplicated twice at the dealership by Toyota personnel. Toyota is able to see a code when its hooked to computer that says Driver door “Interference” and they can see the exact times the driver door was locked and multiple attempts trying to open it.

 

Still it is more of a mechanical issue with latch or linkage misadjustment. Faulty latch inside door perhaps?

 

Where do we get the "manufacturing defect form"?

 

https://www.myfloridalegal.com/files/pdf/page/very 83DF546E76248EBD85256CC9005CBCD0/MotorVehicleDefectNotificationform.pdf

The info will be in your lemon law package provided by the dealer and most likely on your states website.

The process I’’m describing iand going through is NOT lemon lawing the vehicle BUT it is part of what must be done if a person decides they want to do it. This puts Toyota on notice the vehicle must be fixed and puts them under a time restraint to do it. This makes it much harder on the dealers that don’t really want to help you because an issue like this that is random is a pain the ass for them. They are going to say its not repeatable for us, its electrical interference, you have something in the truck or your person thats doing it, you hit the door lock, its UFO’s, a plane flew over. Videos, videos, videos are your friend. As much as they want to say videos don’t work, they do. Linking cases together, communicating, TALKING with others that are having the same issue is how it will get notice and addressed.

Luckily my dealer has taken an interest in the issue and given advice along the way.

 

As far as the mechanical issue, we’ll see what happens Jan 3rd.

I will say the door has been taken apart twice with the door actuator being replaced early on. They (Toyota) at multiple levels are looking VERY hard at electrical and radio wave interference. Some folks have the passenger front door that is also involved on a random basis.

 

Anything is possible, looking at ProDemand wiring schematics it's apparent that Toyota has adopted a much higher level of data communications using CAN or LIN networks between various control modules as well as components on current gen Tundras

 

Has anyone here had anymore trips to the dealer or conversations with Toyota on this issue? Jan 3rd is “D day” for mine with Toyota tech being sent in. I’m trying to have all info possible from others with similar issue to help resolve the problem for everyone.

 

My truck has been at the dealership for 3 days now, still trying to figure it out. More new Tundra owners are coming forward with the same issue. If you’re having it, report it. Don’t get turned away by your dealer saying they have not heard of it and can’t reproduce it. It’s happening.

 

https://youtu.be/fWNALHdXnnA?si=0VI6V8_JV06naypI

I picked my truck up yesterday afternoon after 3 1/2 days at dealer with outside Toyota Field tech. The bottom line is all the computer diagnosis and taking the door panels off and checking wiring, etc no defective parts were found and other than the door actuator that was replaced on the first visit they will not replace any more parts until they break. Toyota acknowledges there is an issue but do not know what it is.

This video is from this morning and has a new twist at the end.

Anyone having similar issues take your truck in to document repair attempt and get a case # from Toyota National customer service.

I will be back the dealer tomorrow with the new video with the twist at the end.

 

I hate to say it but it's very likely owners are locking fhe door by accident as they exit. I had a 2022 Nissan Frontier and it was constantly locking me out. I would take the fob out of my pocket and it would not unlock. Sometimes the door would only open partially. All the other doors remained unlocked. I was sure that the truck was the problem. I made a few videos showing the issue and one video of me getting out of the truck showed that I was actually hitting the lock level with the back of my hand. If I moved the inside lock lever to a middle half way point I couldn't get into the truck from the outside. I adjusted the way I was opening the door and I had no issues. A clue to me it was a me issue was that my wife never locked herself out. My bigger hands with sausage fingers were causing the issue.

https://youtu.be/lZ5Mqq4unDw?feature=shared

Here is one where you can see the fob is able to open the door. If you watch the inside door lock latch you can see that it's in the lock position when I exit.

https://youtu.be/NJbUyLlmLys?feature=shared

 

This is a Tundra forum not Nissan. I’m sure that was the issue with your Nissan. The operator error theory is not valid in this case. i will be sure to pass your info along to the my dealership and the Toyota field tech engineer that have acknowledged the issue and have also repeated it, that is a CLUE to me. I have dozens of videos only posting a few, some video where the key fob will NOT unlock the drivers door even though all the other doors are unlocked.

This thread is about getting folks with similar Tundra locking issues together so Toyota can get more info and address it.

Did you watch the Ops thread with the very first post??? Please let us hear your opinion and assumptions on that.

 

I also believed that there was no way I was locking myself out. It doesn't matter if it's a Nissan or a Toyota. It's the placement of the locking latch in close proximity to the opening handle. As you pull on the handle to open the door the back of your hand pushes on locking latch and you push the door open with the same hand which also moves the latch.

Ask yourself if anyone in your family who uses the truck locks themselves out? Try making a habit of using your right hand to open the inside handle as you leave and push the door open with the left. Do this for a week to see if the truck locks you out.

Yes I did watch the video the OP posted. You can duplicate that exact scenario by moving the inside lock latch to the closed position, exit the truck and close the door.

 

You don’t seem to be reading the entire posts.

Yes they do including the toyota techs.

Still waiting for your opinion on the ops original video post.

 

I answered your question and I've read the entire posts. You have to eliminate you as the potential problem.

BTW, I'm a Toyota tech.

 

Still waiting for you to watch OP video and give your opinion.

You are not reading because I have already stated it does happen for others including toyota techs.

Once again it has happened at dealership with Toyota techs. You might be a “tech” but I’m confident you are not an outside Toyota field rep engineer.

The operator error, environmental, etc possible scenarios have all already been researched and debunked. Honestly, techs with the attitude that something is “not” possible is why issues like this are difficult to get identified and taken car of.

Again, this post is to bring folks with similar issues together which will help National Toyota. This has actually been a request from outside Toyota rep they want the information and complaints nationwide reported to the dear AND the national toyota customer service number (1-800-331-4331) getting a case number but folks are being shut down and the info is not moving up the chain from techs that blow it off.

Luckily, I have a great dealership, service manager, shop foreman and a field rep that are really taking an interest to get it fixed.

 

probably not going to get a lot more response here because of the way you treat people that are just making suggestions. Just my 2 cents. Hope you get it sorted soon.

 

Again, I answered your question about the OP's video. It's obvious you're not open to suggestions. Don't underestimate the power of self reflection.

Anyhow I'm done, good luck to you.

 

Thank you.

 

For the doubters. It’s not possible to accidentally lock the drivers door with the truck running.
https://youtu.be/K2CXrhzN8dU

 

When the locking scenario happens and you are near the truck like at the gas station, do you hear the door locking when you are standing there? Just curious to know if it's the electric actuator doing this or something else. Thankfully still have not had this happen on my truck.

 

That’s a good question. I’ve been cognizant trying to listen for it but I cant say for sure.The entire issue is extremely odd and frustrating how random it is. I can park with keys in or out (not running) at home and go back to truck and open drivers door get something out and go back a couple hours later and the drivers door is locked. It locks in so many different scenarios and all the obvious things have been ruled out. They (dealer) with the direction of Toyota engineer are still going through a process of figuring it out. They have taken lots of pictures of the complete wiring system, etc, I hope to have something figured out soon. I’m supposed to get a call tomorrow from Toyota HQ.

 

What actually tells the system that the door is currently in the locked or unlocked position?

 

No idea but I’d guess one of the MANY computers in this truck.

 

Locking issues continue, resolution coming soon.
https://youtu.be/W2irE-UUo7I

Report similar issues, get repair attempts documented, take many videos and get case number from Toyota National customer service.

 

I have not had this issue. But find this very interesting. I am anxiously waiting to see what you find out solves the issue. Wishing you luck.

 

I will definitely post updates and the final outcome. You would be surprised how many people have the same issue that I’ve made contact with.

 

@Ruggybuggy
I have been trying to pay more attention to this scenario. I have been looking at the lock before exiting the vehicle for the past few days. I have noticed twice that it was locked before I exited (after opening the door). This definitely means that I am locking the truck with the palm of my hand when exiting. My issue with your theory is that I have been locked out of the truck multiple times while it is running. If you hit the locking latch with the palm of your hand with the truck running, it immediately unlocks as posted in the video above by TFRK9TUNDRA. I will play around with this more tomorrow with the truck running.

 

How many?