1. Welcome to Tundras.com!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tundra discussion topics
    • Transfer over your build thread from a different forum to this one
    • Communicate privately with other Tundra owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

Icon is trash!

Discussion in 'ICON Vehicle Dynamics' started by Redman333, Feb 3, 2022.

  1. Feb 4, 2022 at 11:32 AM
    #121
    Redman333

    Redman333 [OP] New Member

    Joined:
    Aug 11, 2019
    Member:
    #34480
    Messages:
    104
    Gender:
    Male
    First Name:
    Jared
    Vehicle:
    Tundra
    Yes
    So what should the response be.
     
  2. Feb 4, 2022 at 11:42 AM
    #122
    shawn474

    shawn474 New Member

    Joined:
    Jul 23, 2019
    Member:
    #33569
    Messages:
    1,299
    Gender:
    Male
    MoCo, Maryland
    Vehicle:
    2019 Cement Tundra crew max TRD Off Road
    Life is an exercise in patience and understanding…sometimes I do good and other days I don’t. I hope that more times than not I give people the benefit of the doubt and hope the same when I screw up. If you learned a lesson about how to better deal with a similar situation in the future it may be well worth the experience. If not, that’s too bad. And the same goes for the company. (Full disclosure - I realize this is much easier said than done when it is not happening to you.)
     
  3. Feb 4, 2022 at 11:43 AM
    #123
    PlatinumPro

    PlatinumPro New Member

    Joined:
    Oct 18, 2015
    Member:
    #1980
    Messages:
    521
    Gender:
    Male
    Vehicle:
    2015 PlatinumPro Crewmax
    Bilstein 6112+5100s, Rigid Lighting, Fuel 20x9 Bronze Blitz
    LOL. you're obviously too young and dumb to pick up what the rest of us are putting down. no worries little fella, you'll learn your lesson the hard way eventually.
     
    shannon likes this.
  4. Feb 4, 2022 at 1:24 PM
    #124
    Redman333

    Redman333 [OP] New Member

    Joined:
    Aug 11, 2019
    Member:
    #34480
    Messages:
    104
    Gender:
    Male
    First Name:
    Jared
    Vehicle:
    Tundra
    Yes
    There’s only a few of you that are saying I was wrong, obviously the most vocal also. Which is fine. Speak your piece. I’m listening. I don’t agree with you and think those that think I am wrong just have no back bone and are willing to let companies crap all over them and then will praise them on top of that. If that’s how you want things go for it. I’m not here to judge you on how you spend your money or convince you one way or another. This is just me voicing my opinion on a company and if those that read this want to buy from them then go for it. I’m not going to say you are dumb for doing so but you would be informed and made an educated decision. If someone reads this and decides not to do business with them then they did the same but was informed.

    if you read through this thread there are several people that said this is very normal behavior for Icon and plenty of other threads about this company doing exactly what I said they did.

    but hey I’m young and dumb so what do I know. I tell you what when I grow up and learn my lesson I’ll come back and praise you for your infinite wisdom. That sound good. Actually I’ll start now as a good faith payment. Genius oh genius. I really wish I was as old and wise as you.

    I feel better already.thanks bud.
     
  5. Feb 4, 2022 at 1:27 PM
    #125
    Terndrerrr

    Terndrerrr it's good to get lost once in a while

    Joined:
    Jul 8, 2019
    Member:
    #32965
    Messages:
    2,868
    Gender:
    Male
    Music City
    Vehicle:
    ‘21 AG CM OR
    TRD Fox, CB +2, RCI, 285/75 DTs
    Being told something twice that is at least incomplete if not untrue, hearing nothing back, and then reaching out again to find out nothing has happened that Icon said would happen would frustrate me, too. I agree that getting upset doesn’t help, but sitting there being ignored very patiently and quietly doesn’t help, either.

    Also, if you run a business, and you let an angry customer (who you’ve apparently ignored twice) to influence how you hold up your end of the deal, remind me to avoid your business. After hearing the OP’s story and several people chiming in on how it seems par for the course with Icon, I’ll remember to avoid theirs.
     
    14burrito and cctxquicksand like this.
  6. Feb 4, 2022 at 1:33 PM
    #126
    Redman333

    Redman333 [OP] New Member

    Joined:
    Aug 11, 2019
    Member:
    #34480
    Messages:
    104
    Gender:
    Male
    First Name:
    Jared
    Vehicle:
    Tundra
    Yes
    I have tons of patience for things that are outside a companies control. I have a good amount of patience for things that are inside the companies control. I have very little patients for lack of self control of employees of companies especially as they become higher management. I have zero patients for companies when they show no concern or care for their customers in whatever the situation is.

    to put that in perspective. If a company screws up more times then I can count on my hands and feet but they show a general concern and try to resolve things I will almost always give them infinite chances to make things right. It’s when the company tells me I have no choice and I’m screwed and just suck it up that’s when the sh1t hits the fan and posts like this are made.

    This shows a lack of caring about your customer which is who pays their bills and I don’t put up with it at all.
     
  7. Feb 4, 2022 at 1:35 PM
    #127
    Ellis_McPickle

    Ellis_McPickle New Member

    Joined:
    Jun 16, 2020
    Member:
    #48017
    Messages:
    1,116
    Gender:
    Male
    College Station, TX
    Vehicle:
    2020 Smoked Mesquite Platinum 4x4
    Well if you think Icon handled it poorly, be sure to avoid SCS too. Huge thread over on IH8MUD about SCS customer service royally screwing a guy over.
     
  8. Feb 4, 2022 at 1:39 PM
    #128
    Redman333

    Redman333 [OP] New Member

    Joined:
    Aug 11, 2019
    Member:
    #34480
    Messages:
    104
    Gender:
    Male
    First Name:
    Jared
    Vehicle:
    Tundra
    Yes
    Free? Oh you mean the wheel I already paid for. Yeah gotcha. Free wheel is what I was demanding. Exactly what I was doing.
     
    Abos likes this.
  9. Feb 4, 2022 at 1:39 PM
    #129
    Redman333

    Redman333 [OP] New Member

    Joined:
    Aug 11, 2019
    Member:
    #34480
    Messages:
    104
    Gender:
    Male
    First Name:
    Jared
    Vehicle:
    Tundra
    Yes
    What’s SCS, don’t think I’m familiar with them.
     
  10. Feb 4, 2022 at 1:47 PM
    #130
    bmw345

    bmw345 New Member

    Joined:
    Jan 24, 2022
    Member:
    #73610
    Messages:
    100
    Gender:
    Male
    Stock 2018 Platinum
    Sounds like ICON customer service is similar to dealing with Cox Communications when my bundle expires and my bill mysteriously doubles all of a sudden.
     
    14burrito and Ellis_McPickle like this.
  11. Feb 4, 2022 at 1:51 PM
    #131
    Kanobi13

    Kanobi13 New Member

    Joined:
    Mar 27, 2018
    Member:
    #13944
    Messages:
    1,259
    Gender:
    Male
    What does that have to do with icon?
     
  12. Feb 4, 2022 at 1:59 PM
    #132
    Terndrerrr

    Terndrerrr it's good to get lost once in a while

    Joined:
    Jul 8, 2019
    Member:
    #32965
    Messages:
    2,868
    Gender:
    Male
    Music City
    Vehicle:
    ‘21 AG CM OR
    TRD Fox, CB +2, RCI, 285/75 DTs
    If you read the thread, you’ll see how the guy was royally screwed over by Icon as well as SCS.

    All of a sudden, I’m not really interested in those F5s if they ever actually come out…
     
    TRDFerguson and FlyingWolfe like this.
  13. Feb 4, 2022 at 2:03 PM
    #133
    Kanobi13

    Kanobi13 New Member

    Joined:
    Mar 27, 2018
    Member:
    #13944
    Messages:
    1,259
    Gender:
    Male
    Why would i do that i have not had nothing but great customer service from both companies sounds like to me people just want to complain.
     
  14. Feb 4, 2022 at 2:10 PM
    #134
    Redman333

    Redman333 [OP] New Member

    Joined:
    Aug 11, 2019
    Member:
    #34480
    Messages:
    104
    Gender:
    Male
    First Name:
    Jared
    Vehicle:
    Tundra
    Yes
    Have you thought though that maybe the people complaining is the reason you had good customer service. Because internally they had a meeting and said we need to do better. Then the next time you call you get great service.
     
  15. Feb 4, 2022 at 2:25 PM
    #135
    Kanobi13

    Kanobi13 New Member

    Joined:
    Mar 27, 2018
    Member:
    #13944
    Messages:
    1,259
    Gender:
    Male
    Nope had both for years so doubt it..
     
    PlatinumPro likes this.
  16. Feb 4, 2022 at 2:25 PM
    #136
    shawn474

    shawn474 New Member

    Joined:
    Jul 23, 2019
    Member:
    #33569
    Messages:
    1,299
    Gender:
    Male
    MoCo, Maryland
    Vehicle:
    2019 Cement Tundra crew max TRD Off Road
    I have actually never thought that……I believe that most companies have good and bad days. Maybe they looked back on how it went down and talked about how they could have handled a situation better. But it wasn’t because someone called and went scorched earth on an employee. Maybe it was because they took some time to decompress, think about a situation and address it with each other. You don’t have to get angry and hostile to get a response
     
    PlatinumPro likes this.
  17. Feb 4, 2022 at 2:36 PM
    #137
    Redman333

    Redman333 [OP] New Member

    Joined:
    Aug 11, 2019
    Member:
    #34480
    Messages:
    104
    Gender:
    Male
    First Name:
    Jared
    Vehicle:
    Tundra
    Yes
    You could be completely right. No idea. Just throwing out an option.
     
  18. Feb 4, 2022 at 2:38 PM
    #138
    Redman333

    Redman333 [OP] New Member

    Joined:
    Aug 11, 2019
    Member:
    #34480
    Messages:
    104
    Gender:
    Male
    First Name:
    Jared
    Vehicle:
    Tundra
    Yes
    I pretty much knew this was going to be your answer.
     
  19. Feb 4, 2022 at 3:45 PM
    #139
    JLS in WA

    JLS in WA New Member

    Joined:
    Jan 1, 2020
    Member:
    #40610
    Messages:
    1,088
    Gender:
    Male
    Somewhere in the basalt rocks with my dog
    Vehicle:
    2008 White DC Limited 4x4
    Drahthaar Transport Unit
    I don’t think I would have even noticed.
     
    Hbjeff, Terndrerrr and Black Wolf like this.
  20. Feb 4, 2022 at 3:47 PM
    #140
    Black Wolf

    Black Wolf INCOGNITO undercover toyomafia

    Joined:
    Apr 20, 2014
    Member:
    #378
    Messages:
    37,251
    First Name:
    Matt
    Aurora CO
    Vehicle:
    2022 Nissan Frontier SV 4X4
    None
    This^^^^^
     
  21. Feb 4, 2022 at 8:22 PM
    #141
    Terndrerrr

    Terndrerrr it's good to get lost once in a while

    Joined:
    Jul 8, 2019
    Member:
    #32965
    Messages:
    2,868
    Gender:
    Male
    Music City
    Vehicle:
    ‘21 AG CM OR
    TRD Fox, CB +2, RCI, 285/75 DTs
    You asked what it had to do with Icon, so I told you.

    And if you’d read the article, you’d see that Vin from SCS told the guy the wheels he was interested in fit his LC100 nicely. Dude mounts them, and it turns out they don’t fit. He emails back and asks why he was told they would fit nicely. Vin says he should have test fit them first, in spite of their prior exchange.

    Maybe I too am a young unreasonable person :rolleyes:, but needing to grind 2mm off for the wheels to fit on the front hubs, which makes it so the center caps no longer fit ≠ “work on your LC 100 nicely.” Entire email trail is there. It’s pretty damning.

    Same guy (awful luck, right?) washes his hands of SCS and orders 5 Icon wheels. One is incorrectly machined so that it doesn’t fit the front hub on his LC. They won’t swap it out even though it’s literally a factory defect because he had it mounted.

    I don’t know about you, but when I order a set of wheels because the company’s website or an owner/representative literally told me they fit, I’m going to take them at their word. I’m not going to test fit each wheel to every hub on my truck thinking that they don’t know what they’re talking about. And I 100% think both companies should have taken care of the guy.
    Fair point. Mine would all probably look like that after the first day off pavement.
     
    JLS in WA and Ellis_McPickle like this.
  22. Feb 4, 2022 at 8:55 PM
    #142
    smokey0810

    smokey0810 New Member

    Joined:
    Jan 3, 2019
    Member:
    #23907
    Messages:
    476
    Gender:
    Male
    Vehicle:
    '03 Tundra SR5 AC 4WD
    As long as some homeless person got to keep there ass warm, that’s fine by me….lol….
    Actually, it’s supposedly sitting in a container ship somewhere off the coast of California.
     
    TILLY likes this.
  23. Feb 23, 2022 at 5:01 PM
    #143
    Redman333

    Redman333 [OP] New Member

    Joined:
    Aug 11, 2019
    Member:
    #34480
    Messages:
    104
    Gender:
    Male
    First Name:
    Jared
    Vehicle:
    Tundra
    Yes
    Well the saga continues. They received my wheel on the 15th and just never sent my new wheel out, can’t say why, it just never happened. Oh and they have plenty in stock(their words). This has got to be the worst experience I have had with a company in a very long time.
     
    Ellis_McPickle likes this.

Products Discussed in

To Top