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ICI - Innovative Creations Inc

Discussion in 'Vendor Reviews' started by xando, Feb 21, 2018.

  1. Feb 21, 2018 at 10:20 PM
    #1
    xando

    xando [OP] New Member

    Joined:
    Oct 15, 2016
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    #4882
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    Male
    Oregon
    Vehicle:
    Tundra TRD OFF ROAD 2015 crewmax/ silver metallic
    Did anyone buy recently a bumper from ICI?

    I did it (back in Nov-2017). During that time they were offering a $100 mail in rebate. This is less than 10% on a $1,500 purchase.

    Anyways, to get the mail in rebate, you needed to do 3 things:
    - fill up the rebate available in their website. (✅)
    - a copy of original invoice (✅)
    - the original UPC label (❌)

    The UPC label was not present when the package arrived. I looked everywhere.
    I though: it doesn’t matter. I still can prove that I purchased the product from ICI with my invoice, the bumper has a serial number that can be easily tracked back by ICI, I have a picture of the top of the crate which is stamped “ICI” all over it.

    I was wrong. They do not want to give my $100 rebate if I can not produce “the original” UPC label. This really makes me upset.
    It’s not really about the money, but because I feel that the company is taking advantage of me and other end users like me.
    If I had the UPC label, why I would not mail to them? And if they are afraid I’m lying, why not cross reference my invoice and the serial number of my product and the shipping label from ICI directly to my name and my home address?

    I contacted ICI 3 times and at the first time I requested to discussed the issue with the manager in charge. That turned out to be Natan, VP sales (they do not reveal his last name). He declines to do anything for me if I do not have the UPC label.
    I filled a complain with BBB. It is currently open.
    Guess what is the score rate of ICI at Better Business Bureau? —> D-

    If they do not respond the last letter BBB sent to them, they will go to F (lowest rankin possible)
    This post has 2 goals:
    1) find out if similar problem happened to anyone here
    2) for you to be aware before doing business with ICI (bumper manufacturer for trucks)

    2F615CE8-24BB-4A2E-A6C2-F3E740994B4C.jpg
     
    Last edited: Feb 22, 2018
  2. Feb 22, 2018 at 3:57 AM
    #2
    Cfincke

    Cfincke Mall Crawler but capable

    Joined:
    Jul 7, 2016
    Member:
    #3797
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    1,887
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    First Name:
    Chris
    San Antonio
    Vehicle:
    2014 Tundra 1794 CM 5.7 4x4 sunset bronze
    5.29s, Auburn LSD, 37x12.50R18, Icon coilovers and shocks, SPC UCA's, Tech 12 Volts sound system, Enve Grill
    I got lucky, the local dealer I bought my bumper from dropped the price for me during checkout $100 and said they would deal with the rebate so I did not have to. I had already agreed on the first price, so the additional $100 off was a bonus for me.
     
  3. Feb 22, 2018 at 8:28 AM
    #3
    xando

    xando [OP] New Member

    Joined:
    Oct 15, 2016
    Member:
    #4882
    Messages:
    203
    Gender:
    Male
    Oregon
    Vehicle:
    Tundra TRD OFF ROAD 2015 crewmax/ silver metallic
    Yes, that is much better since you did not have to deal with any of this.
    (I’m a bit jealous)
     
  4. Oct 29, 2018 at 8:57 PM
    #4
    FA141794

    FA141794 New Member

    Joined:
    Sep 15, 2018
    Member:
    #19425
    Messages:
    10
    Gender:
    Male
    First Name:
    Fred
    Vehicle:
    2014 silver 1794
    California legal K&n 34" ko2 Bora spacers bilsteins 6112 5160 hellwig sway bar wheeler bump stops go rhino rb20 gator aluminum bed cover bedrug Optima battery 27f camburg upper control arm RCI Steel skid plate powerstop kit
    What do you guys think of the product? I was looking into the rear bumper but I don't want it to look cheap I was going have my body shop paint it if it inhibits the rust
     
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