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Head unit randomly freezes up and resets

Discussion in 'Audio & Video' started by Randy1794, Dec 22, 2017.

  1. Dec 22, 2017 at 3:00 AM
    #1
    Randy1794

    Randy1794 [OP] New Member

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    Has anyone had issues with the stock head units freezing up and resetting itself? Mine randomly does both of these and it’s getting really annoying. It seems to happen more often when it a Bluetooth device is in operation such as phone calls or playing music through my phone. I initially thought it was my phone, but it has also occurred when my wife’s phone is paired up.
    Looking for some asvice, before I take it to a dealer or professional to look at.

    Thanks,
    Randy
     
  2. Dec 22, 2017 at 4:35 AM
    #2
    joem1cha3l

    joem1cha3l New Member

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    BOSS Suspension, DB Customz Grill, 35's, Spyder, Tint, Color matched corners
    Yes, my entune would randomly do this also. Did it a couple times over the last two months until I replaced it.
     
    SR5TRDTUNDRA likes this.
  3. Dec 22, 2017 at 4:44 AM
    #3
    gosolo

    gosolo “The .com stands for communist”, Dale Gribble

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    I thought this thread was going to be about recovering from a really bad hangover. Head unit froze up, need coffee to restart....
     
  4. Dec 22, 2017 at 4:51 AM
    #4
    Adam

    Adam New Member

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    Im trying to restart my head unit right now. Im off till the first of the year and had a lil too much christmas cheer last night.
     
  5. Dec 22, 2017 at 4:56 AM
    #5
    gosolo

    gosolo “The .com stands for communist”, Dale Gribble

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    Exzacly!
    I’m predicting a head unit freeze, 4 times over the next 4 days....



    At least if I’m sleeping under the pool table, it’s MY pool table!
     
    Last edited: Dec 22, 2017
    NewImprovedRon and T500 like this.
  6. Dec 22, 2017 at 6:41 AM
    #6
    TundraTss

    TundraTss New Member

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    Did you replace it with an OEM or aftermarket? Mine freezes up multiple times a day. I’m over it.
     
  7. Dec 22, 2017 at 6:41 AM
    #7
    joem1cha3l

    joem1cha3l New Member

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    Aftermarket Kenwood
     
  8. Dec 22, 2017 at 6:42 AM
    #8
    joem1cha3l

    joem1cha3l New Member

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  9. Dec 22, 2017 at 6:42 AM
    #9
    TundraTss

    TundraTss New Member

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    Toytec 3/1 Boss SPC UCAs JL Audio upgrade Dirty Deeds budget dumped 35s
    Good call.
    Looks clean.

    Nice song choice also.
     
    joem1cha3l likes this.
  10. Dec 22, 2017 at 6:43 AM
    #10
    T500

    T500 # The Dark Side

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    Kenwood :thumbsup:
     
  11. Dec 22, 2017 at 6:56 AM
    #11
    gm125800

    gm125800 New Member

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    None, yet...
    Join the club...
    Right there with you. I'm reluctant to go to the dealer and listen to the we cannot reproduce the issue quote. My gets so bad that the screen stays dark after backing out and placing it in Drive.
     
    Randy1794 [OP] likes this.
  12. Dec 22, 2017 at 7:39 AM
    #12
    ARamirez73

    ARamirez73 JUST A HOBO RIDIN' THEM RAILS TO ANYWHERE

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    Mine does that... freezes up and resets..happens once n a while.. hasn't done in about a month or so
     
  13. Dec 22, 2017 at 7:46 AM
    #13
    NewImprovedRon

    NewImprovedRon SouthBoundSteve Fan Club President

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    You may just need the dealership to install the latest software update. I'd try that first...
     
    mudslinger79 and Randy1794 [OP] like this.
  14. Dec 22, 2017 at 7:47 AM
    #14
    Randy1794

    Randy1794 [OP] New Member

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    Glad to know I am not the only one having issues
     
  15. Dec 22, 2017 at 7:49 AM
    #15
    ColoradoBoo

    ColoradoBoo New Member

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    Yep, I had that issue with my 2014 Tundra. Whenever driving on a trip that was longer than 20-minutes, the entire system would freeze and I wasn't able to change volume or do anything for about a minute or two then it would do an automatic reboot. (And do the same thing about 20 minutes later) A super big PITA.

    At the next oil change, I asked the Toyota tech and they said there was a TSB on the issue and the fix was for them to update the software...took about an hour and I haven't seen it do it since. (The fix was free...hopefully yours is too)
     
  16. Dec 22, 2017 at 1:22 PM
    #16
    easleycrawler

    easleycrawler TOYOTA ADDICT

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    Yep, just need the dealer to update it, problem solved. Had to have my 2014 done.
     
    Randy1794 [OP] likes this.
  17. Dec 28, 2017 at 6:03 PM
    #17
    Randy1794

    Randy1794 [OP] New Member

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    I took in to the dealer today, and was informed that it would cost me $85 for them to do a software update because my warranty does not cover software updates. The wanted to keep my truck for several hours to try and duplicate the problem, but I refused since it has only occurred twice in the last week and a half. I spoke with another Toyota dealership for a second opinion and the guy working there said the same thing, even saying he has the same issue with his Tacoma and it is phone update related. He basically said unless it is always happening, it is a waste of time and money, because the problem may return after my next phone update.
     
  18. Dec 28, 2017 at 6:09 PM
    #18
    gosolo

    gosolo “The .com stands for communist”, Dale Gribble

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    This is a very disappointing and discouraging response from Toyota. I think I would feel some anger if it occurred with my truck.
    Can you try a 3rd dealership?
     
  19. Dec 28, 2017 at 6:10 PM
    #19
    easleycrawler

    easleycrawler TOYOTA ADDICT

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    They did mine under warranty, but I was still under the 36k bumper to bumper.
     
  20. Dec 28, 2017 at 6:21 PM
    #20
    Randy1794

    Randy1794 [OP] New Member

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    Mine is under 36K, but out of the 3 year? I purchased an extended warranty through Toyota (yes I know, I am that guy, but it has saved me in the past). I need to take it back to the dealership (non-Toyota) that I purchased it from tomorrow for some work that I am having them take care of from the time of purchase. One of the things today is that my extended warranty is not showing up in Toyota system, so I need to get that straightened out ASAP.
     
  21. Dec 28, 2017 at 6:36 PM
    #21
    Triton19X2

    Triton19X2 New Member

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    Mine did it...took it to the dealer..they said it will cost about $100.00 and I said Nope, its under warranty...they fixed it under warranty
    BTW...That Kenwood does look nice
     
  22. Dec 28, 2017 at 6:38 PM
    #22
    Zeb8806

    Zeb8806 New Member

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    I’ve heard mixed thing s about the software update correcting it. I am dealing with the same issue, the frustrating part is it will go months between issues and there seems to be no rhyme or reason to it so verifying it’s corrected will be tough.
     
    PMAN1794 likes this.
  23. Jan 16, 2018 at 12:16 PM
    #23
    flipnlyd

    flipnlyd New Member

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    There is a Software Update that can be applies and the 2014 to 2016 are the same head units. Take a look here at this TSB. Maybe your Dealership will update it for free if you have documented the problem and under warranty if you have a good dealer. It is NOT a hard task. https://static.nhtsa.gov/odi/tsbs/2016/SB-10084339-5448.pdf
     
  24. Mar 27, 2018 at 4:36 PM
    #24
    JoeJob

    JoeJob New Member

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    Anyone having this issue on an '18? My truck is 1 month old and it just started doing it today. It's. crewmax limited with the entune premium w/nav. It stopped happening once I turned Bluetooth off on my iPhone 6. It happened again pretty much as soon as I turned Bluetooth back on. Happening when playing music on my iPod and also when on radio. Was happening every couple of minutes.
     
  25. Mar 27, 2018 at 7:47 PM
    #25
    Randy1794

    Randy1794 [OP] New Member

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    I had the software update done, using the TSB and some internal connections at the local dealership. Unfortunately it did not fix the problem, it appears to be more common when using bluetooth functions.
     
  26. Mar 27, 2018 at 7:54 PM
    #26
    lbcdan

    lbcdan New Member

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    Exact same issue, especially when streaming audio via bluetooth then having an incoming call. Happens every other day. Ill be going in for my 5k oil change so I will ask for the software update. I have a 2018 so I hope an update applies to me.
     
  27. Mar 27, 2018 at 8:01 PM
    #27
    nk1794

    nk1794 Always torque to spec

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    I never have this problem on my 2016. I used Bluetooth with Iphone7. I hope you can get it replaced under warranty.
     
  28. Mar 27, 2018 at 8:06 PM
    #28
    shopdogguy

    shopdogguy New Member

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    I don’t know if it is related, but I started having problems with my head unit after iOS 11 came out for the iPhones. I have been to the dealer and had the software update done, and it has not fixed the problem. My album art flashes every time i gain a bar of signal or lose a bar of signal during Bluetooth streaming also.
     
  29. Mar 27, 2018 at 9:33 PM
    #29
    GAknight

    GAknight New Member

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    You can certainly check if there's an Intune update from Toyota.
    I didn't see this mentioned, but one of the main contributors to this, if you're using Bluetooth for talk or music..... is your phone. Make sure your phone's software and music apps are all up to date.

    I had the same issues last summer. I have an iPhone. Turn's out there was some updates available for the phone. Made the updates, no problems since.

    'Certainly worth checking into.
     
  30. Mar 28, 2018 at 7:20 AM
    #30
    JoeJob

    JoeJob New Member

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    I gave my phone a hard reboot last night and the head unit worked for a short trip to the barber shop this morning. After my hair cut, I started a route in the nav and the entune crashed and rebooted. I disabled blutetooth and the head unit stayed on for the next 25 minutes. I enabled Bluetooth and the reboot happened within a minute. I hard-booted the phone again and everything worked for the rest of the 10 minute ride to my workplace. I was able to enter an address in the nav too. Interesting that a hard reboot at least temporarily resolves it.
     
    Last edited: Mar 28, 2018

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