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Head-unit Constantly Rebooting...

Discussion in 'Audio & Video' started by allenng, Jan 11, 2019.

  1. Jan 11, 2019 at 12:07 PM
    #1
    allenng

    allenng [OP] New Member

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    The head-unit in my 2018 constantly reboots when I make phone calls. I've seen threads on this topic in the past but rarely to resolution... It seems to be worse when I've got Google maps or Spotify working on my phone and communicating via Bluetooth. I have an iPhone X with latest iOS. System/Entune completely reboot and I lose all of my "soft" settings (e.g., orientation of the navigation, sound settings, etc.). It's quite frustrating and the dealer so far has had no solution. It has become so regular that I can re-create the crash on demand...

    If I had to guess, it really seems like the RAM is overloading on the head-unit itself. I know Toyota loves to blame iOS and such but that just doesn't seem acceptable in a $50k truck, especially when the competitors put our trucks to shame on the tech front. I've tried erasing and reinstalling, removing the Entune app on my phone, not syncing contacts, etc.--basically every recommended fix out there.

    I'm open to ideas. I'm sure I could push the dealer to replace the h/u under warranty but I doubt that really resolves the issue. Let me know what y'all think. Thanks!
     
  2. Jan 11, 2019 at 12:19 PM
    #2
    Sas

    Sas Humor is everywhere

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    Lost track after #1.
    Stop buying Crapple products.

    ... j/k. ... not really. But I saw a thread a while back where people were updating the Entune software to get them to play nicely together.
     
  3. Jan 11, 2019 at 12:20 PM
    #3
    allenng

    allenng [OP] New Member

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    My law firm provides the phone--Android isn't secure enough--so that's not gonna change. I've updated to latest Entune to no avail.
     
  4. Jan 20, 2019 at 6:25 AM
    #4
    RW-3

    RW-3 May the Mods be with you

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    I never had this issue until the day I got an Apple Watch. Now I have it constantly. My watch broke and I had to send it to Apple. The week I didn’t have my watch I had no issues. I’m convinced it’s something with the watch paired to the phone and the car paired to the phone too. Do you have an Apple Watch paired with your phone?
     
  5. Jan 20, 2019 at 6:45 AM
    #5
    wigsplitter

    wigsplitter New Member

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    I have a apple watch and iphone x and my head unit never reboots and never has. Have you tried seeing if your head unit needs a software update or just taking it to dealer?
     
  6. Jan 20, 2019 at 7:51 AM
    #6
    RW-3

    RW-3 May the Mods be with you

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    All software is up to date on mine. It doesn’t reboot every time I get a call but it does only do it when I have my Apple Watch on. Was just st the dealer and totally forgot to ask them about this. Need to set a reminder to ask them next time I’m there. I have the 1gen Apple Watch. Not sure if that matters or not. It also only reboots when I make a call out. All incoming calls work fine.
     
  7. Jan 21, 2019 at 7:57 AM
    #7
    allenng

    allenng [OP] New Member

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    Yes, I do have an Apple Watch... I had the Series 2 and now the Series 4 and no difference there... To the folks saying talk to the dealer--I've done that a few times now (at least 3) and have not found much help there. Granted, I haven't really strong-armed the issue with them but I'm getting to that point. Rarely an issue with incoming calls. More of an issue when I make outgoing. Head unit will cut off and begin rebooting and the call with just transfer to my phone (which is usually in my pocket still). It gets really annoying when I'm cruising on the highway...
     
  8. Feb 25, 2019 at 7:39 PM
    #8
    NoMoTaco

    NoMoTaco New Member

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    Any news on this issue? Starting to experience this last 3 weeks

    Thanks
     
  9. Feb 25, 2019 at 7:48 PM
    #9
    mountainpete

    mountainpete The mountains are calling

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    I have a similar challenge with reboots but it's very specific: when I use steering wheel controls to activate Siri while listening to bluetooth audio. Usually it works the first time but the second it forces the headunit to reboot. If I activate Siri via the phone I never have the problem.

    No fix for me.
     
  10. Feb 25, 2019 at 7:51 PM
    #10
    tbrown

    tbrown 2017 CM Limited

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    Went through this over and over with mine. Had all the updates done to HU, dealer even tried replacing it twice. Nothing seemed to work, and then....BOOM! Found the solution! My kenwood HU has worked flawlessly so far
     
    TRDFerguson likes this.
  11. Feb 25, 2019 at 7:57 PM
    #11
    cmiller219

    cmiller219 New Member

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    This happens on my 18 Tundra and my fiancés 18 Highlander. It is 120% due to the Apple Watch.So for a week every other day we both would wear the watch. The days we had the watch on it would do the reboot crap the other days with no watch we had zero issues. I too can recreate the problem on demand. I have no clue why this happens maybe because its two devices trying to communicate at once. I just deal with it as Im not going to stop wearing my watch.
     
    RW-3, tbrown and NoMoTaco like this.
  12. Feb 25, 2019 at 7:59 PM
    #12
    NoMoTaco

    NoMoTaco New Member

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    Haha
     
  13. Feb 25, 2019 at 8:03 PM
    #13
    tbrown

    tbrown 2017 CM Limited

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    I was told same thing. When I put it (watch) on airplane mode the issue quit. Hopped in my wife’s 2019 highlander one day, made a call, HU reset. It’s never done it to her once
     
    cmiller219 likes this.
  14. Feb 25, 2019 at 8:07 PM
    #14
    NoMoTaco

    NoMoTaco New Member

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    Mine happens with just iPhone. No watch. Call to dealer: need it for 4 hours plus 4 for SRS(?) recall.

    Figure out stereo THEN after I know it’s fixed you can get your recall $$
     

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