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Extang Quality Issues - Solid Fold 2.0

Discussion in 'Vendor Reviews' started by TruckLife900, Nov 9, 2015.

  1. Nov 9, 2015 at 5:49 AM
    #1
    TruckLife900

    TruckLife900 [OP] All Eyez On Me

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    EXTANG SOLID FOLD 2.0

    I usually don't go bad mouthing companies or customer service. :argue:
    After 3 phone calls and 4 emails I am still waiting on Extang customer service to honor their warranty. IMO they should send me a new tonneau or repair this one. I noticed this within 30 days of ownership and contacted their customer service department. On one of the phone calls I felt like they were trying to blame me for damaging the tonneau and dismiss my concerns. I guess I can see that argument, but that's the wrong answer IMO.

    The tonneau panel started separating at the right side from just folding it - like it's designed to do, fold!?!. Once it started to separate it split completely apart. Either the channel is bent or was never straight?

    side view.jpg
     
    Last edited: Nov 9, 2015
  2. Nov 9, 2015 at 5:52 AM
    #2
    TruckLife900

    TruckLife900 [OP] All Eyez On Me

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    Split apart...

    upload_2015-11-9_8-52-6.jpg
     
  3. Nov 11, 2015 at 5:55 AM
    #3
    MT Madman

    MT Madman Seasoned Citizen

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    Not cool, good luck.
     
  4. Nov 11, 2015 at 8:38 PM
    #4
    MotoTundra

    MotoTundra Adrenaline Addict

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    Nothing worse than bad customer service.
     
  5. Nov 12, 2015 at 11:20 AM
    #5
    TruckLife900

    TruckLife900 [OP] All Eyez On Me

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    Update***** called yesterday and asked to speak to a manager. Explained my frustration:annoyed: about the lack of response. Sent a few more photos over last night and today they asked for my address/contact info. It's beginning to sound like they will send a replacement tonneau. :amen:
     
    MotoTundra and Sean266 like this.
  6. Dec 1, 2015 at 5:13 AM
    #6
    TruckLife900

    TruckLife900 [OP] All Eyez On Me

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    Received a new replacement - free of charge :woot:

    No issues with this one, I must have gotten a lemon. :notsure:
     
    MotoTundra likes this.
  7. Dec 1, 2015 at 5:49 AM
    #7
    MotoTundra

    MotoTundra Adrenaline Addict

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    It's nice when people/companies do the right thing. Sucks that you had to go through all the trouble, but I'm glad it worked out in the end.
     
    TruckLife900 likes this.
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