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Entune Unable to load phone contacts

Discussion in '3rd Gen Tundras (2014+)' started by Kylec82, Jan 15, 2016.

  1. Jan 15, 2016 at 7:49 AM
    #1
    Kylec82

    Kylec82 [OP] New Member

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    I am unable to get my phone contacts to load. It gets about 2/3 of them loaded the comes up with an error message saying there is a problem with one or more of my contacts. I called the tech line and they told me it's because my contacts have email address' in them. I have went through and cleaned up a bunch of my contacts, still doesn't work. Anyone else had this issue?
     
  2. Jan 15, 2016 at 9:23 AM
    #2
    Sean266

    Sean266 #ThinBlueLine Staff Member

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    Never heard of this one. iPhone or android?
     
  3. Jan 15, 2016 at 9:27 AM
    #3
    Kylec82

    Kylec82 [OP] New Member

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    Android, Samsung S5 to be exact. The weirdest part is when it tries to load contacts it shows number of contacts but the total it shows is more than I have on my phone, at least that I can find.
     
  4. Jan 15, 2016 at 9:37 AM
    #4
    Sean266

    Sean266 #ThinBlueLine Staff Member

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    Is it by chance syncing with other apps? Outlook contacts? FB contacts?
     
  5. Jan 15, 2016 at 10:04 AM
    #5
    Kylec82

    Kylec82 [OP] New Member

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    Bak Revoler X2 Tonneau, Weather Tech Floormats
    I have all those turned off except gmail contacts. Tried turning that off also, didn't help
     
  6. Jan 15, 2016 at 10:18 AM
    #6
    Sean266

    Sean266 #ThinBlueLine Staff Member

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    This sounds dumb, but since doing that have you completely disconnected the BT and then re-connected?
     
  7. Jan 15, 2016 at 10:20 AM
    #7
    Kylec82

    Kylec82 [OP] New Member

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    Bak Revoler X2 Tonneau, Weather Tech Floormats
    Yeah done that a couple times, i am about to do a reset on my phone, so i can manually enter contacts. I'm out of ideas
     
  8. Jan 15, 2016 at 10:24 AM
    #8
    Sean266

    Sean266 #ThinBlueLine Staff Member

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    Do a reset, and re-sync and see if that helps ...

    I don't have an Android so I'm just trying to think of everything.
     
  9. Jan 16, 2016 at 5:53 AM
    #9
    MT Madman

    MT Madman Seasoned Citizen

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    I've got the S5 and don't have that problem. Not sure if the email addresses are in there or not, guess I'll have to check oh I use the S5 contacts.
     
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