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Dealer woes

Discussion in '3rd Gen Tundras (2014+)' started by GNX6, Sep 17, 2016.

  1. Sep 17, 2016 at 8:20 PM
    #1
    GNX6

    GNX6 [OP] New Member

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    I took my Tundra in for the entune radio locking up and for the a/c not being cold as well as a few trim items. What a joke the advisor was. (I am a GM World Class tech with 22 years experience, I may not be a Toyota tech but I know cars). So I told them the A/C is not cold enough, I've only had the truck 6 weeks. You can see an oily area on the lower right side of the A/C condenser where the accumulator is. I told them that and they tried to sell me an evacuation and recharge and add dye for about $180. I said you are crazy, there is no way I am paying you for anything I can do myself. I said I will go put dye in it and be back in 30 minutes. Furthermore if the truck is under factory warranty there is no way you should be charging me for that. (Remember I work in the biz so I can see right thru the bull). Then he tries to say it needs to be Toyota dye done by them, I said stop right there. You don't need dye, get your flashlight and I will show you where the 'Effin thing is leaking. Then he said well ok, we'll make a special exception and look at it without the service. (Inside I'm just dying).

    He calls me the next day, leaves me a message and said he has good news for me. I call back and he is busy so I leave a message. When he calls me back he said "I'm returning your call how can I help you"? I said "Hi, you called me so I am retuning your call". He said again, I'm returning your call sir, how can I help you? (Are you effing kidding me right now). So I spell it out for him, "you left me a message and said you had good news for me" long pause. Oh ya you're the GM guy, your condenser is leaking like you said (REALLY? Wow I wasn't sure) and we ordered a new entune radio for you.

    Success, was like pulling teeth. Hopefully they repairs are done correctly. Sheesh...
     
  2. Sep 17, 2016 at 9:42 PM
    #2
    CaptTyler

    CaptTyler www.fishcharlotteharbor.com

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    Yikes lol sadly I don't think that's too uncommon at stealerships.
    Imagine how many people just give in and say "ya sure I'll pay for some dye" and all the other garage they try to sell.
    Glad you got it worked out though...
     
  3. Sep 18, 2016 at 11:25 AM
    #3
    Sean266

    Sean266 #ThinBlueLine Staff Member

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    Lulz on the phonetag part.
     
    driverdog likes this.
  4. Sep 18, 2016 at 11:31 AM
    #4
    MotoTundra

    MotoTundra Adrenaline Addict

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    I'm not a fan of people that take advantage of others.
     
    driverdog and Sean266 like this.
  5. Sep 18, 2016 at 11:36 AM
    #5
    NJMIke

    NJMIke New Member

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    What amazes me that when crap service like this surfaces Toyota & other mfgs don't have an interest in stepping in to correct the issue. You would think they would have an interest in keeping the customer happy & coming back. The industry seems polluted with either inept or dishonest associates and the mfgs don't appear to give a shit. Nah, not really pissed here and of course I've personally never had an issue.
     
  6. Sep 18, 2016 at 12:47 PM
    #6
    Wynnded

    Wynnded Wait, what?

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    Kind of like the recent Wells Fargos thing...

    When I went in for my Cam Tower leak, they were insistent on putting dye in. I had already cleaned the area and had verified where the leak was coming from and it was obvious. I was then told to put 1000 miles on the vehicle then return to have it looked at. I made an appointment for the next available opening as I new that the leak would be apparent by the time I got home that day. They charged me for it and I paid, I also got my money back when the leak was repaired under warranty. In short, I strongly suspect that Toyota may be quite strict in requiring that troubleshooting procedures be followed in sequence to qualify for reimbursement. It's kind of a game.
     
  7. Sep 18, 2016 at 6:51 PM
    #7
    GNX6

    GNX6 [OP] New Member

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    Yes the phone tag was a joke, even when calling his own customer he had no clue even though he had called me 30 min before.

    The dealer I bought the truck at was much nicer but they are 40 min away. Me thinks I'll just go there next time.

    NJMike, it is hard to purge the old school dealer mentality out of people. As long as it remains that dealer or brand will struggle. I can tell you it is much worse at some GM dealers.
     
    NJMIke and driverdog like this.
  8. Sep 18, 2016 at 11:44 PM
    #8
    driverdog

    driverdog New Member

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    I have been to bad dealerships and vowed I would never return to them and haven't. It is a big reason I don't buy domestics as a general rule and prefer the imports. The bad dealerships can give the impression that all are bad...hence saying they are all Stealerships! That is not the case though.

    A good dealership will be professionally run and has set a high bar in ethics, training, and uses surveys to get better. They have a loyal following with repeat customers. People are not afraid to take their vehicles in. They exist.

    They may cost more than the corner garage but their techs are usually better trained with better equipment. Their facilitiy clean and work promised done in a timely manner.

    Once found I have no problem taking my vehicle in to get the job done right the first time even though it may appear to cost more...if it is diagnosed and done right the first time I am ahead.

    Use the survey...I think Toyota uses this as a measure to gauge how individual dealerships are with their brand.
     
    Last edited: Sep 19, 2016
  9. Sep 19, 2016 at 11:08 AM
    #9
    NJMIke

    NJMIke New Member

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    Good to hear all worked out for you. I have found a very good dealer about an hour away but it's worth the drive knowing their service is excellent and I won't be screwed.
     
  10. Sep 19, 2016 at 11:59 AM
    #10
    Motor71

    Motor71 teufel hunden

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    I had an issue with toyota service too. I wrote a bed review and the service manager immediately replied saying to call him. I spoke to him and he told me when i return to go see him....don't know what that means. But I told him i won't return for a while, not till the next oil change and he said ok. We'll see what happens......
     
  11. Sep 19, 2016 at 12:23 PM
    #11
    JH5370

    JH5370 New Member

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    I can attest to this. My wife had a Chevy Cavallier prior to her 4Runner and when we were in college I would bring it to the local GM dealer for an oil change. They were the cheapest in town. Well after the third oil change, which took 2 hours, I got pissed and decided I would rather pay more to change it my self than bring it to them. I did the next oil change and found out that the filter was dated from 2 years earlier So not only did these guys take their sweet time doing something that takes 10 minutes, they NEVER changed the filter.
     
  12. Sep 19, 2016 at 4:58 PM
    #12
    Tacogrande

    Tacogrande New Member

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    I would want to ask if i can go back into the shop and watch my vehicle being worked on. I have a Toyota dealer right here in Wichita but i choose to go about an hour away because the one here is known for screwing people!
     
  13. Sep 19, 2016 at 7:47 PM
    #13
    TundraWes

    TundraWes New Member

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    Of all the Lexus and Toyota cars I've owned. I've only had one knucklehead service advisor.

    He tried to tell me I would have to pay to get my airbag light that was on fixed.

    I said are you sure? Even with my extended platinum warranty. And the airbag being a safety item?

    But he stuck to his guns and said yes. So I just excused myself and walked over to new car sales area.

    Asked the girl at the desk to speak to the manager on duty.

    After I explained to him what I was told. He asked me to have a seat in his office.

    About 20 minutes later he walked in with the keys to my loaner vehicle. And said he would call me when my car was fixed.

    Anytime you have a problem go right to the top. No phone calls or appointments. Just let the boss know your not happy. And ask them what they planned on doing about it.
     
    RowdyRon and Sean266 like this.
  14. Sep 20, 2016 at 7:32 PM
    #14
    GNX6

    GNX6 [OP] New Member

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    A physical appearance is always best. Phone calls can be ignored, somebody standing there is a little harder.
     
  15. Sep 20, 2016 at 9:57 PM
    #15
    Inferno16

    Inferno16 New Member

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    https://www.youtube.com/watch?v=3Xr5zsabWaM
     
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