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David Ekstrom/Coachbuilder Review

Discussion in 'Vendor Reviews' started by Cox3497, Jul 16, 2019.

  1. Jul 16, 2019 at 8:21 AM
    #1
    Cox3497

    Cox3497 [OP] New Member

    Joined:
    Jul 9, 2016
    Member:
    #3812
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    63
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    Male
    Vehicle:
    Toyota Tundra Crewmax
    Howdy folks,

    I'm sure it sounds like a broken record lately as everyone that has interacted with David has had a fantastic experience, but I just wanted to reiterate my experience for anyone considering purchasing a Coachbuilder product.

    David is about as stand up a guy as you can possibly find. I purchased a set of polyurethane bushings from him to replace the factory pressed in bushings in my leaf spring eyelets. In addition to that, I purchased a cheaper shackle product from a different manufacturer in an attempt to save money. In the installation process, I had a couple hiccups along the way (as anyone who has replaced the bushings can probably attest). Some of these issues arose with the installation of the product that I didn't even buy from David. He spent multiple phone calls with me patiently explaining how to rectify my problem, and even went in Lowe's in Salt Lake City on his own personal time to see if they stocked the parts I was missing in my installation, that I wouldn't have been missing if I'd have just purchased his product to begin with. In hindsight, I would have saved myself a bunch of hassle just sticking with all Coachbuilder products to begin with.

    If this isn't the definition of customer service and standing behind your product (even when it's being installed in parallel with a product that isn't even yours), I don't know what is. David not only makes an outstanding quality product, but he is a genuine pleasure to do business with. I couldn't offer a stronger recommendation for all your Tundra suspension needs.

    Thanks David!
     
  2. Jul 16, 2019 at 4:35 PM
    #2
    avgasman

    avgasman New Member

    Joined:
    Oct 25, 2017
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    #10524
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    It never ends does it?
    Couldn't agree more. Although I went a different direction with my build his friendly advice over the phone for a first time caller was stellar.
     
  3. Jul 16, 2019 at 6:37 PM
    #3
    escuzi_me

    escuzi_me Shut up baby, I know it!

    Joined:
    Jan 7, 2019
    Member:
    #24085
    Messages:
    570
    Gender:
    Male
    First Name:
    William
    Nashville, TN
    Vehicle:
    2019 Super White TRD Pro
    Dave is the pinnacle of delivering a great customer experience every single time. He's open, upfront, and honest. He's available, listens, and provides solutions even months after the sale. When speaking to him, he does a great job making me feel comfortable in the conversation regardless of my knowledge or experience. This gains my trust, therefore gains my business. He's patiently helped educate me on aftermarket parts which have helped me understand what to expect from my dealership service department from a fair and ethical perspective.

    I've dealt with many other business owners, and plenty of people in customer service. He gets it and frankly most companies simply do not. Total class act
     
  4. Jul 16, 2019 at 7:49 PM
    #4
    Zero One Actual

    Zero One Actual Member among Members

    Joined:
    Oct 17, 2017
    Member:
    #10330
    Messages:
    2,274
    It’s as if he has summoned the power of every Chick-fil-A employee and harnessed their energy to deal with all of us.
     
  5. Jul 16, 2019 at 7:53 PM
    #5
    cmiller219

    cmiller219 New Member

    Joined:
    Feb 9, 2019
    Member:
    #25873
    Messages:
    744
    Gender:
    Male
    First Name:
    Chris
    Nashville, TN
    Vehicle:
    2018 Cement CM Tundra
    David is the hope that real people and honest companies still exist. When buying from him you know you are getting quality products made in America. Have any issues? Rest assured he will eliminate them all with out a hiccup.
     
  6. Jul 16, 2019 at 8:31 PM
    #6
    15whtrd

    15whtrd Mr. Blonde

    Joined:
    Sep 20, 2015
    Member:
    #1829
    Messages:
    9,162
    Gender:
    Male
    First Name:
    Sean
    SoCal
    Vehicle:
    White 2015 Tundra DC SR5 TRD 4x4 5.7L, White 2003 Sequoia 2WD
    TRD Pro suspension, +2 Coachbuilder shackles, 2015 TRD Pro headlights, 20% ceramic tinted windows, clear ceramic tinted front windshield, aFe drop in pro s dry air filter, TRD airflow accelerator, TRD oil fill cap, TRD 18 psi radiator cap, BDX Bullydog tuner, Weathertech floor mats front and rear, rear seat fold down mod, DNA hard trifold tonneau cover, Linex with uv protection, TRD rear swaybar, TRD center caps, TRD Pro grille insert with color matching surround and bulge, TRD PRO headlights, aluminum oil filter canister, Real truck tailgate seal, Pop-n-lock tailgate lock actuator, rear diff breather relocate, RCI front skid plate. 275/70 R18 BFG KO2s
    Love mine!!2DD0D2CB-6D5F-40D7-BE34-93681D70D458.jpg
     
    Cox3497 [OP] and porkitt like this.
  7. Jul 16, 2019 at 9:16 PM
    #7
    619Tundra

    619Tundra New Member

    Joined:
    Sep 2, 2017
    Member:
    #9393
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    875
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    Male
    First Name:
    George
    San Diego, Caifornia
    Vehicle:
    2017 Black Tundra Double Cab SR5
    I spoke to David and find him very knowledgeable. He placed my order, now I wait for my parts near my mailbox everyday. Lol.
     
    Cox3497 [OP] and Inquiringone like this.
  8. Jul 16, 2019 at 9:34 PM
    #8
    Inquiringone

    Inquiringone -Blue N Blac- an a little chrome

    Joined:
    Dec 9, 2017
    Member:
    #11421
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    First Name:
    Ter
    NorCal 408
    Vehicle:
    U can take the guy out of the garage, But U can’t take the garage out of the guy
    Not many yet, mostly stock.
    :bowdown: David had a remedy to all of my issues and some I didn't even think about then talking to him about my truck. I can't wait to see his product. Come on postman...or delivery dude.:D
    @Coachbuilder1
     
    Cox3497 [OP] likes this.
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