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Check me before i go off on a vendor- RCI

Discussion in 'Vendor Reviews' started by Tundrago, Jul 17, 2020.

  1. Jul 17, 2020 at 10:22 PM
    #1
    Tundrago

    Tundrago [OP] New Member

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    I don’t have a lot of aftermarket things on my truck. I ordered an item and specifically called out the date i needed it by on the order. no one ever contacted me to say they couldn’t do that, it was over a month from the time I ordered.
    well the date has come and gone, no item. I emailed them, two days later no response. I’ve worked with many cottage vendors in the outdoors world, their strength is usually communication. I realize it’s a pandemic but damnit, shoot me an email.
    Am i wrong here? Do you expect a date to be followed if you include it on the order?
     
    Rica25 likes this.
  2. Jul 17, 2020 at 10:34 PM
    #2
    Dorks68

    Dorks68 New Member

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    I have experienced quite a few long shipping times from Amazon/EBay/DMV lately. It’s super annoying but understandable with all the BS going on in the world at the moment.
    If they didn’t give you an estimated date or acknowledge your requested date I really don’t know how “mad” you can be. Maybe just “annoyed”?
    Maybe they are very busy and will reach out to you shortly.
    My advice would be to just have some more patience and try not to stress about the small stuff.
    Hope your stuff shows up soon brother!
     
    AzureNightmare and Tundyfundy like this.
  3. Jul 17, 2020 at 10:35 PM
    #3
    Tundyfundy

    Tundyfundy Petunia The Tundra, and her sidekick Colbie

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    SUSPENSION: Bilstein 6112 coilover (1.9") w/ Powder Coated Springs and Spring Perch (TRD Red), JBA Upper Control Arms, Bilstein 5160's w/Billet Aluminium Reservoir Brackets, +3 Coachbuilder Shackles, Diff Drop Kit, Carrier Bearing Drop Kit, Brakeline Extensions, ABS Extension, Poly Bushings for Leafs, Coachbuilder Shims (2 Each Side), Coachbuilder Bumpstop Extensions, TRD Rear Sway Bar, TRD Front Sway Bar, Air Lift 5000 airbags w jounce bumpers. WHEELS AND TIRES: BF Goodrich KO2's 275/70/r18, BORA wheel spacers 1.25", TRD Wheel Caps,TRD Valve Stem Caps, Spare Tire Lock PERFORMANCE: Bullydog GT Tuner(Performance Tune), TRD Intake, TRD Dual Exhaust (with Modified Exhaust Hangers for Levelling Tail Pipe),TRD Brake Pads, TRD Oil Cap (US), TRD Radiator Cap, TRD Oil Filter, Optima Yellow Top Battery,GP Battery Distribution Blocks PROTECTION: PNP Engineering Type 4 Rock Sliders (With Full Dimple Plate) ,ADD Stealth Fighter Rear Bumper w Red/Blk Shackles and Custom Stomp Pad, TRD Skid Plate with ReadyLift Spacer Kit, Victory 4x4 LCA Skid Plates, JOMAX ABS Sensor Armor, Rear Diff Breather Mod, ARK splash guards INTERIOR: Husky Liners X-Act (Front and Full Coverage Rear and Front Weather Beater Trans Hump), Interior LED Bulbs, WheelSkins Genuine Leather Steering Wheel Cover(EuroPerf), Clazzio Genuine Leather Seat Covers(BLK/DRK GRYwith custom stitching and embroidered headrests), Clazzio Seat Heaters (Front and Rear), Entune Startup Screen MOD, Entune Off Screen Mod, Tinted Windows with Windshield Visor, AJT Key Fobs,Eagle Claws Floor Mat Clips, Bodyglove Visor Organizer,Custom Door Cup Inserts, Glass Break Sensor,AJT Radio Knobs EXTERIOR: Full Debadge, LED Brake Light Bulbs, LED Rear Turns, LED Reverse, LED Plate Lights, LED Cargo Lights, LED Third Brake Lights, LED Front Marker Lights, LED Fog Light Bulbs, Lamin-X Fog Light Covers (Amber),2018 OEM LED Headlights, iHacker harness, VLED Universal Puddle Lights, VLED Interior Footwell Lighting (Front and Rear),VLED Extreme Amber Fornt Turns, NSV Knight Rider Light bar, Baja Designs Sport Squadron Pods in Rear Bumper (Driving/wide), Painted Red Tow-hooks, Bed Rail System, Blind Spot Mirrors, Hitch-safe, Tail-gate lock, EAG Raptor Grille, Custom Grille Badge,Full Vinyl Wrap (Matte Black/Matte Pine Green Mettalic), Charvonia Designs Tie Bed Tie-Downs, Bull Ring Bed Rail Anchors, Line-X, Tundra Bed Mat, Bakflip F1 Bed Cover SOUND: Noico 80Mil Sound Deadening and Noico 170 Mil Thermal Insulation (All 4 Doors, Roof, Floors, Rear Panel, Dash). Hertz Uno K170's Component Speakers (Front Doors with Upgraded Sail Panels), Hertz Uno K170 Coaxial Speakers (Rear Doors), JBL C1-075ct Tweeters (Total 4) in Side Dash and Center Speaker, JBL Stadium 5 Amp w/Remote Bass Adjustment Knob and Amp Rack, 12" Infinity Reference Subwoofer in Custom Enclosure w/ “TUNDRA” Logo, Fast Rings Foam Speaker Rings System(4 Doors), Fix 86 DSP
    A bit vague, what did you order? Did you contact the vendor or just basically demand it by a date?
     
    Rica25 and jewsNbrews like this.
  4. Jul 17, 2020 at 10:44 PM
    #4
    ColoradoTJ

    ColoradoTJ Yahoo #2 Staff Member

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    I have been getting my orders without delay. If I have specific needs, I usually call the vendor.
     
  5. Jul 18, 2020 at 5:33 AM
    #5
    ezdog

    ezdog New Member

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    I have not been able to get many things that I am amazed are in such low supply or high demand and I am also sure the supply chain for everything is just screwed right now and these are uncharted waters sadly for all of us really.

    My customers are not happy about this but it is what it is don't you think?

    Since we have no clue at all what you are actually asking about it is pretty tough to try or even want to help talk you down?

    I am more likely to give Vendors the benefit of the doubt these days unless I know otherwise.
     
    Tundyfundy likes this.
  6. Jul 19, 2020 at 2:48 AM
    #6
    Tundrago

    Tundrago [OP] New Member

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    im not trying to put anyone on blast that’s why I’m not calling them out. My RTT is enroute and the rack I ordered still hasn’t shipped. I used their contact form last week and still haven’t heard back. It’s a larger vendor that a lot of people use. I’ve never ordered a rack that’s why I’m confused. i did specify my “need by” date and no one told me that they couldn’t meet that deadline. I would understand if they had reached out and said that they could not do it.
     
  7. Jul 19, 2020 at 4:26 AM
    #7
    FlyingWolfe

    FlyingWolfe Wolfie

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    I had my TracRac system within a week (then promptly returned it..). That was also two months ago though. Every company is different. Although personally if I hadnt got tracking by the first week id have started in on them for it.

    Squeaky wheel. Keep harassing them.
     
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  8. Jul 19, 2020 at 4:30 AM
    #8
    Black Wolf

    Black Wolf Artifact, relic hunter, and mineral collector

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    Zone UCA's, Fat Bob's Vated, Pro Form Fab shackles, Patagonia M/T's, Ranch Hand Grill Guard, RC steps, SDHQ AIP relocation kit, RetraxONE MX, Jomax ABS armor
    I avoid the ubiquitous contact forms. I make the phone call.
     
  9. Jul 19, 2020 at 6:11 AM
    #9
    ezdog

    ezdog New Member

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    "Mouth Words" are my preference as well.
     
  10. Jul 19, 2020 at 6:20 AM
    #10
    41bigdawg

    41bigdawg Let the BIG DAWG Eat

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    Everyone is taxed right now, especially small business...I have ordered a few things that sounded like the same scenario, gave the vendor a call and each time they were under reduced staff or experiencing shipping delays. The call seemed to get them moving each time. I would call them and see whats up.
     
    Dorks68 likes this.
  11. Jul 19, 2020 at 6:23 AM
    #11
    Jim LE 1301

    Jim LE 1301 Camaro Lover, SSEM # 11

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    Give them a call, hopefully someone answers the phone.
     
  12. Jul 19, 2020 at 6:25 AM
    #12
    AzureNightmare

    AzureNightmare Geek in a Tundra

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    The grey area here is HOW did you specify. If it was just a note in an online form, then it was likely missed, and then it would be on you to follow up and get confirmation that they could meet your deadline. If you received a non-automated confirmation notice from them then it may be a bit different, but if you sent in a form and took a lack of response as acceptance of your terms then that is on you for assuming they fully read and understood it.

    As others have recommended, call them. You need to speak to someone to get everything clarified.
     
    Last edited: May 6, 2021
    Sunnier and Cpl_Punishment like this.
  13. Jul 20, 2020 at 8:33 AM
    #13
    Tundrago

    Tundrago [OP] New Member

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    See that is what im wondering and if thats how this is normally done I dont know how anyone stays in business. I ran a business before and there was never ambiguity in what my customers needed to communicate with me. Yes I assumed that when I talked to the service agent then turned around and made an order with the need by on it, they accepted my order that yes, they were ok with it. My bad for hoping for customer service I guess. Im on calls till noon my time, ill call them after.
     
  14. Jul 20, 2020 at 8:41 AM
    #14
    AzureNightmare

    AzureNightmare Geek in a Tundra

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    If you mentioned the need when you spoke to the rep and they were good with it and just told you to include it in the order, then I would be upset. I'd still handle it as cooly as possible over the phone, but if I got any kind of flak or wasn't pleased with the response I'd cancel the order and dispute any charges. Especially if you have the order info in writing. That said, if the only place your deadline was communicated was in a generic order form, then I'd just chalk it up to live and learn.
     
    Last edited: May 6, 2021
    Tundyfundy likes this.
  15. Jul 20, 2020 at 9:21 AM
    #15
    Tundra14Platinum

    Tundra14Platinum Drink More Water

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    Shitty Service is Shitty Service. Covid-19 or not. If you got Great service you'd sing it loud and far.
     
  16. Jul 20, 2020 at 9:31 AM
    #16
    The Californian

    The Californian Good Vibes Only

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    Many people have asked, and you seem to keep avoiding answering the question directly. Did you verbally communicate with a representative when you needed the item by, and did they say that was okay? Was there a specific section of the order form that had you input a "need by date"; or did you just drop that in a comment section and assume it was okay? If you did the latter, and are expecting them to honor it - you're being a bit unreasonable. You can't just put a request in a random comment section, and expect that to be honored without speaking with someone directly and making sure it's okay. It's entirely possible that they haven't even gotten around to fulfilling your order yet, and therefore haven't even seen your comment. You need to call, and speak with someone, and I'd really approach it as calmly as possible. As others have said, if you don't like what they have to say - cancel your order.
     
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  17. Jul 20, 2020 at 11:19 AM
    #17
    Tundrago

    Tundrago [OP] New Member

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    I spoke with them before putting in my order.


    Basically i guess they are swamped and trying. I’m not calling them out because there’s no reason to damage a reputation due to me possibly doing it wrong.

    i called them and after pushing, many apologies on their side, my rack is supposed to be shipped out tomorrow.
     
    DeesCrewMax likes this.
  18. Jul 28, 2020 at 2:12 PM
    #18
    Tundrago

    Tundrago [OP] New Member

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    Well after all is said and done, pandemic included I wouldn't recommend buying from RCI. They didn't ship when they said they would, no communication. They didn't ship all the parts for me to install this, I called and left a message like they asked. Well 4 freaking days later, no communication. After I finally got through after an afternoon of calling and they wanted to ship me parts slow-mo. I asked for overnight and it was a big deal to do it. Being flippant with me too didn't leave me with the warm fuzzy of customer service.

    No communication is bullshit, I don't care what's going on. I understand if you can't do something, just say so.
     
    Rolling Biome likes this.
  19. May 6, 2021 at 1:38 PM
    #19
    AverageJoe

    AverageJoe New Member

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    Your expectation seems reasonable however things happen but the lack of communication can suck. Maybe do a 1 star review on Google if they're listed and see if they contact you then, you can always post a follow-up.
     
  20. May 6, 2021 at 1:40 PM
    #20
    IndianaGeologist

    IndianaGeologist New Member

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    I think these days we need to not expect getting what we want when we want it, however I think we need good communication from vendors on replies to questions and lead times.

    So, I think OP is wrong assuming product lead times just because you put an order in with a comment on timing, you probably should have confirmed that prior to purchase. I also blame the vendor for not responding to emails (happens to me too and it's frustrating).
     
    Cpl_Punishment likes this.
  21. May 6, 2021 at 2:30 PM
    #21
    Sunnier

    Sunnier “DO it!”

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    I vote: no, don’t go off on ‘em. In the time I’ve had my trucks, I’ve experienced that horrible communication by fabricators is the “norm”. I’ve pretty much decided that talented fabrication skills are more often than not inversely correlated to to effective communication skills... and financial accounting skills, for that matter.

    RCI has been around a long time, which is pretty good indication they’ve built a good team to support the business aspects of running a Fab shop. But add shortages in steel and maybe aluminum or fasteners, plus pandemic-related shipping delays along all points of the supply chain, we should all expect delays. And, because RCI sells a bunch of a comparatively few products, I understand they likely manufacture in batches; it’s pretty likely they don’t even read request lines on orders until it comes time to match a group of orders with product ready to ship.

    So as much as I don’t enjoy doing it, if I have a deadline I need to get met, I call and ask. I’ve had pretty good luck with this, some very impressive customer service on a couple of occasions from a couple different vendors. And a lot more misses. So welcome to truck mod vendors; it’s a good idea to pad your timeline when you’re planning. I’ve had to skip ordering too, if my deadline wasn’t flexible.

    Anyway, RCI isn’t perfect. They skipped sending fasteners with skid plates a couple years ago on a forum group-buy. We all groused and those that called got fasteners sent. But I think we all still order from and recommend products by RCI. Them being really busy is a good thing. Calling is the way....
     
  22. May 6, 2021 at 2:32 PM
    #22
    timsp8

    timsp8 Member

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    OP’s last post in this thread was July 28, 2020. He was last seen on the forum in August 2020.
     
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  23. May 6, 2021 at 2:34 PM
    #23
    Sunnier

    Sunnier “DO it!”

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    Yeah, I’ve had to adjust my thinking. This is an industry wide thing in my experience. The shops with consistently good communication are the exceptions.
     
    Black Wolf likes this.
  24. May 6, 2021 at 2:34 PM
    #24
    Sunnier

    Sunnier “DO it!”

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    Hahaha! Damn, I got sucked in. :duh:
     
  25. May 6, 2021 at 2:44 PM
    #25
    Black Wolf

    Black Wolf Artifact, relic hunter, and mineral collector

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    Zone UCA's, Fat Bob's Vated, Pro Form Fab shackles, Patagonia M/T's, Ranch Hand Grill Guard, RC steps, SDHQ AIP relocation kit, RetraxONE MX, Jomax ABS armor
    Yeah, but still relevant. Every one still has long lead times. Ha!
     
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  26. May 6, 2021 at 2:45 PM
    #26
    The Californian

    The Californian Good Vibes Only

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    Yah, I have no idea why @AverageJoe decided to resurrect it - or even what search brought it up for him.
     
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  27. May 6, 2021 at 2:56 PM
    #27
    AverageJoe

    AverageJoe New Member

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    Sorry about that guys, looks like I need to spend some time in the penalty box
     
  28. May 6, 2021 at 2:58 PM
    #28
    Black Wolf

    Black Wolf Artifact, relic hunter, and mineral collector

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    Zone UCA's, Fat Bob's Vated, Pro Form Fab shackles, Patagonia M/T's, Ranch Hand Grill Guard, RC steps, SDHQ AIP relocation kit, RetraxONE MX, Jomax ABS armor
    Nah. I've seen folks respond to threads 6 years old......
     
  29. May 6, 2021 at 3:37 PM
    #29
    Barrett50

    Barrett50 New Member

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    I clicked on it cuz my sliders just shipped today from the group buy. They had told me they were ready to ship 3 weeks ago. I called and they had been sent to another person, “due to new workers in the warehouse”. They communicated well and apologized profusely for the mix up and sent them today like they said they would, and called to let me know. I’m not sore about it. It took a little longer than original lead times, and longer than when others got theirs but that’s fine with me. I wasn’t on a tight deadline, but glad they finally shipped.
    I will say though, I ran my own business as well for almost 30 years and nothing like that ever happened, I made sure of it.
    I would buy from them again, and expect to wait, like I did for the sliders and the skid plate before that.
     
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  30. May 6, 2021 at 3:50 PM
    #30
    Nowhereman

    Nowhereman New Member

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    Were you charged?
    If not I would of been on the phone within two days.
     
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