Catastrophic Failure!!!

Oh man that really sucks. Don't forget about the certified letter!

SAMPLE LETTER FOR WRITTEN NOTIFICATION
TO MANUFACTURER
Your Name
Your Address
Your City, State, Zip Code
Your Area Code and Daytime Phone
Date
Manufacturer's Name
Address from Manufacturer's Warranty
Manual
City, State, Zip Code
TO WHOM IT MAY CONCERN:
I am writing to notify you of the problems I am experiencing with my(INSERT YEAR, MAKE,
MODEL, & VIN NUMBER OF YOUR VEHICLE)and to request that you correct this problem
within thirty (30) days of your receipt of this letter.
I purchased my vehicle from(INSERT NAME AND LOCATION OF SELLING DEALERSHIP)on
or about(INSERT DATE OF PURCHASE).Approximately(INSERT AMOUNT OF TIME AFTER
PURCHASE)I began having trouble with(INSERT DESCRIPTION OF PROBLEM).I took my
vehicle back to the dealer for repairs on(INSERT DATES OF REPAIR ATTEMPTS)but, to date,
the dealer has been unable to correct the problem. Attached are copies of the repair orders which
document the dealership's attempt to repair my vehicle.
This problem(CHOOSE ONE, OR BOTH, OF THE FOLLOWING STATEMENTS)(substantially
impairs the use or value of my vehicle) or (creates a serious safety hazard.) Therefore, if you
and/or your dealer are unable to correct this problem, I will expect you to(INSERT 'REPLACE'
OR 'REPURCHASE')thevehiclepursuanttoChapter2301,Subchapter M of the Texas
Occupations Code Annotated.
Please contact me on receipt of this letter at the above address or telephone number to arrange a
mutually convenient date and time for you to have an opportunity to inspect my vehicle and make
any necessary repairs.
Sincerely,
(INSERT YOUR NAME)
Enclosures
CERTIFIED MAIL
RETURN RECEIPT REQUESTED(INSERT CERTIFIED RECEIPT NUMBER)

https://www.txdmv.gov/motorists/consumer-protection/lemon-law

 

^ That is one way to light a fire under their ass.

 

They already have a recall for an axle separation issues.

 

Good luck. I hate dealing with those people. It seems like they have scripted answers that they use no matter what you say. I tried my luck with them about a tailgate defect and the halogen headlight fix and got nowhere real fast.

 

I’m just here for the comments ……

 

You'll never receive a response to that, hahahahhhaaaa!

 

Its part of the Lemon Law in Texas. He may well not get a "response" but the letter is what kicks off the legal part of the lemon law. Plus it's certified so he will have proof of their receipt of the letter.

 

I think your spot on with this, I am waiting for a time when the issues are under control, I would like to buy a platinum newer tundra, but I just cant do it right now with all this BS going on, not for 65-70K.

I had my 2016 in toyota for oil yesturday and they had 2 capstones, and a shitload of white double cab white fleet looking ones all just sitting on the lot, I was surprised to see that many.

my lord that capstone interior is god awful, no way on that, ugh

 

Truck is back in my possession and so far so good. Hopefully this computer lasts!!

 

Nice to have it back I imagine. They swapped out the ECU and that was it right? How long was it down for awaiting parts?

What did they do the first time when they thought they fixed it?

 

They ordered the ECU and it was at their shop within a few days. Way faster that I expected. They installed the new one and said it was ready. When I started it and got more codes, apparently it was a few things that didn’t “flash” correctly. But one day after that it was ready and they brought it to me at work.

 

Glad you are back to normal.