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Absolutely Done with RealTruck

Discussion in '3rd Gen Tundras (2022+)' started by TheLordwoulddriveaTundra, Sep 21, 2022.

  1. Sep 22, 2022 at 7:52 AM
    #31
    nrm91

    nrm91 New Member

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    Boise, ID
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    2022 Platinum CrewMax Magnetic Grey
    35/11.5/20 Toyo AT III's
    Just to share another positive experience. I have placed 2x orders from @SantanaRealtruck. First I ordered a Bakflip MX4 and it arrived within a few days and was all good except the back corner plastic covers. I contacted them and they sent replacements that arrived about 4 days later. This was not RT's fault either, the box was in good shape, probably just broken during early shipping or something. The second, I ordered 4x Toyo AT III's....they were delivered in 48 hours, which was crazy fast. No issues on them at all. I'll definitely be ordering more stuff through them.
     
    zonehenge and Boerseun like this.
  2. Sep 22, 2022 at 8:09 AM
    #32
    Tundra234

    Tundra234 New Member

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    Alot of them
    With mine concerning the grille, I will email the manufacturer and let them know that their POS product will be coming to them cut up in pieces with a thank you not for wasting $800 and telling me to bend the brackets. They can get bent!
     
  3. Sep 22, 2022 at 9:04 AM
    #33
    Donas

    Donas New Member

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    Granted, poor customer service reps can be found everywhere, but with some of the posts on here, I can see why some get poor customer service and others don't. "The customer is always right" only goes so far if you treat people the way some of you are posting! Some people need to grow up and realize mistakes happen. Even if the service doesn't go my way, I never see a need to curse, call names etc. I feel good being the bigger person; I guess I passed the stage of temper tantrums making me feel better 50 years ago.

    I'm not referring to anyone specifically, if this ruffled your feathers, it must be you.
     
    Beach Toy and Boerseun like this.
  4. Sep 22, 2022 at 9:23 AM
    #34
    Tundra234

    Tundra234 New Member

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    Alot of them
    Every case is different but if something is custom ordered and takes 4 month to receive, bending the brackets to make it work is not the right answer. The fitment caused too many stress points.

    Anyway.....I ordered a front bumper for my 2nd gen from RC. They said that it would not bolt up. I told them it will, and that the body lines would be slightly off. He insisted that it would not fit. I installed it, sent pics, and they had the nerve to say it was photoshopped. Needless to say that their CS sucks too.
     
  5. Sep 22, 2022 at 10:09 AM
    #35
    99ways2die

    99ways2die New Member

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    Thanks for responding here to everyone's concerns (PM sent).
    Glad to see you guys looking into this, and credit for engaging live on the forum, as we both know how this can turn out at times.
    I have assumed the mistake is on EGR's side, placing wrong model visors the "smoked" boxes, so thanks for looking into these orders for us.

    ...and when I wrote "Get your sh** together guys" I meant EGR. How can they launch a product w/o even a mention on their very own site?
    This is worse than Toyota listing "auto -dimming mirrors" but all of our trucks have only ONE! LoL
    Looking forward to a satisfactory (and timely) resolution.
    Thanks.
    -99
     
    Last edited: Sep 22, 2022
  6. Sep 22, 2022 at 11:34 AM
    #36
    SantanaRealtruck

    SantanaRealtruck New Member Vendor

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    We have our update from the EGR Quality team and it looks like the part numbers they had listed were incorrect.

    EGR has corrected the issue; the correct part numbers are below.

    EGR-575401 - 22 Tundra CrewMax, Slimline Dark Smoke
    EGR-575405 - 22 Tundra CrewMax, In-Channel Matte Black

    Please except our apologies and were updating our site now!
     
  7. Sep 22, 2022 at 3:06 PM
    #37
    99ways2die

    99ways2die New Member

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    Thanks for the update and taking care of us.
    Looking forward to receiving the correct replacements.

    -99
     
  8. Sep 22, 2022 at 4:03 PM
    #38
    JRD

    JRD New Member

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    I had placed an order for the matte black item a couple of hours ago. I saw this post and immediately called RT customer service to make them aware and to change my order to the correct number. The rep was less than cooperative and could not or would not make the correction. Order was cancelled. I guess I can live without them or wait until another vendor has them available!! Really poor customer service. Was trying to save a mis-ship / return of incorrect item. Shame on me!?!?
     
  9. Sep 22, 2022 at 4:48 PM
    #39
    Mr Badwrench

    Mr Badwrench Asymptomatically happy.

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    I think awful service and mistakes are par for the course these days, just don't expect a discount due to their flaws.

    People are devolving, I swear.
     
  10. Sep 22, 2022 at 7:15 PM
    #40
    Donas

    Donas New Member

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    That's a real shame to hear the continued examples of poor service from Realtrucks. I wonder when/why the paradigm shift occurred? Maybe improper training of new hires or just hiring whoever they can get to show up for work now days.

    Santana, I know you read all these posts. How much clout do you have? Is this something you can address with management? Can't help but wonder how widespread the problems and what customer base is being rapidly lost.
     
    Last edited: Sep 22, 2022
  11. Sep 23, 2022 at 6:45 AM
    #41
    SantanaRealtruck

    SantanaRealtruck New Member Vendor

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    Unfortunately once an order is submitted and paid for we cannot change the part number since a purchase order has already been sent out to the manufacturer, but we would be more than happy to review the ticket that has been submitted and get it resolved. Just shoot me a PM with your order number or email.
     
  12. Sep 23, 2022 at 6:55 AM
    #42
    SantanaRealtruck

    SantanaRealtruck New Member Vendor

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    Yes management is aware of the issues and while we have some great customer service reps, we know that not all of them are always willing/able. And some of it is because of a failure in the way the customer service processes are defined. We are continuously working on creating a better experience which is why I get involved and directly handle a lot of the issues that get brought up in the forums.
     
  13. Sep 27, 2022 at 11:44 AM
    #43
    99ways2die

    99ways2die New Member

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    Quick update:
    RT sent and I just received the correct ERG visors.

    Thanks again for quick fix/turn around.
    -99
     
    SantanaRealtruck likes this.
  14. Sep 27, 2022 at 7:31 PM
    #44
    galacius29

    galacius29 New Member

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    for what its worth, i've had nothing but a positive experience with RT. I've ordered a retrax cover and running board and both items shipped pretty much same day with delivery within a day or two of shipping. Their forum discount is also great, going through Santana. Hope you all get a quick resolution.
     
  15. Sep 28, 2022 at 10:38 AM
    #45
    Mchalk13

    Mchalk13 New Member

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    Wish I would have known about the forum discount before I ordered a bed cover.
     
  16. Sep 29, 2022 at 7:18 AM
    #46
    roboots21

    roboots21 New Member

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    Still patiently waiting for the Double Cab ones!!
     

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