Am I too demanding!?

I know this is a long post, but my overall question, am I too demanding of Toyota for the new Tundra? I recognize that some issues are well known and documented, but others not soo much.

I feel like the QC was completely missed for my truck (Platinum Hybrid), anyhow, here's my list:

1. Lamination/problem in the windshield on driver's side, see my post;
   • Dealer acknowledged and confirmed it's not normal, will be replacing windshield under warranty.
2. Tiny black specks/dots in the paint - rear passenger door below the window is the most pronounced (it's not specks on the paint because I had the truck buffed and polished);
   
   • Dealer said nothing they can do, almost all cars have this, especially on white, and, if it's a repaint, it could be worse.
   • Will be pushing for a solution, this is unacceptable for a new truck.
3. Dust nibs in the paint everywhere on the truck (box, cab, doors, hood, etc.), very visible on the 2 front doors, both driver and passenger;
   • Similar to item #3, dealer said nothing they can do, almost all cars have this, especially on white, and, if it's a repaint, it could be worse.
   • Will also be pushing for a solution, again, unacceptable for a new truck.
4. Dust in the 14" screen, visible only with a clear/white screen (see post);
   • Dealer also acknowledged the issue, we will wait for a solution in the long term, as even replacement screens end up with dust underneath the screen.
5. Side moldings on the 4 doors are peeling off;
   • No action needed, as I will end up removing them anyways if I keep the truck.
6. Gloss black vinyl on the front/rear doors (b-pillar) appears to have hair and/or dust under the vinyl;
   • Dealer acknowledged, no outcome, but obviously not normal for a new truck.
7. Gloss black vinyl on the A-pillar seems to want to come off, both driver and passenger side;
   • Will be fixed when the windshield is replaced.
8. The truck's box rattle, possibly it's the tailgate, but when driving with the rear window down we hear it very well;
   • Also a common issue amongst Tundra owners, no action from dealer.
9. Oil that seems leaked in front and rear of the electric motor, between the engine and transmission (see my post); and
   • Dealer cleaned the oil, will revisit down the road if oil still leaks.
10. And finally, differential and/or case transfer issue (see my post)
    • Front differential being replaced under warranty, at 700 miles

Overall, am I being too picky for a new truck, worth 70k plus? Should I just accept the issues and maybe down the road hope for a fix? I understand that some issues, such as the 14" screen, moldings, gloss black vinyl (A/B pillar), that's an easy fix for Toyota, but the paint quality, that's another story, as it requires a repaint.

Just want people's thoughts, good or bad.

Cheers!!
JP

 

Nope. I can forgive a few things that are correctable but squeaks and rattles and paint contamination is a no no.

 

100% agree with you, some things are easily correctable, even squeaks and rattles can be corrected (to an extent) but my biggest letdown is the paint quality, and being told: "it's normal" and just accept it

 

When I was washing my limited couple weeks ago, I noticed 2 yellowish/orange spots on the passenger side of the bed that seems to be under the clear coat. possible bleeding thru primer/paint. Not sure if this is common, its very small spots but still pisses me off since truck is white.

 

Is that too picky for a brand new vehicle? Not really, no. However, is it surprising on a first run of a new model with the added complication of world events? Nope.

 

Have you used something like Iron X to make sure it's not embedded rail dust or something?

 

Easily addressed or not, for $70K+ unacceptable. The more we allow these problems to go unresolved by dealer and OEM, the more prevalent they will be. If Toyota wants to play in the premium/ultra premium vehicle market, they need to reach that minimum threshold for QA.

 

I will say my last few trucks have all had paint blemishes. My 21 Pro had contaminents under the paint in 5 or 6 places. Pretty large, rough to the feel. My F150 had a few corner drips and one random orange spot on the rear bed. Wasn't rail dust. I corrected it twice and couldn't get it.

My yukon and tahoe had lots of orange peel and drips

 

I can understand new items, such as the screen, moldings or anything that is new to the truck (supplied to Toyota, ie: not built by them). But paint, really? It's not like it's Toyota's first time painting a car, which is deceiving.

 

Orange peel is hard to avoid, being it Toyota, Honda, Ford, GM or any other brand, if you want a glass smooth finish and look, you need multiple layers of clear and wet-sanding in between, and understand that it's not cost effective and would raise the price significantly to the buyers.

Issue is dust nibs, black specks/dots in the paint, that's unacceptable. Dust nibs, could be corrected/wet sanded which I may end up doing (why doesn't Toyota do this?), but the specks in the paint is another story. I get it, from 3ft away it's not noticeable, but me being super picky on paint quality and knowing it's there is unacceptable.

 

That's true, but white paint with Toyota has a history of problems. It's not new.

Keep in mind, I'm not poopooing your issues. It sucks, and I can relate to the frustration. I'm just saying that it's not super surprising. As I suggested to @Iwantone22 you can try Iron X to see if it's just embedded metal particles.

Also, if anything the dealer/service says isn't satisfactory ask to speak with the owner. If that doesn't get results, go to Toyota Corporate or try a different dealership. The dealerships are independently owned, so they don't always handle things the way Toyota will.

 

I see you own a Captstone, any of these issues with yours? I know I'm not giving up the fight this easily. Heck, my small Ford Fiesta (cost 1/4 of the price) doesn't have any paint quality issues

 

I've read that the white paint from Toyota has had it's issues, I'll know this for next time! At first I tried, IronX, and even TarX (thinking it could be Tar or similar), no luck, then did a quick light polish and still nothing. Determined it was specks in the paint and not just embedded on/in the clearcoat.

For sure I'll be pushing for a solution if the outcome is not what I want!

 

My weather trim (side moldings) on all 4 windows is not properly seated and peeling off.
My paint below the Capstone trim is atrocious, I thought it was a protective layer or something. With many other small defects throughout the hood and body.
Screen has dust behind it like yours, dealer refuses to document or acknowledge the issue because it's doesn't affect functionality.

All things I do not want to have on a brand new $76K truck. Especially when the Platinum F-150 I had prior was problem free and much more refined, though that is neither here nor there.

 

That's a bummer.

Toyota will repaint for this kind of stuff. They've done it in the past. Sounds like your dealer is just being lazy about it. I'd either go to a different one, or I'd contact Toyota Corporate.

 

The bottom quarter of the truck does have a chip guard layer that makes the paint look textured/dimpled. This is a protective layer and is normal.

 

Such sadness, and I feel your deception. I've owned my truck for 5 weeks, been at the dealer for 2 weeks out of the 5, so that's only things I've noticed during my 3 weeks of actually having it in my driveway!

I understand that this is a redesign, but sometimes you wonder, are they more quantity over quality now, which I think is now the case and I feel like their reputation will take a hit.

 

Indeed, and I posted here about it, and what you think is grey primer showing through is actually an illusion effect with the shadow of the rock guard, all white Tundra's I looked at have this effect (and I've looked at 5-6 of them).

 

Here's a thread where somebody else though it was an issue. Does yours look like the pics in this thread?

https://www.tundras.com/threads/resolved-22-limited-paint-issue.101577/

 

I think you meant to ask @DFS

 

Dammit. Meant to quote him and mine so it would be a continued conversation point. My brain is dead today.

 

But shouldn't extend past the bottom quarter, correct? It comes above my Capstone trim line. And lacks continuity, it intermittently appears and disappears at various heights above the protective layer.

 

not being picky at all for that much cash IMO

I just think as others have said, toyota really struggled with the QC with a brand new truck ground up with all the supply chain problems, etc. Also, that press release thing about using non-fully spec parts if they are only visual problems or whatever may have something to do with some of this potentially.

Also, I think this new tundra is just super reliant on software, I ahve never seen so many sensors, nannies, etc, and everything is software controlled. They obviously dont have all that worked out yet.

I really want to buy one, but reading posts like this gives me pause as Im not really wanting to take a gamble for 70K. Its not so much the money I guess is it is the irritation. If I get one with wind noise (like the test drive one had), rattles, or dirt behind the screen, that shit will drive me nuts.

There was a dude who had a really good pre-delivery check list for some of things to try and head them off before you take delivery, which was a good idea.

report back what they do if you don't mind, Im trying to track the issues they fix as it pertains to my purchase timeline. Im starting to think there is no difference in big 3 or this thing at the moment, I can't believe I just said that.

 

I have not but I will give that a try. I tried using all sorts of paint friendly cleaners and nothing. seems like its well beneath the clear coat.

 

I did follow the "pre-delivery checklist" posted here, but at the moment of buying the truck, it's not something I was looking at (paint quality) as it's not what you'd expect to find on a brand new truck. Definitely is a wake-up call for future cars I'll be buying.

I do have my original Tundra order still being pushed through so maybe the other truck will be better? This one was a pure luck/find and jumped on it, but I feel like I should've waited a bit longer.

 

Let me know what the outcome is with your dealer and what they say.

 

My 04 Dakota had a couple spots with dust trapped beneath paint and my 09 Crewmax actually had a spot on the rocker I just ended up touching up a little smaller than a pencil eraser that seemed to be bare metal under clear. Somehow they missed just that spot with primer and base coat and went straight to clear at the factory. My wife mangled that side of the truck a little bit later and it needed a repaint anyway.

I could not find anything obvious on my '21 F150 but I have only gotten around to hand washing once. I'd say there is a far greater than 50% chance you'll find a blemish of some sort on a mass produced brand new vehicle and you have to make the judgement call about if/how to address it with the least possible collateral damage. I doubt there's very many with perfect paint jobs, just some that are closer to it than others.

 

I think you just answered it you’re self! Being super picky on paint quality….. it is unacceptable. Toyota Based this new Gen Redesign HAVING to meet THEIR QDR principals. QUALITY DEPENDABILITY AND RELIABILITY. Spoken by chief engineer of the Toyota truck lines, Mike Sweers. So no! In my opinion you’re not being too picky. Your valuing your money and your purchase. Both of which are important. And having dealt with issues in the past with Toyota products and the dealers (being the gatekeepers) to them the value of the vehicle shouldn’t matter. If you bought a top of the line model or a budget minded product. They are suppose to handle all issues concerns and customers the same. (Words from my dealers mouth). I’d get Toyota Canada involved and don’t settle.

I’m waiting on pretty much the exact same truck as yours. And I’ve kept note of all the issues people have had. I’m not signing off for delivery without my full inspection.

Best of luck. Be your strongest advocate, cause nobody else will fight as hard for you, as you will!

 

Agreed, I've owned a couple new cars in the past 6-7 years, and none of them had this bad of paint quality (dust nibs/specks in the paint) and all of these cars were a fraction of the cost of the Tundra! I was thinking to myself, I'm buying one of the most expensive car/truck from Toyota, I shouldn't be questioning their quality, right? I guess I was very wrong!!

It may be hard to find that perfect truck, or even when your truck comes in to be perfect, some things are just the way Toyota designed the truck, but other stuff is definitely not normal. The other issue is the lack of inventory, you can't just pick and choose off the lots, especially not in Canada, what is delivered is what you get, unless you refuse and wait another X months. Let's just say, I'm super disappointed in the quality and finish of the truck, especially for the price I paid (Canadian!)

I won't be letting this slide that easily, and I agree, the dealers are just the middle person/gatekeepers between the user (us) and Toyota Canada/US, but my fight is surely not over, unfortunately it'll be time consuming and not sure what the outcome will be. I do still have my original Tundra order (from March '22) being pushed through, so maybe next year, around this time I'll be switching it to a new '23 or even '24 Tundra if it's later in the year!

 

I don't think you're being too picky with those items. But the environment that we have been in for the past two years probably had a lot to do with these quality issues. Toyota could try to fix all of them, the paint and the dust issues will be next to impossible to completely correct. It may or may not be worth your time, energy, and blood pressure to keep pushing on everything. Five years ago, and maybe five years from now, I believe it would be a different story.