Toyota paid for my LED Pros

They really should do it. Just because it hasn't shown evidence yet, doesn't mean that it won't in the future. It's known that the harness was manufactured incorrectly, so they really should fix it.

 

Here the thing that I don’t understand and I raised this concern with the Toyota rep. Like you said, they visually inspected your harness, they found nothing wrong with it. This doesn’t mean that down the line it can still happen. In your case, since they checked it off as no problem found and your truck does catch fire latter on, well that opens up a lawsuit up for Toyota. If the part can be faulty at some point in its service life, it should be replaced. That’s the way I see it.

 

See, that was my thought. I switched to the Pro headlights to limit my chance but I still rather get the harness fixed. Also if I sell in the future and halogens go back in, don't want the next owner to have it go up in flames.

I'll press them for more info and depending what they say I'll follow up with the recall department.

 

You have nothing to worry about. The LEDs consume less amps and don’t heat up as much as the halogens. The issue with the harness is that the low and high are on at the same time when you activate the high beams. That creates a tremendous amount of heat. That’s why it melts the bulb plug and wires which leads to a fire. Not to mention that the plug connects directly to the bulb. With the LED headlight it’s not a direct connection regardless. As for the next owner, I understand your concern. But I don’t think Toyota will do anything if nothing is wrong. Which I think is bullshit. Like said, they can’t guarantee that it will never happen just because it hasn’t happened yet and your harnes looks good.

 

Agreed!

 

I'm on my 3rd submission....takes forever. The purchase would have to be before Sept 2021 to qualify.

 

Fingers crossed on my claim. My leds were expensive.

 

Any update on your claim? Mine is still pending....today is day 60.

 

Last update was the one I posted on post #288. You replied to a few post down. I am thinking of re-submitting a 3rd claim just because I am not satisfied with their resolution. I just got back from a weeks vacation and catching up on stuff, but will get around to it this week if I don't forget.

 

Received the attached response from Toyota after a couple months. Anyone here receive a similar response to Item #1 that installed the iHacker harness and TRD Pro LEDs themselves?

 

I got this exact same response from them and did all the work myself. I just said Eff it at that point since the way they structured that letter, they wont pay for a repair if you did it yourself by the looks of it.

The original submission before they cleared their website was alot more vague and open ended, they essentially just asked for proof you owned the truck and how much the repaired components cost.

 

Thanks. I guess there's no point in continuing this claim. In the same boat as a lot of other...did the mod not knowing that I was saving myself from a recall down the road.

 

I think that just about everyone that was reimbursed did the work themselves.

 

I was in there last week for ToyotaCare service and declined the recall work for harness since I have LED lights now. The service lady seemed relieved and says it takes 2-3 hours depending on who is tasked with harness splicing/repair. No hard sell for me.

 

They are denying claims left and right. The last letter from June said that I didn't meet the reimbursement criteria. No idea wtf that is. I think it's their way to deny it if they didn't do the install of the leds. I still have one reference number open, but she said that they link together if more than one claim is submitted. Friday she said she put in an email to the reimbursement department and that she will call when they get back to her. I won't hold my breath because customer service sucks everywhere.

 

I received my $688 check from Toyota earlier this week. I bought the LED’s in April of this year and submitted the claim in the middle of May. I’m not exactly sure when I received the recall notice, whether it was before or after buying/claiming anything. I just saw this thread a while back and decided to see if it works.

I didn’t claim the ihacker harness in my reimbursement claim, now that I know, I would have.

 

There is no damn consistency!

 

Looks like you only got money before they changed the website and paperwork requirements

 

What did you submit and did you install them yourself?

 

I submitted my receipt from boschtoyotasouth along with a credit card statement for proof of purchase. I still have the headlights sitting in my garage..because lazy.

 

Yeah I think they have no idea what they are doing. You got lucky because the reimbursement was only applicable to purchases prior to the recall which makes no sense at all. They have no consistency at all with claims submitted.

 

Nice , I got reimbursed for the headlights and the harness too . I did install it myself and sent them picture of the truck …
I have a dealer visit due and will ask them to skip the recall since I have the led now … hope they won’t make a big deal of it , not sure what to expect

 

Must be nice...they are screwing the rest of us on reimbursement.

 

Something is not adding up , why would they approve some and deny others ? They must have a procedure they follow or at least you would think so .
I know yours were not factory led , is it possible this may be the reason ?? Were the ones purchased by marshmallow also factory ? How much is the total amount you asked them for ?

 

I'm not sure what they are doing but I have talked to them twice in the last week. I politely told them that there is no consistency with the process. They keep telling me that my claims all link together and that it was denied in June. I told her the one in June was closed by them because they said that claims had to be resubmitted after the remedy was released. As far as denial, they don't explain why. They just state that you don't meet the recall requirements. She sent an email to the reimbursement department and is waiting for a response from them. Aggravation at its finest.

 

I just found out that my claim was never sent over to the reimbursement office. It will be sent over to them today. I just had a 30 minute phone call with a senior supervisor. He said that my documents were received but the file was never sent. He also said I should hear something back in about a week or week and a half. @pursuit2550

 

Found out that my file was never sent over to the reimbursement department.

 

What's the consensus now? I've just discovered this thread as I want to upgrade to Pro lights anyway in my '21. I am covered by the recall.

Should I have the harness 'remedy' first, then install Pro lights, or install Pro lights and skip the remedy?

I'm aware I won't get reimbursed for the lights, but just wondering what the consensus is on having the harness remedy if I'm going to upgrade?

 

They won't reimburse any purchases after Sept 2021 when the recall was issued.

 

Yeah, edited my post to say I know I won't get reimbursed. But wondering if I should do the remedy before installing Pro lights, or just leave the harness alone?