No Audio - Toyota Integrated Dashcam

Video is okay but no audio when playing the MP4 files (via micro SD card) using QuickTime on my Apple laptop. Dealer installed Toyota integrated dashcam on my 2024 Capstone last September. Anyone experience these symptoms please let me know thank you

 

I don't have a dash camera, but according to Google AI....


"If your 2022 Toyota dash camera isn't picking up audio, the most likely reason is that the audio recording function is simply turned off in the settings;check your vehicle's manual or the dedicated dashcam app to ensure audio recording is enabled, as it's often not activated by default on factory-installed Toyota dash cams."

 

Thank you - yes the settings in the mobile app are correctly set to "on" for audio in the various modes including "adventure" which according to the manual always has audio "on" - the truck is a 2024 Capstone so the dashcam is Toyota's latest version as far as I am aware - this forum has many members so unless someone identifies a solution I will have to take it up with Toyota directly since its not something that seems to be addressable through a dealer - thank you again for your reply