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Icon is trash!

Discussion in 'ICON Vehicle Dynamics' started by Redman333, Feb 3, 2022.

  1. Feb 3, 2022 at 7:22 PM
    #61
    Redman333

    Redman333 [OP] New Member

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    I’ll have to upload tomorrow. Can’t figure out how to do it from my phone.
     
    Sirfive[QUOTED] likes this.
  2. Feb 3, 2022 at 7:37 PM
    #62
    Hbjeff

    Hbjeff New Member

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    Upload file button below the reply box. Select upload from library, then insert as thumbnail
     
    5N0W808 likes this.
  3. Feb 3, 2022 at 8:05 PM
    #63
    hagrid

    hagrid The most diverse of Diversity Hires!

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    paynuss stretchers
    I want teh full size image!!
     
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  4. Feb 3, 2022 at 8:23 PM
    #64
    Hbjeff

    Hbjeff New Member

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    Just a click away
     
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  5. Feb 3, 2022 at 8:25 PM
    #65
    Redman333

    Redman333 [OP] New Member

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  6. Feb 3, 2022 at 8:26 PM
    #66
    Redman333

    Redman333 [OP] New Member

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    I think I got it. Just uploaded a pic.
     
  7. Feb 3, 2022 at 8:27 PM
    #67
    Redman333

    Redman333 [OP] New Member

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    Thanks that helped. I think I got it
     
  8. Feb 3, 2022 at 8:30 PM
    #68
    Windsor

    Windsor New Member

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    Did they send you a return label?
     
  9. Feb 3, 2022 at 8:38 PM
    #69
    Redman333

    Redman333 [OP] New Member

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    I haven’t received it yet but that’s what they are supposed to be doing.
     
  10. Feb 3, 2022 at 9:02 PM
    #70
    RLHULK

    RLHULK Too many gamma rays in all that BBQ smoke.

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    Still rolling stock baby....
    IMO what some folks lose sight of is that ICON and every other business out there has a business policy of how they handle returns for merchandise.

    We as a consumer may not agree with a business returns policy but that will not change how that business is going to handle the situation.

    To get upset at an employee who is doing their job by following their employers policy is out of line IMO.

    That leaves consumers with 2 choices, follow that companies return policy and be taken care of or shop elsewhere but be prepared to get upset again when you go to return a item and have to follow another returns policy that may be even more to the consumers disliking.

    Every business out there, in order to be successfull has to have a business model, and needs to follow it.

    That being said giving the authority to a specific manager to make the call in certain situations to allow a return outside of SOP should be allowed and in a few cases is needed. But those situations would be rare occasions.

    So in the end, just chill, relax, let the system work and worry about more serious things.
     
    2mchfun likes this.
  11. Feb 3, 2022 at 9:05 PM
    #71
    Windsor

    Windsor New Member

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    So, what you do is call them and politely ask that they send you the return label to send the damaged product back. When they receive it, they send out a replacement. That's how almost every vendor handles it. You aren't going to find a non-china based fleabay vendor that will send a replacement before getting the original item back.
    Its a wheel, you can wait a couple weeks before putting the set on your truck so you can crawl the mall. Its an inconvenience and annoying but it is not the end of the world. You will get much further being polite than you will by being an ass.
    If you MUST have the wheels on right away, buy another, send the damaged one back, and get the refund for the replacement.
     
    Sundog likes this.
  12. Feb 3, 2022 at 9:20 PM
    #72
    Kanobi13

    Kanobi13 New Member

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    Sounds like a bad customer not the service for sending you free stuff..
     
    shannon likes this.
  13. Feb 3, 2022 at 9:32 PM
    #73
    smokey0810

    smokey0810 New Member

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    Was it placed in the box that way, or did damage happen in transit? And not to sound like an ass here, but you realize the past two years haven’t been wonderful for companies, so they might be dealing with a lack of employees or lack of product, or one person doing the job of five. I ordered a dining room table in April ‘21, still waiting on it. It’s called we’re all in this together. And yelling at some woman on the phone won’t get you anywhere in life, other than bitching about the company on a forum, where there have obviously been other customers happy with their products.
     
  14. Feb 3, 2022 at 9:44 PM
    #74
    TILLY

    TILLY Gently Used Member

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    Sorry to tell you this, but your dining room table was probably stolen off a train and burned in a barrel to keep some people warm, so you won't be receiving it anytime in the near future. We're all in this together though. :thumbsup:
     
    Last edited: Feb 4, 2022
  15. Feb 3, 2022 at 11:04 PM
    #75
    Hbjeff

    Hbjeff New Member

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    I’d ask them for a small partial refund and live with it. You’re gonna hit a rock one day or scratch it with a socket and beat a rim finish up WAY worse than that.

    have they seen a picture of it?

    sorry it’s definitely not a perfect product, but it’s not bad enough to slam their entire company over
     
    2mchfun, JLS in WA and 5N0W808 like this.
  16. Feb 4, 2022 at 3:02 AM
    #76
    glowblue

    glowblue From time to time

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    Imagine the phone conversation with Toyota when he finds out he doesn’t have a transmission cooler!
     
  17. Feb 4, 2022 at 4:48 AM
    #77
    Sirfive

    Sirfive Master Procrastinator

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    I get it, id be angry if they sent me wheels with fake beadlock bolts.
     
    FlyingWolfe, 2mchfun, hagrid and 5 others like this.
  18. Feb 4, 2022 at 5:10 AM
    #78
    Okierunner

    Okierunner New Member

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    They’ve been great for me :confused:

    Maybe I’m just not picky enough but if I received the wheel in that picture I would March straight down…. To the tire shop and get it mounted and be on my way. :D
     
    2mchfun and ATV25 like this.
  19. Feb 4, 2022 at 5:27 AM
    #79
    14burrito

    14burrito IG @14burrito

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    From what I see, it was blemmed in mfging and coated over. At least that's how it looks to me. Doesnt look like shipping blem.
     
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  20. Feb 4, 2022 at 5:29 AM
    #80
    EatSleepTacos

    EatSleepTacos New Member

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    I've been on the tacoma forum for about 6 years now and this is par for the course with Icon. I've seen enough horror stories of their customer service issues (and product issues) that'll never recommend them as a company. Except for their RXT leaf packs, they seemed to get those right.
     
    Terndrerrr and 14burrito like this.
  21. Feb 4, 2022 at 5:49 AM
    #81
    Windsor

    Windsor New Member

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    To me, looks like it was dropped on the edge. Possibly after pulling it out of the box to see how they look.
    To get damage like that in shipping, there would be very obvious damage to the box. Damage that should have been seen upon delivery and in most cases been cause to inspect the wheel prior to accepting.
     
    BrunoTheRescuePup and AggiePhil like this.
  22. Feb 4, 2022 at 5:54 AM
    #82
    Hbjeff

    Hbjeff New Member

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    lots of disclaimers about this, however ups often just leaves the boxes on your doorstep without asking, reality
     
    JLS in WA likes this.
  23. Feb 4, 2022 at 5:57 AM
    #83
    14burrito

    14burrito IG @14burrito

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    IMO, if it was dropped after PC, there would have been chipping or some sort of blem to the PC. The PC appears issue free over the blem, which makes me believe damage was sustained prior to PC.
     
    2mchfun, Hbjeff and EatSleepTacos like this.
  24. Feb 4, 2022 at 6:01 AM
    #84
    texasrho83

    texasrho83 DGAF#1

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    :rofl:
     
    2mchfun likes this.
  25. Feb 4, 2022 at 6:12 AM
    #85
    wexttxco

    wexttxco New Member

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    Best comment yet
     
  26. Feb 4, 2022 at 6:28 AM
    #86
    FredB32

    FredB32 New Member

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    I feel like this could be even simpler: send him the return label, and when the damaged rim arrives, they send out a new rim. Pretty much zero risk for any funny business on anyone's end.
     
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  27. Feb 4, 2022 at 6:35 AM
    #87
    timsp8

    timsp8 Former Tundra owner for 13 years

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    Sounds like they offered that. But by that point he already yelled at everyone in the company demanding a new wheel for free.
     
    FlyingWolfe likes this.
  28. Feb 4, 2022 at 6:43 AM
    #88
    PlatinumPro

    PlatinumPro New Member

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    i own a business where i deal with the public and vendors every day. I don't mean to cause OP grief here but i'm also not going to sugarcoat this. The second a customer gets loud with me or my employees instead of rationally trying to reach an agreement they've removed 99% of my will to assist them to their benefit. Unfortunate you're having issue with a product and i'm certainly not defending Icon but things happen sometimes and losing control just exacerbates the issue.
     
  29. Feb 4, 2022 at 6:58 AM
    #89
    Hbjeff

    Hbjeff New Member

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    Imagine how cordial OP is on the phone
     
    Darkness likes this.
  30. Feb 4, 2022 at 7:05 AM
    #90
    texasrho83

    texasrho83 DGAF#1

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    If a company blows you off not once but twice, then you get told on the third attempt to get resolution that there's nothing they can do for you, 99% of us on here would've been upset. I've read posts where people freak out over creaks, groans, whistles, stickers not being centered, and asymmetrical installations that don't affect functionality.

    I think it's easy to throw the stone but let's look to thine own eyes first.
     

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