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Dealership service department screwed me over! Will I have problems in the future?

Discussion in '2nd Gen Tundras (2007-2013)' started by Jw2206, Apr 11, 2017.

  1. Apr 11, 2017 at 6:54 PM
    #1
    Jw2206

    Jw2206 [OP] New Member

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    IMG_0484.jpg IMG_0475.jpg IMG_0500.jpg Two weeks ago I purchased my first Tundra, 2012 Crew max with 60k on the odometer. Very clean truck exactly what I wanted. Before I purchased the truck I made the sales guy put the truck on the lift so I could make sure the truck wasn't abused, no evidence of oil leaks or 4 wheeling underneath the truck. After a test drive I negotiated the monthly payments that fit my budget and I drove home. The next day while trying to figure out the remote start I noticed the valve cover gasket on the passenger side was leaking and the passenger door actuator worked intermittently. On Monday I took the truck back to the dealership and told them I wanted these issues fixed. Without argument they gave me a free rental car and said they would take care of it. That Thursday I Picked up my truck. on the way home I noticed a strong smell of burnt oil thinking nothing of it since they just replaced the valve gasket I kept driving about five minutes later a good Samaritan nearly ran me off the road and got me to stop and then told me that my truck was on fire. Come to find out the mechanic pinched the oil seal and forgot to put a bolt in. The dealership send a tow truck to pick up my new truck. After a frustrating conversation with the service manager they informed me that they were going to put their best mechanic on the job of fixing my truck the correct way and making sure there was no other damage. Yesterday I went to pick up my truck and the first thing I noticed was a chunk missing from the valve cover right at the Dall pin. Now the dealership is going to replace the valve cover I have a few concerns about their craftsmanship not to mention if I should be worried about any permanent damage due to the fire (heat stress). It doesn't appear that there's any other damage due to the fire which by the way I put out by hand!! What should I do now and should I be concerned about Any problems down the road due to this incident?IMG_0494.jpg
     
  2. Apr 11, 2017 at 6:57 PM
    #2
    BlueFalconActual

    BlueFalconActual Field Day Inspector Extraordinaire

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    As long as they fix it, I don't see any long term problems as a result of that.

    Welcome to the forum btw
     
  3. Apr 11, 2017 at 6:59 PM
    #3
    Jw2206

    Jw2206 [OP] New Member

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    Thank you!
     
  4. Apr 11, 2017 at 7:05 PM
    #4
    T-Rex266

    T-Rex266 Moderator Staff Member

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    I see you're in Aurora. What dealership is this?
     
  5. Apr 11, 2017 at 7:08 PM
    #5
    Jw2206

    Jw2206 [OP] New Member

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    AutoNation Honda 104th
     
  6. Apr 11, 2017 at 7:11 PM
    #6
    Jw2206

    Jw2206 [OP] New Member

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    Next time I talk to them I'm going to try to get the vehicle transfer to actual Toyota dealership. They were supposed to call me today but never did.
     
  7. Apr 11, 2017 at 7:12 PM
    #7
    T-Rex266

    T-Rex266 Moderator Staff Member

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    I saw that truck sitting up there. Thing is, they'll have to work with Toyota and cover the costs to fix it right by Toyota. They may just say screw it and reset the deal..depending on the used car manager.
     
  8. Apr 11, 2017 at 7:17 PM
    #8
    Jw2206

    Jw2206 [OP] New Member

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    Reset the deal what dose that mean?
     
  9. Apr 11, 2017 at 7:17 PM
    #9
    Jw2206

    Jw2206 [OP] New Member

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  10. Apr 11, 2017 at 7:19 PM
    #10
    T-Rex266

    T-Rex266 Moderator Staff Member

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    like it never happened. I purchased a Titan back in 2009(?) from Toyota. Ended up having a manifold leak. Took it to Nissan per Toyota instructions. Nissan had issues with it and told me Toyota will call me. Toyota made it right and placed me in a nice TRD DCSB Tacoma. I've been hooked on Toyotas since.
     
  11. Apr 11, 2017 at 7:31 PM
    #11
    bobeast

    bobeast really old member

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    - Bull Bar - LED Bunny Burners - AMP retractable running boards - Headlight leveling retrofit - P3 Brake Controller - 60% rear seat delete - relocation of Sub to rear wall - Bilstein 5100 x4, top setting with 2 shims per side - Coach builder +2 rear shackles w/carrier bearing drop - Firestone Air bags - on-board compressor with auto-leveling - Dual Undercover Swing Boxes. - P285/65/R20 (34.6") BFG TA KO2's - TRD Front skid plate - Pop & Lock Tailgate lock - Remote Tailgate mod - LED Headlights - Nav Bypass - iPhone integration - Serius/XM retrofit - 25% front tint - Bizon electric tonneau cover - Power folding tow mirror upgrade - 2010+ leveling Headlight mod - Auto-fold mirror mod. - one-touch lane changer mod - Flash to open garage opener mod - Rigid H/L fog light upgrade - Pushbutton / Remote start mod.
    Not sure what kind of warranty they gave you, but given all the issues, I'd ask them to extend it at least long enough to gain back your confidence in the truck.
     
  12. Apr 11, 2017 at 7:40 PM
    #12
    Jw2206

    Jw2206 [OP] New Member

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    I'm covered bumper to bumper for a long time! all this crap is under the limited used car warranty. Not to mention the original problem was a seeping valve cover which is common in these trucks. The main problem here is with their mechanics for all I know that chunk of cast aluminum is sitting in the motor. I should have just spent the six bucks on the gasket and done the work myself at least that way I would've known it was done correctly and I wouldn't have damaged the valve cover.
     
    Backslider likes this.
  13. Apr 11, 2017 at 7:45 PM
    #13
    TXRailRoadBandit73

    TXRailRoadBandit73 YOTAS,RAILROADIN',RÖKnRÖLLN',BEER,MAX/GEMMA

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    The 956, TEXAS
    None yet
    Bienvenidos de Tejas! Sweet rig hope all is well from now on
     
  14. Apr 11, 2017 at 7:49 PM
    #14
    Ryan Mc.

    Ryan Mc. New Member

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    Frustrating. I sympathize with you. Just curious did you see the area of the missing chunk on the lift? If you saw the area and know for a fact the chunk is recent damage then that would be on them. However I know that whenever I've had issues and then had them "fixed" I am hyper-aware of everything on the truck. After the first issue, the missing chunk may have already been there but just became noticeable since you were aware and looking carefully.

    Not sure just and idea....?
     
  15. Apr 11, 2017 at 7:49 PM
    #15
    Jw2206

    Jw2206 [OP] New Member

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    I think I know the answer but does anybody know what kind of damage could've been done by the fire other than the obvious melted wires. I'm not too familiar with aluminum blocks and heds as far as I know they should be able to withstand extreme temperatures.
     
  16. Apr 11, 2017 at 7:52 PM
    #16
    Jw2206

    Jw2206 [OP] New Member

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    At first I was thinking the same thing but referred back to the videos and pictures I took before I sent the truck in the first time so I know for a fact that Damage was not there.
     
    Ryan Mc.[QUOTED] likes this.
  17. Apr 11, 2017 at 7:52 PM
    #17
    Ryan Mc.

    Ryan Mc. New Member

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    Since your truck wasn't a Ford Super Duty miles away from any help and was not on fire for a half hour, and you were able to put the fire yourself then I'd be safe to assume the engine block is fine....imagine there is a fire already going on inside your engine and it still runs....
     
  18. Apr 11, 2017 at 7:58 PM
    #18
    Jw2206

    Jw2206 [OP] New Member

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    lol I knew someone was gonna throw that out there. the guy that flag me down said it was shooting flames out the wheel well so I'm guessing when I stop and shut the motor off the engine wasn't spray oil anymore so the fire no longer have the fuel to keep burning.
     
    Ryan Mc.[QUOTED] likes this.
  19. Apr 11, 2017 at 8:07 PM
    #19
    Randy Morton

    Randy Morton Life takes its toll, please have exact change.

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    Make sure the write-up details the damage, and that it was done by the service department.

    Also, welcome to the list.
     
  20. Apr 11, 2017 at 8:09 PM
    #20
    Ryan Mc.

    Ryan Mc. New Member

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    Any pics after the fire?
     
  21. Apr 11, 2017 at 8:15 PM
    #21
    Jw2206

    Jw2206 [OP] New Member

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    The top 2. They are screenshots of the video that I took. You can see in the pictures that the valve cover was not missing any chunks.
     
  22. Apr 11, 2017 at 8:16 PM
    #22
    Law323

    Law323 it’s only weird if you make it weird

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    Wow. Man when it rains.....

    Hope everything works out brother!

    Welcome BTW
     
    Jw2206[OP] likes this.
  23. Apr 11, 2017 at 8:17 PM
    #23
    Jw2206

    Jw2206 [OP] New Member

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    Thank man! My fiancé is going to law school so I can assure you documentation is critical in my household!! Haha
     

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