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Cracked navigation screen. Five thousand dollar part?!

Discussion in '3rd Gen Tundras (2022+)' started by GrapeCent, Sep 15, 2022.

  1. Sep 15, 2022 at 10:31 PM
    #1
    GrapeCent

    GrapeCent [OP] New Member

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    I haven't even made the first payment on my new tundra and the navigation screen cracked somehow this morning, its the first time its been cold this year and the crack are from the top to the bottom! I always hated the concept of these infotainment systems that essentially turn a $60,000 car into a disposable iPhone, I needed a truck and there were no long bed options available used so I decided to spoil myself.

    I'm now extremely angry with both myself, all car manufactures, and in particular Toyota for putting the weakest, most pathetic glass on what I now know to be a Five thousand plus dollar part. For the whole assembly. Why could they not put a plastic screen that would at worst scratch? I even bought a screen protector I installed Monday, but if the glass underneath isn't strong scratches are the least of my worries.

    Toyota doesn't even part the screen as a separate component, the entire Infotainment is a single unit. I know there's nothing to be done and I will just have to live with the damage for the next 10 years. So all I'm doing is screaming into the wind, no need to reply unless there's some alternative, because I'm not spending $5grand for a $500 tablet screen.
     
    Last edited: Sep 16, 2022
    Terndrerrr and Hoff like this.
  2. Sep 15, 2022 at 10:48 PM
    #2
    M11s n B&T’s

    M11s n B&T’s New Member

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    I heard this from the finance manager as well
     
  3. Sep 15, 2022 at 11:15 PM
    #3
    MaxPower

    MaxPower New Member

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    Sounds like an insurance claim...
     
  4. Sep 15, 2022 at 11:47 PM
    #4
    Winning8

    Winning8 New Member

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    wait a year, I'm sure there will be used or replacement parts for it.
     
  5. Sep 16, 2022 at 12:38 AM
    #5
    GrapeCent

    GrapeCent [OP] New Member

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    Could this be a warranty claim? Like if the composite bed was brittle and snapped under reasonable use I would hope that would also qualify as a warranty claim.

    I've never bought a new car before, so I've never dealt with a warranty claim. I just know that if the screen on my phone broke under an identicle scenario it would be a warranty repair.
    For the record I've hit my phone screen even harder and there wasn't even a scratch. Im So upset about this
     
  6. Sep 16, 2022 at 12:53 AM
    #6
    bigjuice

    bigjuice Fall is upon us

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    Take it in and see what they say…at worse it’s a no :notsure:
     
  7. Sep 16, 2022 at 3:50 AM
    #7
    FREEDOMcomesatacost

    FREEDOMcomesatacost Go ahead, pull my finger…

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    1000% agree!! Won’t know unless you try. Bad Sh#% happens to us all my friend and it’s how you respond and get Thru it that determines what kind of person you will be. At least you (like me, both of us new members) have found this forum full of good people wanting to help others as much as they can and if not physically/financially then at least emotionally. Good luck and man just reading this made me upset for you. Wish I could do more than some encouraging words……fingers crossed they warranty it for you!! :fingerscrossed:

    Please keep us updated and let us know if the dealership warrantied it.
     
  8. Sep 16, 2022 at 3:58 AM
    #8
    Retired...finally

    Retired...finally Utilizing that doctorate of procrastinatory arts

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    Ever hear the phrase Smash the like button?

    Not saying that was said in the literal sense but these screens need to be able to withstand normal use. My guess is the screen didn't have the proper polished edge and something as simple as temperature change would have started a crack. Is the crack a spiderweb type crack? If so you may have a harder time getting it replaced under warranty.
     
  9. Sep 16, 2022 at 4:57 AM
    #9
    pursuit2550

    pursuit2550 New Member

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    It seems manufacturers are more worried about the cool kids instead of men that really need a truck. Like some have said, take it to the dealer and just say it cracked. Worth a try. I would even tell how, just that it cracked. No your fault it’s an inferior product.
     
    mrfreeman and Retired...finally like this.
  10. Sep 16, 2022 at 5:56 AM
    #10
    mmasse

    mmasse Digital Forensics Cowboy

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    First thing I did was put on a glass screen protector for the same reason you outlined. If you live with the crack let it sit for a year and let the prices come down.
     
    chill.tundra likes this.
  11. Sep 16, 2022 at 6:20 AM
    #11
    Silver17

    Silver17 Well, that’s just like uh, your opinion man

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    Sorry this happened, I’m sure you felt sick about it. On the new trucks, are the features so ingrained into the OEM stereo that an aftermarket solution isn’t feasible? For instance, my aftermarket kenwood carplay headunit works flawlessly compared to my OEM one in basically every way. Will there/is there yet an aftermarket option for a new stereo and dash kit on the 3rd gens? It could be a more affordable option in the future to go aftermarket is all I’m saying. Other than that, I’d try and get it repaired under warranty.
     
    RitcheyRch likes this.
  12. Sep 16, 2022 at 6:22 AM
    #12
    JRS

    JRS New Member

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    Try contacting companies which specialize in 'OCA lamination' and see if they can source/install new glass. There likely aren't aftermarket tempered replacements, but it may be possible that they have suppliers which can cut and process.
     
  13. Sep 16, 2022 at 7:25 AM
    #13
    DFS

    DFS New Member

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    You didn't "tap" your watch against the screen and damage it beyond repair.
     
  14. Sep 16, 2022 at 7:35 AM
    #14
    jalam321

    jalam321 New Member

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    You can wait a few months or more...I'm sure there may be some wrecked ones that will be parted out sooner or later.
     
  15. Sep 16, 2022 at 7:37 AM
    #15
    BuckWallace

    BuckWallace Ball don't lie.

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    This wasn't caused by your watch, right? *wink* You were driving down the road and went over a small speed bump, and the next thing you know your screen is cracked. *wink* *wink* Sounds like a warranty claim to me.



    (Disclaimer: In no way do I condone or recommend falsifying information to obtain warranty repairs.)
     
    GoTTi74 likes this.
  16. Sep 16, 2022 at 7:40 AM
    #16
    Sierradevil

    Sierradevil New Member

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    One hellva watch! More like a wrist hammer.
     
    DFS likes this.
  17. Sep 16, 2022 at 7:49 AM
    #17
    14burrito

    14burrito IG @14burrito

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    Welcome to owning new vehicles with "updated" tech.
     
    JCBerb and AZBoatHauler like this.
  18. Sep 16, 2022 at 8:40 AM
    #18
    vtl

    vtl New Member

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    Sh*t, this sounds like Tundra is made by Volvo now.
     
  19. Sep 16, 2022 at 11:33 AM
    #19
    Sierradevil

    Sierradevil New Member

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    More like fiat. Assemblers on the line get free wine and pasta at lunch. Hence the decline of quality.
     
  20. Sep 16, 2022 at 11:41 AM
    #20
    BTBAKER

    BTBAKER New Member

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    Comprehensive insurance claim.
     
    Russ_S and AZBoatHauler like this.
  21. Sep 16, 2022 at 1:52 PM
    #21
    KRLTUNDRA22

    KRLTUNDRA22 New Member

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    100% It cracked when you were driving. The dealer has to prove that it was damaged by an outside influence to not cover under warranty. I worked as a warranty admin for a long time. If the dealer can not prove outside influence its Warranty.
     
  22. Sep 16, 2022 at 2:04 PM
    #22
    BTBAKER

    BTBAKER New Member

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    Just don’t let your dealer read this thread.
     
  23. Sep 16, 2022 at 2:08 PM
    #23
    Sierradevil

    Sierradevil New Member

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    Yes commit insurance fraud...greatest advice ever:thumbsup:
     
    Terndrerrr and Csquared like this.
  24. Sep 16, 2022 at 2:18 PM
    #24
    FREEDOMcomesatacost

    FREEDOMcomesatacost Go ahead, pull my finger…

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    Too much to list…
    :amen:
     
  25. Sep 16, 2022 at 2:29 PM
    #25
    BTBAKER

    BTBAKER New Member

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    Warranty fraud. Yes. Insurance fraud? How? Call your insurance and tell them what happened. They cover or don’t. Hardly insurance fraud.
     
    MaxPower, Medic343 and Russ_S like this.
  26. Sep 16, 2022 at 2:35 PM
    #26
    Sierradevil

    Sierradevil New Member

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    True. If they cover it pay your deductable no worries. Did you read any of the other responses or take my comment personal?:monocle:
    Alot of bad advice on the internet but who believes it?:rofl:
     
  27. Sep 16, 2022 at 2:44 PM
    #27
    Russ_S

    Russ_S New Member

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    Maybe reach out to United Radio in Syracuse NY? They repair electronics and head units for auto OEMs. They might not be able to help you yet, but maybe in the future.
     
  28. Sep 16, 2022 at 3:10 PM
    #28
    ColoradoTJ

    ColoradoTJ I drink…and I know things. Staff Member

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    A metric buttload
  29. Sep 17, 2022 at 3:14 AM
    #29
    Lake.Life24

    Lake.Life24 New Member

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    Thanks for the tag @ColoradoTJ

    I’m actually very surprised Toyota used glass and not plastic. Plastic is stupid cheap and works well on large flat displays. Curved displays is where glass shines.

    The glass they probably used is a non strengthened soda lime glass. This glass usually costs about $0.20/ft2. And frankly, is trash. I’m sorry they make you buy an entire new unit. We make a chemically strengthened glass that goes into car displays. Toyota is a brand that eludes us. Let me chat with our technical engineer and see if we can’t use this as an opportunity to fix your screen and demonstrate to Toyota that our glass should be used.

    To the OP I’ll send you a message on Monday after talking with the team.
     
  30. Sep 17, 2022 at 4:25 AM
    #30
    FREEDOMcomesatacost

    FREEDOMcomesatacost Go ahead, pull my finger…

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    Too much to list…
    People like you are one of the main reasons I joined this forum and started posting on here. I can’t believe it took me this long. I love this place, it’s like family (you got your fav uncle Mikey/poster over here helping you fix this or that, aunt Sally over there showing off her new grandkid pics/truck, and of course you have to deal with the downers/negative family members aka cousin Fester in the corner complaining about everyone/everything) it’s a FRICKING BEAUTIFUL THANG!!!!!! :);)
     

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