1. Welcome to Tundras.com!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tundra discussion topics
    • Transfer over your build thread from a different forum to this one
    • Communicate privately with other Tundra owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

Any network specialists in here to read an error log from modem?

Discussion in 'Technology' started by gdisarray, Nov 4, 2022.

  1. Nov 4, 2022 at 8:26 PM
    #1
    gdisarray

    gdisarray [OP] Short term member

    Joined:
    May 26, 2019
    Member:
    #31028
    Messages:
    408
    Gender:
    Male
    Vehicle:
    MGM SR5 TSS
    I am having problems with my cable modem locking up. Techs have been here. Too much to explain. But I was able to get the router logs of the errors when it locked up a couple times. But I have no idea what it means. I did get it to a tech that is assigned to me but I haven't heard back. I would like to have an independent opinion.

    Any help would be appreciated.
     
  2. Nov 4, 2022 at 8:49 PM
    #2
    Bakershack

    Bakershack Critical of Noncritical Thinkers

    Joined:
    May 20, 2020
    Member:
    #46846
    Messages:
    3,840
    Gender:
    Male
    First Name:
    Kelly
    Spanish Fort, AL
    Vehicle:
    2020 SSM 1794 4x4
    Before posting the logs, you might want to do a text search on them to make sure none of your critical info is in there, like login info or personal info. Once you're satisfied that they don't reveal anything sensitive, post them and someone will try to help.

    Just open the logs in Notepad and search for your usernames, passwords, and other info that might compromise your security. You can replace them with x's if you want and save the log before posting it.
     
    G10dra likes this.
  3. Nov 6, 2022 at 7:16 PM
    #3
    IowaGuy

    IowaGuy New Member

    Joined:
    Oct 10, 2021
    Member:
    #69167
    Messages:
    643
    Gender:
    Male
    First Name:
    Steve
    AZ by way of Iowa
    Vehicle:
    2019 SR5 upgrade MGM
    In Process
    Do you own it or are you leasing it, if you are leasing it I would request a replacement.
     
    Bakershack likes this.
  4. Nov 7, 2022 at 5:12 AM
    #4
    Kung

    Kung ^ likes to fart

    Joined:
    Mar 10, 2020
    Member:
    #43761
    Messages:
    2,708
    Gender:
    Male
    First Name:
    Matt
    FLW, MO
    Vehicle:
    2020 SR5 CM 4WD, TRD Off-Road, Voodoo Blue
    Spiffy console tray, N-Fab Steps
    Honestly, this. As an IT guy of 20+ years, if you *pay* for your modem monthly and THEY can't figure it out? Make them replace it. I wouldn't waste time on troubleshooting it.
     
  5. Nov 7, 2022 at 5:27 AM
    #5
    e30cabrio

    e30cabrio I'm e30cabrio, I'm a modaholic

    Joined:
    Oct 20, 2017
    Member:
    #10410
    Messages:
    2,713
    Gender:
    Male
    West Valley, Phoenix, Az.
    Vehicle:
    2010 Crewmax, 2013 Sequoia Limited
    Sequoia LED Headlights! D.T. L.T. headers, dual exh., BDX, S&B intake, 2018 seat skins.
    I know this sounds insane but try another powersupply. About a year ago my modem "died" I need internet 24/7/365 so went to BB & got a new one. The wires behind my entertainment center are a PITA so I used the in place wall wart, same issue. I replaced it with the new one and all was well.

    I now have a new in the box backup modem.
     
  6. Nov 7, 2022 at 9:13 PM
    #6
    gdisarray

    gdisarray [OP] Short term member

    Joined:
    May 26, 2019
    Member:
    #31028
    Messages:
    408
    Gender:
    Male
    Vehicle:
    MGM SR5 TSS
    It is a new modem that is locking up. I bought an Arris. The cable company's modem was doing the same thing and I took it back. Yes I am making the cable company figure it out, but I need to get on with life. I want to try to solve it since they are taking forever.
     
  7. Nov 8, 2022 at 4:59 AM
    #7
    Bakershack

    Bakershack Critical of Noncritical Thinkers

    Joined:
    May 20, 2020
    Member:
    #46846
    Messages:
    3,840
    Gender:
    Male
    First Name:
    Kelly
    Spanish Fort, AL
    Vehicle:
    2020 SSM 1794 4x4
    That makes sense. I haven't ever rented a cable or DSL modem. I read early on that the quality of the rentals was really bad, so I just bought them. Arris was one of the good brands.
     
  8. Nov 8, 2022 at 5:20 AM
    #8
    MedCityMoto

    MedCityMoto SciTech Nerd

    Joined:
    Aug 29, 2022
    Member:
    #82569
    Messages:
    279
    Gender:
    Male
    Vehicle:
    '16 SR5 TRD OffRoad
    Back in the days of the 2010s my first career was as a network engineer, I started off with the local cable company.

    You can shoot the logs via email to this username @ Gmail and I'll see what's happening.

    Strongly wager that you're seeing fluctuating signal strength levels due to a connector or line issue, probably along your house drop if it's not inside the house itself, unless your neighbors are all experiencing the same thing.
     
  9. Nov 8, 2022 at 5:52 AM
    #9
    e30cabrio

    e30cabrio I'm e30cabrio, I'm a modaholic

    Joined:
    Oct 20, 2017
    Member:
    #10410
    Messages:
    2,713
    Gender:
    Male
    West Valley, Phoenix, Az.
    Vehicle:
    2010 Crewmax, 2013 Sequoia Limited
    Sequoia LED Headlights! D.T. L.T. headers, dual exh., BDX, S&B intake, 2018 seat skins.
    Agreed. I was astounded last year when I learned the Arris I bought from Amazon in 2019: ARRIS SURFboard SB8200 DOCSIS 3.1 was still the top of the line in '21.

    https://www.amazon.com/gp/product/B07DY16W2Z?ie=UTF8&th=1

    https://www.bestbuy.com/site/arris-...3-1-cable-modem-white/5839003.p?skuId=5839003
     
  10. Nov 8, 2022 at 6:05 AM
    #10
    Danimal86

    Danimal86 What's a Dickfir?

    Joined:
    Aug 29, 2017
    Member:
    #9321
    Messages:
    4,403
    Gender:
    Male
    First Name:
    Daniel
    Sacramento, CA
    Vehicle:
    2017 White Tundra SR5
    This is what i was thinking. I had the copper coax line go bad on me (most likely one of the connectors) that was giving me issues. Comcast tech came out and looked at the noise level with a little oscilliscope looking thing and was like "wow".
    Slapped a new coax line in and noise went away.
     
  11. Nov 8, 2022 at 12:01 PM
    #11
    IowaGuy

    IowaGuy New Member

    Joined:
    Oct 10, 2021
    Member:
    #69167
    Messages:
    643
    Gender:
    Male
    First Name:
    Steve
    AZ by way of Iowa
    Vehicle:
    2019 SR5 upgrade MGM
    In Process
    I seem to recall that CenturyStink put a filter on the cable by my modem and it worked better? I now have Sparklight and am pretty happy with them.
     
  12. Nov 21, 2022 at 10:23 PM
    #12
    gdisarray

    gdisarray [OP] Short term member

    Joined:
    May 26, 2019
    Member:
    #31028
    Messages:
    408
    Gender:
    Male
    Vehicle:
    MGM SR5 TSS
    Cabling was all replaced from the street to the modem when I moved in 2 1/2 years ago. (They eventually came back and buried it as I have underground service.) It has all been replaced two times since then. When I say replaced I mean new underground wire from the street to box on side of my house AND then new cable from that box through the attic poking through the wall and plugged into the back of the modem. One continuous cable from the box on side of house the the modem.

    Medcitymoto email is being sent.
     
  13. Nov 22, 2022 at 3:55 AM
    #13
    ColoradoTJ

    ColoradoTJ I drink…and I know things. Staff Member

    Joined:
    Feb 24, 2016
    Member:
    #2766
    Messages:
    29,309
    Colorado
    Vehicle:
    LML 3500HD
    A metric buttload
    How is your VPN set up?
     
  14. Nov 22, 2022 at 5:06 AM
    #14
    IowaGuy

    IowaGuy New Member

    Joined:
    Oct 10, 2021
    Member:
    #69167
    Messages:
    643
    Gender:
    Male
    First Name:
    Steve
    AZ by way of Iowa
    Vehicle:
    2019 SR5 upgrade MGM
    In Process
    I have seen some crappy coax terminations so maybe check those. Also make sure any splitters, blocks or equipment they go through are properly grounded. Maybe it runs through an indian burial ground?
     
  15. Nov 22, 2022 at 5:59 AM
    #15
    texasrho83

    texasrho83 Teacher in a Tundra

    Joined:
    Mar 30, 2017
    Member:
    #7025
    Messages:
    5,880
    Gender:
    Male
    First Name:
    Charles
    Conroe TX
    Vehicle:
    2016 DC MGM 4x4
    See build link
    As cheap as they are these days, I'd just buy a new one especially since you just want to move on.
     
    IowaGuy likes this.
  16. Nov 22, 2022 at 9:11 PM
    #16
    gdisarray

    gdisarray [OP] Short term member

    Joined:
    May 26, 2019
    Member:
    #31028
    Messages:
    408
    Gender:
    Male
    Vehicle:
    MGM SR5 TSS
    Mold old rented modem was doing it. That is why I took it back to them and bought one.
    You don't know how close you are on the indian burial ground comment!! :rofl:The only connectors are at the street, the grounded box on the side of my house, then one straight run through the attic direct to the modem. They've reterminated several times.
    It is an app on my laptop direct tunneled through to Private Internet Access' servers where it exits onto the internet. I think I am in Arkansas today. I can pop in from Europe if you would like. :D
     
  17. Nov 22, 2022 at 9:24 PM
    #17
    ColoradoTJ

    ColoradoTJ I drink…and I know things. Staff Member

    Joined:
    Feb 24, 2016
    Member:
    #2766
    Messages:
    29,309
    Colorado
    Vehicle:
    LML 3500HD
    A metric buttload
    Ok, so it isn’t through your router then. This can cause issues.
     
  18. Nov 23, 2022 at 5:58 PM
    #18
    gdisarray

    gdisarray [OP] Short term member

    Joined:
    May 26, 2019
    Member:
    #31028
    Messages:
    408
    Gender:
    Male
    Vehicle:
    MGM SR5 TSS
    I'm pretty geeky but I have never attempted setting up a router for vpn. I don't have the stomach for it! I've heard the nightmares.:rofl:

    Sperkin de Liechtenstein? :hattip:
     
    ColoradoTJ[QUOTED] likes this.
  19. Dec 2, 2022 at 4:31 AM
    #19
    william_s

    william_s New Member

    Joined:
    Sep 23, 2022
    Member:
    #83836
    Messages:
    24
    Gender:
    Male
    First Name:
    Dave
    Last edited: Dec 15, 2022

Products Discussed in

To Top