23 Capstone buy back

I own a 2023 Tundra Capstone, and at 9,000 miles, the hybrid drive unit/power inverter started leaking transmission fluid. The dealer has had my truck for 3 months now, and they were extremely unhelpful and rude throughout. After contacting Toyota’s customer experience center, I went through the buyback process and received an approval letter. Although hybrids weren’t part of the engine recall, they are affected. The reason they were not included seems to be that in case of engine failure, the hybrid drive unit will power the truck, preventing a total breakdown. I wanted to share my experience with the buyback process for any owners facing similar concerns

 

Thanks for the update. Sorry about your truck.

 

Thanks TundraDan723 I see yours is silver mine was also.

 

How does it work with pricing on buy back, what did you get?

 

They gave me an option for replacement or refund.Im in the process of sending in the items they require now.

In order for Toyota to complete this process, we will need legible copies of all the following documents:

A signed copy of the Buyers Order/Sales/Lease Contract.

A copy of any Finance Agreement, unless the vehicle has been paid in full.

Payment history, interest paid, payoff, good-through date, and per diem amount on lienholder's
letterhead. (repurchase only – not applicable on replacements)

Legible copy of the current vehicle registration and any other documents related to the registration
and/or title of the subject vehicle.

Picture of odometer with current miles on display.

 

Great information. Sent a PM. Thanks for posting this.

 

Thanks for the heads up on this,and sorry for the headache and loss of your vehicle.
Very interesting that the hybrid drive prevents it from the recall when it could still have the potential engine failure.
I'm curious as they have had it in there possession for three months how does it work on monthly payments or lease,will it be waved if they give you a loaner?

Thanks again for posting this information and all the best through this process.

 

I purchased my Tundra, and I have continued to make my payments. I did, however, contact my bank and tell them the situation. I did not renew my insurance. The loaner has been the only thing that my dealer has had any concerns about throughout this entire endeavor. The dealers are not sympathetic; at least the two I went to were not. They are not used to their product failing and were extremely cocky. I have had several difficult phone calls over their loaner, which they claim is not a loaner but a rental. This is an ongoing issue as well.

 

Ego's suck and excessive cockyness is even worse, but at the end of the day this particular "breed" of people have zero skills at anything else.
In my book, I have no use for them and have no respect for this type of person (the non human type).

I found this maybe this will hold some water.

 

So true Blufin, thanks for the info.My dealer is so bad that I just called for my registration inside my vehicle and they refused to even look for it.Their text reply as follows

Good Morning
Your vehicle is accessible to you anytime to get stuff out of it.

They are so nice.Now I will drive 2hr to go get it.

 

Another thing, you are making monthly payments on a vehicle and they are giving you a hard time about a loaner?
The loaner should be of equal value or pretty damn close to it,not some F ing pries.

If your truck was purchased for business meaning,for transporting of potential clients to wine and dine them,it would be embarrassing to show up in a prius.
Contact Corporate to cut to the chase,and those fuckers at the Stealership will get a wake up call from Corporate.

 

Who's the dealer just for sh#ts and grins?

 

I called ahead specifically requesting a truck for my work needs, but that was completely ignored. When I arrived and asked for a truck, they laughed—it wasn't a joke to me. Despite parking a Tundra in their shop, all they seemed to care about was the Tacoma. They've been constantly hounding me about it, and I was told I wouldn't even be able to keep the truck for the full duration of my repair. It's honestly comical how little regard they have for their customers' needs

 

Un exceptable,inexcusable and no good for future business.
Word of mouth is the best advertisement and there falling short.
I would give all call to corporate and drop the dime on the Asshats who are poorly representing their company name.

 

Publically calling them out is a good 1st start

 

I’ve finally received word from the buyback center that my Tundra is ready for pickup. Now, I have to return the loaner truck and wait up to three weeks (or more) for my reimbursement check—all without a loaner vehicle. Although the Tundra is technically repaired and ready to drive, I plan on keeping it parked to avoid any potential accidents and protect its condition. Toyota seems to have no issue with me being without a vehicle for weeks, as they stated.

This is definitely not a willing process on Toyotas part.You must be dillagent.They want to repair not replace or Rebuy.

 

Just thought I'd drop my story in here so you can see how other dealers are. I purchased my 23' 1794 from carmax with 1600 miles on it. I've taken it to my local dealer here in Tucson called precision toyota. They have done all my free services on the vehicle and then I ended up purchasing an oil change package from them because it's just easier then me doing it myself lately. When the recall came out officially I had a scheduled appointment with them to replace a clip in the front bumper that had broken. They took the truck and put me in a 24' sr5 tundra for the day because it happened to be on a Monday and I had work. While at work I was contacted by my service rep and he highly suggested that they keep the truck until they get the fix from toyota and make sure my truck is safe to drive. I wanted my truck back but knew If I asked for it back and the truck failed I would have to deal with getting it back to the dealer and waiting for a rental to be available and I was already in a tundra so I just said ok. That was back in July, I've had the rental for over 3 months now and from what they have told me they are barely able to begin ordering the parts from toyota now to start the repair. I've had full access to my truck while it's been at the dealer and they have worked with me to get the service done on the rental while I've been using it. I drive a lot for work so they have already done 2 oil changes on it and replaced a flat tire. I haven't had any issues with them wanting to put me into a smaller vehicle or wanting me to take my truck back since it hasn't actually failed yet.

 

Precision Toyota sounds fantastic. It’s great to hear they’ve gone above and beyond, keeping you safe, informed, and in a comparable vehicle throughout the recall process. It’s refreshing to see a dealership truly valuing its customers and making a potentially stressful situation smooth and hassle-free. Thanks for sharing a positive story—it’s a reminder that there are dealers out there who genuinely care.

 

Sorry to hear of your troubles OP. Goes the show you the differences between dealerships based on your experience and the experience @TucsonTundra1794 has had.

 

She is home.Dealer tried to charge me for the loaner said it was a rental.Had to contact my buy back rep to get it handled.

 

I've never understood how some dealerships get away with treating customers differently than others. One would think Toyota mothership would want commonalities since dealerships wear the Toyota brand and represent the larger company. How can there be different rules for a vehicle made by one company?

 

Some dealerships hope you are uneducated and accept whatever they tell you.
That dealership would be reimbursed by Toyota for a loaner and then by you for “rental” fees.
One way to make money…

 

me too, I guess Im fortunate that my dealer is good and there is no BS at all, they go out of their way to take care of stuff

 

Dealerships are independently owned, so even though they carry the Toyota name, they each have their own way of doing business. Toyota sets some standards, but how customers are treated can vary a lot depending on the dealership’s policies and the maturity of its employees.The latter was my problem.

 

Thanks for the explanation but I'll never understand completely. Not saying you're wrong I just can't process it. If a dealership treats customers badly then it affects the brand not just the dealership.

I do realize this has been happening since forever but for some reason it's striking a nerve with me now.

 

Yes, sir Kirkb, it absolutely impacts the brand as a whole. This situation didn’t have to be so emotionally charged—the product failed, which can happen, but the dealership made it far worse. They had the power to handle things better, but their approach only intensified the problem.

 

I completely agree. I had to nearly get in an argument when I took my truck in for the 5,000 mile service and I wanted an oil change. I told them I would pay for it and still had to have a 5 minute conversation about how it wasn't necessary, I was wasting my money and hurting the environment because I was changing the oil more often than was recommended. I don't like having an adversarial relationship with people who you are trying to spend money with.

 

Haha! I have had similar conversations. I like having my oil changed every 5,000 because I tow on occasion and it’s my preference. I find it funny the maintenance reminder still goes off at 5,000 miles even though the recommendation is 10,000 miles.

 

Just keep your receipt showing the oil and filter and ask them to note it in your maintenance history. My “owner changed” oil change at 15k is in my dealership history, along with the 5, 10 and 20k they did and multitude of TSBs and recalls done to date.