2024 TRDPro hybrid - Spun bearing

I realize that you love to argue…..that’s a WARRANTY claim.

 

You two are a fucking treat so let me educate you a bit. It’s a lot like the medical industry.
What a hospital and surgeon can charge insurance is sometimes MUCH higher than if you didn’t have insurance or were a cash paying customer (much more variability for self pay). An acl reconstruction with hospital, surgeon, anesthesiologist fees would be about $45,000 charges to an insurance company. For someone who doesn’t have insurance it would cost in the neighborhood of $10-12k.

The exact same things apply to auto shops - what they can charge insurances is MUCH higher than what they can charge a cash paying customer. IF a shop is basing their discount off of an insurance cost to apply a cash discount, run far away…..same way I am going to do to this thread. In the conversation of “good faith” for the OP because if a fuck up by someone else or being a bit out of warranty, the 35% would be applied to the cash playing option and not the warranty cost. Like I said, if they try to apply the discount to the warranty claim they’re shady and trying to recoup their money with a fake discount.

If you want to argue beyond what I just said, you’re ignorant to the ways of the world and have likely been overpaying and giving asinine advice your entire life.

 

Lighten up, Francis.

 

here comes the clown show……thanks for contributing

 

Welcome.

 

Agreed; engines ARE expensive. For the record, I am not upset. I appreciate good banter - I just despise the passive aggressiveness that some try to get away with and belittle members.

My point being, in the context of this post and the OP’s original question, if the dealership is offering that the customer would only pay 35% as part of the “good faith”, it would be significantly less as it should be discounting off the retail as you have cited above and not the insurance cost.

I have always appreciated the way you go about moderating and appreciate allowing a bit of back and forth. But I have run my course in this thread. Carry on.

 

Is my quote ready yet?

 

How many cease and desist orders has he received?

 

just spoke to him - here is what he said.

1. I am a jackass for getting into an online forum argument over something that doesn’t even pertain to me….he is right.

2. Out of warranty dealership repairs are subject to A LOT of factors:

Dealership history (how many cars an owner has purchased, how many times they’ve use service, etc) ALL play a role in what can be done.

He has an allowable “good faith” or “customer loyalty” flexibilities he can give. If it is a person who didn’t buy the truck there, has no relationship, etc they would be less inclined to negotiate. This is not to say he would t try to help out; rather he tries to save those for loyal customers. He did say those “good faith” allowances are not based on insurance prices / costs. It’s based on actual retail and labor.

He confirmed the retail prices of the engines are way lower than insurance prices.

The conclusion was if it was a loyal customer who he could process in his good faith, he would be able to control costs in the favor of the customer that would be much less than five figures.

If it was an out of warranty repair that he has no relationship with he thinks the repair would likely exceed five figures as a cash payor. BUT, in the case of the OP he said any dealership that doesn’t empathize with that considering the relatively close proximity to warranty, the fact that he had a third party warranty, and the maintenance records he would try his best to help……in fact his dealership would likely contact the third party warranty on behalf of the owner to try to get them to pay for the repair and do it in his shop since he could make money and help the customer.

In the event of a warranty repairs, he also said the dealerships make a lot of money on the warranty repairs because it is paid by Toyota corporation…..an inconvenience fee to tie up bays, techs, etc…..

Finally, he said in the post relating to the OP, and having the limited information……he would tell them to go to an independent mechanic and ask for a rebuild….they likelihood that that the engine is toast could be the case. But there is also the possibility that it could be something less severe and much less expensive. Some shops default to “engine replacement” because it easier than breaking it down and finding a more minor repair and pays much more…..

So I stand corrected - it COULD approach / exceed five figures. But would not be close to the $32k that was quoted. He wouldn’t tell me what retail cost if the engines would be because he won’t even sell an engine retail at the moment - they’re all tied up in the warranty / recall campaign.

 

So no quote huh? That's an extremely long non-answer to a very specific and reasonable request. Good answer from a dealership guy though.

 

So, that's a "no" then. Wow.

 

Life’s a reading test; if you don’t think there is an answer in there I got nothing else for you. He won’t give an exact quote - mostly because it’s a waste of his time to entertain me. He did say if there was an established relationship and give the circumstances of the OP, he would be able to control costs to be much less than five figures…..that not good enough for you?

 

Nope. He probably won't give an actual quote because he knows there's no way to replace this engine for less than $10k, let alone "much less" as he says - I don't care how much of a relationship he may or may not have with the customer.

 

This actually isn't true for the auto industry. Insurance will often pay straight MSRP or even provide a used part to the shop, insurance pays as LITTLE as possible. Toyota's warranty will ONLY pay MSRP on parts. Retail customers will pay a higher amount so the dealership can maintain a higher GP%.

 

Hmmmm...I've always understood that service departments make higher profits on customer pay repairs than they do on warranty repairs.

 

True

 

Yep, this is why his GSM buddy has no idea what he's spouting. He needs to stay on the sales side and let the service guys do service stuff.

 

What's special about Nov '24? Asking from a Sept '24 build

 

I suppose that could depend on the amount of warranty work that is being done - if it’s a body shop that is constantly turning over cars and having full bays, it could become quite lucrative. I do knowledge that part and labor rates for customer repairs could be higher than warranty work. More speaking about volume I suppose

 

@ColoradoTJ - listen sir.., there has been some insults back and forth, but you calling people adults is uncalled for and if you weren't a staff member, we would have words.....

Bahhhhh.., you calling people adults, how dare you?!

.., everyone else..., carry on..............

 

Nov '24 is allegedly when they finally "resolved" the block debris contamination problem.

 

Why would it take them until 6 months after the recall was issued!!? I bought my truck because it was built well after the recall date!!

That means that some recall long blocks were pre- resolution.

Come on Toyota!

This cinches me buying the extended warranty.

 

Because Toyota is probably the slowest-moving auto manufacturer.

I mean, we are in the 25th year of the Tundra and they are only on their third generation.

 

They don't need to fix what isn't borken. That was true for previous generations. This one, however...

 

Good luck op, I got out of my gen 3 due to a newborn.

Give it some time, seems like lawyers are getting ready for class action lawsuit, I just got some random flyer from some law office stating if you owned a 2022-2025 tundra and had to pay out of pocket for something to give them a call now.

Always like Toyotas, this tundra soured that note from all the dealership visits for all the random fit and finish issues and always - yea we will order a new headlight/door seals/XYZ for you, but don't follow up on it for a yr later and I literally sell it

 

Yeah, that’s all I was referring to. There are documented failures into the ‘25 model year. I think they’re all late ‘24 build dates, though.

 

You got out of your gen 3 due to a newborn? I’m not following. I’ve got a 3 year old and a 9 month old and this truck is super spacious lol

 

I didn't see him say space was the issue. I'm guessing he didn't want an increased risk of waiting for a tow truck with an infant.