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Bak Industries Excellent Customer Service

Discussion in 'Vendor Reviews' started by slothy524, Nov 26, 2024.

  1. Nov 26, 2024 at 9:27 PM
    #1
    slothy524

    #1
    slothy524 [OP] New Member

    Joined:
    Apr 14, 2021
    Member:
    #61807
    Messages:
    7
    Gender:
    Male
    Vehicle:
    2021 Lunar Rock Tundra TRD PRO
    I don’t think I’ve had such a positive experience with a product warranty claim or general customer service before.

    I bought the new at the time BAK revolver X4S bed cover for my 21 PRO back in 2021 when my truck was delivered. Recently had some issues with the vinyl wrapping around the aluminum slats almost 4 years later. I thought let’s check with manufacturer to see if there are any solutions to repair. I love the cover for several reasons, thought maybe it’s time to get a full shell, but wasn’t ready to change. It Ended up filing a warranty claim, emailed a couple pictures. 3 days later I had a brand new cover delivered to the house. No hassles, no bs. Excellent experience.

    I just wanted to give credit when it’s due.

    IMG_3144.jpg
     
    slothy524, Nov 26, 2024
    #1
    Tripleconpanna and SoCal_Erik like this.
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