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RCI Sucks! / JK they solved my problem promptly. *until next time my friends* (He-Man voice)

Discussion in 'General Tundra Discussion' started by Joro43, Sep 26, 2021.

  1. Sep 26, 2021 at 2:28 PM
    #31
    Barrett50

    Barrett50 New Member

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  2. Sep 26, 2021 at 2:28 PM
    #32
    AZBoatHauler

    AZBoatHauler SSEM#140 / 2.5 gen plebe

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    So.Arizona
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  3. Sep 26, 2021 at 2:30 PM
    #33
    Barrett50

    Barrett50 New Member

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    Still don’t get how he got off the hook on pics in his Buc-ees jammies. Maybe @Hightide knows.
     
  4. Sep 26, 2021 at 2:30 PM
    #34
    Rolling Biome

    Rolling Biome New Member

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    RCI's customer service is actually pretty good from my experience. One of the sliders they sent me had a rattle inside, from a large chip they forgot to clean out, and they sent me a whole new one. Didn't even want the rattling one back.
     
  5. Sep 26, 2021 at 2:31 PM
    #35
    memario1214

    memario1214 Hotshot Offroad Staff Member Vendor

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    Did someone say constructive discussion? In that case I got nothin
     
  6. Sep 26, 2021 at 2:31 PM
    #36
    TaquitoBandito

    TaquitoBandito SSEM #91, KitKat Aficionado, A Dancer for Money Exotic Dancer

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    Retrax Pro XR, Desert Eagle Plate, Seat Jackers, Kenwood DMX1037S
    Close the thread. @Azblue will take care of this.
     
  7. Sep 26, 2021 at 2:32 PM
    #37
    Barrett50

    Barrett50 New Member

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    Hightide, Booney, GODZILLA and 7 others like this.
  8. Sep 26, 2021 at 2:33 PM
    #38
    T-Rex266

    T-Rex266 Owner, CTO and executive chairman of X Staff Member

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    I don’t think this thread went where OP thought it was going to go
     
  9. Sep 26, 2021 at 2:34 PM
    #39
    gosolo

    gosolo You Don’t Know Who I Am But I Know Where You Live

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    2"CB shackles, bushings and 1 shim, lockerdown console vault, rear folding seat back mod, snugtop shell with opening side windows, 46g fuel tank, SDHQ sliders and hidden winch, Decked Drawers, Alcan leaf springs and got rid of the interior chrome
    My RCI trans skidplate arrived missing hardware, but I had st st bolts on my shelf to do the job. I have read enough posts about RCI having missing hardware to consider it not uncommon.
    Damaged merchandise isn’t acceptable either on a skidplate or a wedding ring.
    But trash talking them before they have a day or so to respond isn’t fair either.
    Just my $.02
     
  10. Sep 26, 2021 at 2:34 PM
    #40
    Azblue

    Azblue Beer is Good Staff Member

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    The Dirty T ( ^_^)_且

    Have you tried rebooting your skid plate yet sir?
     
  11. Sep 26, 2021 at 2:36 PM
    #41
    15whtrd

    15whtrd Mr. Blonde

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    TRD Pro suspension, +2 Coachbuilder shackles, 2015 TRD Pro headlights, 20% ceramic tinted windows, clear ceramic tinted front windshield, aFe drop in pro s dry air filter, TRD airflow accelerator, TRD oil fill cap, TRD 18 psi radiator cap, BDX Bullydog tuner, Weathertech floor mats front and rear, rear seat fold down mod, DNA hard trifold tonneau cover, Linex with uv protection, TRD rear swaybar, TRD center caps, TRD Pro grille insert with color matching surround and bulge, TRD PRO headlights, aluminum oil filter canister, Real truck tailgate seal, Pop-n-lock tailgate lock actuator, rear diff breather relocate, RCI front skid plate. 275/70 R18 BFG KO2s
    I didn’t use any of the hardware they sent, I swapped it all to stainless. But it did help having the factory bolts. So I probably would’ve called and told them to send me a new hardware package. And possibly an unblemished skid plate or a discount.
     
  12. Sep 26, 2021 at 2:36 PM
    #42
    ToyoMafia

    ToyoMafia SSEM #15-3MW-RGBA#?-@toyomafiaworld Vendor

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    And now cue the crickets
     
  13. Sep 26, 2021 at 2:44 PM
    #43
    BravoDeltaRomeo

    BravoDeltaRomeo Old Man Little Blue Finger

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  14. Sep 26, 2021 at 2:44 PM
    #44
    cctxquicksand

    cctxquicksand IG - TRDistheWrd

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    Darkness, GODZILLA, Rica25 and 5 others like this.
  15. Sep 26, 2021 at 2:54 PM
    #45
    Punisher29073

    Punisher29073 New Member

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    Clearance lights, Light bar in front bumper, Ditch lights, CB Radio, AGM Battery, SLEE Sliders,
    I feel dumber for having read this entire thread.
     
    rcjh0891, chrisb, Darkness and 11 others like this.
  16. Sep 26, 2021 at 2:56 PM
    #46
    TaquitoBandito

    TaquitoBandito SSEM #91, KitKat Aficionado, A Dancer for Money Exotic Dancer

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    I gotta make dinner but I want to know how this all turns out for the OP.



    Oh, wait. RCI isn't open on Sundays.
     
  17. Sep 26, 2021 at 2:58 PM
    #47
    Occidentalis

    Occidentalis Out Snakin'

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    They might call a few people in for an emergency like this
     
  18. Sep 26, 2021 at 3:00 PM
    #48
    FlyingWolfe

    FlyingWolfe Wolfie

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    Is it still Friday?..
     
  19. Sep 26, 2021 at 3:03 PM
    #49
    ToyoMafia

    ToyoMafia SSEM #15-3MW-RGBA#?-@toyomafiaworld Vendor

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    This OP is lucky it’s not Friday.
     
  20. Sep 26, 2021 at 3:04 PM
    #50
    Black Wolf

    Black Wolf Chillin' in Alamosa

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    Not quite yet...ha!
    Let's see....obviously damaged shipping box by visual inspection. Plate scratched up and fasteners scattered and some missing......hmmm......
    This had everything to do with the shipping "carrier". We get so many UPS and occasionally FedEx goodies that arrive at work that are so fucked up beyond belief. Many of the contents are literally worth 10's of thousands of $$$$. We immediately tell the driver to wait so we can take pictures and file a damage report before we let them drive off. Sure an item can be poorly boxed up but RCI uses the same packaging for all their various products. Shit happens. Especially with freight carriers. Due diligence is required first before trashing a vendor here. I wonder if the OP submitted his pics and filed a claim with the folks that dropped it off???
     
    Last edited: Sep 26, 2021
  21. Sep 26, 2021 at 3:06 PM
    #51
    Dr Doobie

    Dr Doobie Growing member

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    I smell what yer steppin' in! Love that show
     
  22. Sep 26, 2021 at 3:11 PM
    #52
    Geezer

    Geezer New Member

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    It looks like I'm in the minority here, but when I buy something new I expect it to be delivered in new condition and with all parts included. It would be different if the sale was discounted as an 'open box' or 'scratch and dent', but full price purchases deserve a complete brand new product. If it is acceptable to the users to get one already scratch up then why would the manufacturer go through the trouble of making it look nice in the first place?
     
  23. Sep 26, 2021 at 3:12 PM
    #53
    Blacklotus

    Blacklotus New Member

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    Fox 2.5 DSC Front and Rear with DSC , TRD Pro Front Grille, JL Audio C7 3 way Active Audio, Pioneer 10.1 floating HD head unit, 20 inch Fuel Wheels and 35 inch BFG K02 Tires C4 Fab on order Decked System Overland bumper, RSI Adventure top 35 inch 12.5 20 inch Wheels and Tires Dirtydeeds exhaust custom setup Baja Designs light bar and fogs and LVP9 for bumper
    HAHAHA i just spit my Beer out !!!
     
  24. Sep 26, 2021 at 3:16 PM
    #54
    Occidentalis

    Occidentalis Out Snakin'

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    We all understand this and agree - we're giving op a hard time because they are acting like it's the first time someome has ever received the wrong part or something damaged during shipping. RCI will probably offer money back or a replacement but OP hopped on here to vent before waiting for them to respond, making them appear quite foolish.
     
    Pmac, Tundra234, Booney and 5 others like this.
  25. Sep 26, 2021 at 3:18 PM
    #55
    TRDFerguson

    TRDFerguson SSEM #99/RGBA #8-ish?/It’s a funny name.

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    Parts like these are hard to ship economically in a way that protects from common shipper issues. I paid a LOT of money for freight shipping when I ordered sliders, but they showed up in perfect shape. I don’t know what OP paid for shipping on the skid plate, but I’m guessing it was the base option and probably included a disclaimer on damage to the finish due to shipping. UPS and FedEx don’t give a shit about the product or when you get it. It’s just another box that they have to annoyingly heave onto someone’s porch.
     
  26. Sep 26, 2021 at 3:37 PM
    #56
    Black Wolf

    Black Wolf Chillin' in Alamosa

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    Once the carrier picks up a package...The carrier becomes responsible for delivering that package in one piece. ...smh
     
  27. Sep 26, 2021 at 4:03 PM
    #57
    TundRo

    TundRo New Member

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    With a thread title LIKE THAT, I had such high hopes.. and here I am, read all damn 56 comments.. #FAIL
     
  28. Sep 26, 2021 at 4:06 PM
    #58
    Black Wolf

    Black Wolf Chillin' in Alamosa

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    So true. BTW, you need to change 1764 to 1794.....ha!
     
    gosolo and TundRo[QUOTED] like this.
  29. Sep 26, 2021 at 4:06 PM
    #59
    ToyoMafia

    ToyoMafia SSEM #15-3MW-RGBA#?-@toyomafiaworld Vendor

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    Just be happy you did not have to try and read 12000 posts to figure out what’s going on.
     
  30. Sep 26, 2021 at 4:07 PM
    #60
    Black Wolf

    Black Wolf Chillin' in Alamosa

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    What thread are you referring too.......?????
    :rofl::fistbump::burp:
     

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