New truck delivery - how mad would you be ?!?

Based on your posts calling people slow learners makes you come off like the smartest guy in the room type which can be difficult to deal with or annoying at the least.

I’m really surprised the GM didn’t just take the truck back and sell it for more money as a low mile CPO Pro. Seems like a win win. He gets you out of his hair and on your way down the road to find another Pro or a Dodge Ram.

Hopefully the paint repair he finally agreed to meets your expectations.

 

Any expectation beyond repairing the initial damage is fucking assinine. Expecting "compensation" (free shit or additional discounts) is an embarrassing insight into the mentality of people today. Have them fix it and move on.

 

My new truck came in with a crooked front bumper, sits lower on one side by three-eighth inch. The bed is not square and centered with the cab, noticeably off by half an inch. AND, the car was delivered to me at the dealer without a multipoint inspection or detailing from the dealer. The truck had suction cup marks on the inside and outside of the windshield and the door panels. It was pathetic. I assume the dealer was pissed I didn't buy a truck off the lot, they only had a couple, and I had them order me what I wanted. I can't fix the bed but the rest I will sort myself, I was just happy to get the truck.

 

Oh hell to the NO, I would like to return this truck.......Yes I have the receipt

 

Yeah, the Tundras are seldom "square" as a whole. Some have bumpers that need adjustment, all have a rear axel that sticks out further on one side, and my bed isn't square with my cab either. A dealership should be happy to align the bumper properly, I wouldn't even go down the rabbit hole of the bed alignment, but the dirty delivery would irritate me on a brand new vehicle. Still, at least you know they didn't wash it and put swirls in your paint.

The OP had actual damage caused while the truck was in the dealership's possession, so that would definitely have to be fixed on their dime IMO.

 

Yeah that whole front bumper issue, I've got it too. But meh, it's only if you stare long enough.

Honestly, reading through this thread, I get the OP's frustration about paint chip on the door which was done prior to delivery of the vehicle and finalized paperwork. But this is a /rant thread. You just need to tell the dealer to fix it and move on, enjoy the truck, add some mods, post the updates for us to see what you've done to your truck.

 

So they’ve had the truck since Tuesday - still don’t know when it will be done.

And to the “it won’t show on a CarFax” crowd - I’ve got a CarFax that says your wrong.

Dealer gives a year of service complimentary with sale (actually CarFax does - to sell you a subscription service later - telling you how useful it is to show you care for your car and to get a higher trade….an envelope of invoices or a log of oil changes in a notebook has as much value in my opinion).

Anyway - I just decided to review it again to see if anything showed up - low and behold it does !! It’s not as an “accident” just “body repair - door. The “funny” part - it shows this on the date the dealer took delivery (5 full days prior to my receiving the vehicle).

I now have a sneaking suspicion that they KNEW about it - and simply tried to sneak it passed me - or simply took it over to body and someone said finished - without doing anything.

Like I said originally- if they had been upfront, honest and awake - none of this would have been an issue at all. It’s the way it was handled with flip flopping on accepting, then how it would be “fixed” that made me ask for anything more. The more I learn - the more I regret buying there.

 

Did you fill out your survey yet? That's the one thing that will make a dealership very uneasy... threaten with a bad survey. I used to sell Subarus. Trust me, those surveys are so important to a dealer / salesperson its not even funny!

 

I specifically tell the dealerships to not touch my vehicle except put gas in it. No way I want more work as soon as I get it home removing all the wash boy installed swirl marks. I'd be thrilled to pick up a vehicle in that condition lol.

 

Yes - I did the survey already and gave them good marks on that.

I know it’s a HUGE deal - but it also reflects most on the salesperson. It’s not their fault their boss is an idiot.

Even if I trashed them in a survey - guaranteed with this idiot it would be the sales persons fault - even when it’s not. He gave quite the impression of someone who loves to take the praise but pass the blame in my conversation….like I said, tossed sales rep and detailer under the bus….but when he tripped up and acknowledged being aware of it (after saying sales person never talked to him) - he was quick to start changing stories again.

Reality is I had a great sales person from a lousy dealer. Sales has 1 job - and they did it…dealer has multiple roles and has screwed most up. And yea - most kids in detail couldn’t last a day doing it properly.

 

It seems the cost to achieve "some" satisfaction that you've finally made the GM/dealership acknowledge the fault and fix this problem far outweighs the cost of a little "do-it-yourself" Toyota touch-up paint. I've learned my lesson from too many bad dealership/shop experiences. I will complain but fix most little stuff they screw-up myself...kick the cat, curse at the sky, and drink a beer. It's the lesser of the evils for me. I know it sucks you got a brand new truck with a couple small door scratches and I don't blame you for being upset. But in the end, was it really worth all the hassle?

 

You are absolutely correct. It effects the salesperson bonuses tremendously… But, the better overall csi, the better the dealership makes out. I got hosed a few times by customers who loved me but hated our F&I guy (I mean who would think people hate being held in an office for hours being relentlessly verbally assaulted about extended warranties, maint plans, and paint protection?) I definitely give you props for not taking it out on the sales rep, but it was definitely a bargaining chip (whether you followed through with a bad survey or not).

 

Yea - my whole thing with CSI - it directly effects 1 person, but it typically is a team effort screwup the hurts you (or occasionally outside of your control entirely).

It’s like the idiots who either don’t tip or leave something like 5% at a restaurant- blaming their server for things like “the valet was backed up or slow” or “there was some loud drunk at the bar or crying baby at the table next to me” - like the SERVER had any control over that or wants to listen to these idiots either.

Its just about respecting the job a person has and taking the issue to that person directly. Using the same example - if the food was bad, you might say something to the server - expecting them to alert the responsible person (manager, head chef) - but you don’t yell at the server…they just brought you the food - they didn’t prepare it wrong. Sometimes people just lash out at the only face they see - and that’s wrong.

Likewise - the person responsible should be able to make it right and do so. Once they start crying “not my fault” - it’s gonna set me off. If it’s not the responsibility of the manager - or manufacturer/franchiser - whose is it to handle simple customer concerns ?!?

 

And yea - F&I is usually where things go sideways….or better yet - where someone gets all hostile because no one wants to touch their 480 credit score with 2 past repos. What do you mean I don’t get that 0% for 72 I saw on tv…it’s discrimination (pick whatever random ass reason that’s completely untrue and insert here).

My old job in the body shop - I had an office next to finance guy at a Hyundai store in the ghetto - walls were thin and you could hear the whole conversation. They’d get mad - storm out towards the bus stop and i would just pop my head around the corner laughing.