Dealer Service Experience during Covid

Dropped the truck off today for it's 15k mile service since my ToyotaCare runs out tomorrow. So that's getting done plus the service advisor offered to do a complimentary oil change as well (which it needs due to time not mileage).

Mentioned to her that I wanted to have them swap my shocks for the TRD Off-Road ones that I got from a forum member here and she was all about having them do it. Offered to do it for 1 hour of labor plus the cost of the alignment (and she discounted that by $30) which I think is more than fair for a dealership to do the work.

Guess some dealerships will take whatever work they can get now but the experience was excellent!

 

That’s awesome , it’s nice to hear the good stories about dealerships too instead of all the negatives .

 

Yup everyone screams from the top of the mountain when they get crappy service but not when all goes good!

 

I have done business with my local Toyota dealer for about 20 years, they are consistently good, and they have corrected mistakes without drama... they continue to earn my business.

 

I have nothing bad to say about my local dealership from the sales people to the service department. Always outstanding service!