Possible problem with my new hids??

So my wife bought me new hids for my spyder headlights....went with the xenondepot extreme 35w. Everything is great until I use the high beams. When I go to switch them back to low beam, I lose all light (from headlights...parking lights, led surround bars, ets all still work). I can just turn the headlight switch off and back on and lights are back. What could it be?

 

Do you have auto headlights? The brightness is screwing with the photocell.

 

No I don’t have the auto lights.....just an SR5

 

Then I don’t have a clue.

 

Dang.....well thanks anyways! We’ve emailed them about it twice so far but haven’t gotten a response yet, so I figured I’d ask on here

 

Don’t give up. Someone can probably figure it out.

 

I have one idea and that’s a relay harness.....but it’s damn cold outside so if i don’t have to install that, I’m not gonna