Why is my Tundra asking for a PIN number?

I have no idea how it disconnects but it has happened about 5 times in just over a month.

Also My carplay wont shut the radio off when I get a phone call. It does fine when I make the call.

Any ideas?

 

You’re under warranty take that thing can to the dealer and let them deal with it. My guess is the radio needs to be replaced or there is a loose connection.

 

I had many issues with my h/u. Once replaced it’s been working perfectly. If you have it replaced, don’t leave the dealership without their syncing it to your VIN and account via Techstream, and linking to your connected services. I have a thread on the challenges I encountered educating the dealer on what to do, they had no idea. Good luck!

 

mine was/is doing that as well. I was told when I took it in for first service that it had to do with one of the "free services" expiring and thus it keeps wanting to try and reconnect. Is that really what it is? I don't know...maybe. I signed in again through the pin and it goes away again at least for a while.

 

Toyota is doing a host of annoying things! Not sure why there making it less user friendly but- this will be my last Tundra

 

Have you tried just plugging in via a cable to right of dash for hard wired Android Auto/Car Play? Guess I'm not sure if that would solve the pin issue but it worked for me when it was disconnecting from my profile and wireless Car Play was not working...

I've driven in no service areas all of the time and it hasn't really had the issue for me...maybe a few random times over a year I haven't been able to connect to the profile, asked for pin few times but plugging in seemed to solve it for me on those random times.

 

Yes, I searched and found the older threads, but there was no definitive answer to why this message randomly pops up, or a definitive answer to how to fix it.

I've owned my Tundra for 6 months. I've never activated any of the subscription services, even for the free trial period. I use CarPlay almost exclusively, both via bluetooth and the USB cord.

For the first time today, I started getting the "Enter PIN number" message about every 10 minutes on a hour long drive that I do frequently. The cell service on this drive is hit and miss, but that's never caused the message to display before, so I don't think that's the problem.

Does anyone know why this message appears, and what is the proper fix to make it go away for good?

Thanks, and sorry for the redundant thread.

Matt

 

First, you have to pair your remote to your driver profile in Settings on the Infotainment system. That’s stops it. Second, If I reach in and start the truck and walk away with the fob in my pocket the pin screen will pop up because it couldn’t validate an account to a key fob.

 

Thanks, but I've linked my FOB to my profile twice already. Once during initial setup, and a second time when I was getting the "Adjust Seat" message. Also, I live in the country, and my FOB rarely leaves the center console, so that wasn't the cause of the messages, today.

Anyone else have any ideas?

Matt

 

Ryan, I did use the search function, and the responses were all over the place. No one seems to know why this message randomly starts to appear after months of normal operation. The common fix appears to be re-linking the FOB to my profile, but why should that be necessary for a third time in 6 months?

Do you have an answer?

Matt

 

Yup, plenty of threads and posts on this topic, but no definitive answers to my questions....and still none.

If you think you know the answers, please chime in. Thanks.

Matt

 

The point about there already being threads is that a new thread doesn't help. It would be more productive to have it all in one spot so all possible solutions are centrally located.

 

Yeah, I guess one more thread without any definitive answers doesn't help. Was hoping someone had found the answers. Guess not.

Matt

 

This is phucking ridiculous. I'm still getting the "Enter Pin" message every 10 minutes.

1. My profile loads when the truck is started. There's only one profile
2. My only key FOB is linked to my profile.
3. I've never activated any of the connected services, even for the free trial period.
4. Everything worked as it should for 6 months, then I suddenly began getting the damn "Enter Pin" message.
5. I have no idea what the original PIN is from the initial setup.

I did the reset PIN in the app on my phone. Toyota texted me a new 6-number PIN. I entered that PIN in the app. All good. Took a drive and waited for the "Enter Pin" message to pop up on the truck screen. When it did, I pulled over and entered the new 6-number PIN. It tells me it's the wrong PIN and now I have 2 more chances to get it right. Then what?

Can someone please, PLEASE, give me a step by step fix to this problem. The dealership tech I spoke with was clueless.

Thanks

 

Toyota doesn’t text you a new PIN. In the app, go to the upper right and touch the little person figure. Then under your name hit account. Hit security settings. Near the bottom, hit reset PIN. You pick the PIN. My only complaint is having to use 6 digits.

My impression is the multimedia unit has a short memory for PINs on occasion and its Bluetooth and iPhones get mad at each other and start working intermittently, forcing you to delete the iPhone and reconnect it. It’s a computer, periodically you have to give it the three fingered salute.

 

Hmmm...when I hit the Reset PIN in the security settings in the app, I got a text from a 47413 number stating:

"Toyota will only text you for account management and verification. Your access code is: XXXXXX (the actual code was 6 numbers). You understand that you may opt out by texting STOP."

I actually just tried it again, and got another text from the same number with a different access code.

Damn, this is frustrating.

 

I'm not sure exactly what you are asking. Bluetooth connects and works fine. I just can't get the "Enter PIN" message to stop popping up every 10 minutes while driving. None of the suggestions on this thread have worked. My dealership has been no help.

This Toyota Support page https://support.toyota.com/s/article/PIN-Popups?language=en_US indicates the remedy is to reset the PIN in the app, but that hasn't worked.

I'm at a complete loss for things to try next.

 

I reset my PIN 2 days ago, and there was no text message involved. I would consider deleting and reinstalling the app. The version I have is 2.1.15 do not subscribe to remote connect. The app is typical Toyota user software and is why programmers should not supervise programmers. Dumb users should supervise programmers.

 

I'm not sure what app version I have, but I'm pretty sure it's the latest one. It most definitely sends me text messages when I reset the PIN. I am not subscribed to any of the connected services.

That said, I *may* have figured out the fix today. I was kinda monkey clicking, so I don't remember the exact steps I took, but it involved entering Guest mode, then reconfirming my profile. Ultimately, it asked me for a PIN. When I punched in the PIN that Toyota texted to me, it was accepted, and said I was all set up. I didn't drive anywhere today, so I'll find out if the problem is fixed tomorrow. Finger crossed...what a damn headache!

 

I'm the latest lucky victim here. I keep getting a pop-up for a PIN, that I've reset multiple times via the app or the headunit....to no avail. Now, I'm getting a pop-up asking for my email address. These both happen regularly, but seem to have no real effect on what's going on with my unit. Its as if they are just glitches.

I stopped by my dealer today while the email-request was popped up. They were clueless and said that if I hit the SOS button, it will connect me to someone that can deal with my subscriptions, but I don't have any subscriptions and to use the SOS button, you have to subscribe to Toyota Safety connect.

I also tried to sign out into Guest mode, but when I signed back in...same pop ups.

Not sure what else to do here. So frustrated!

 

Update: I finally got ahold of Toyota customer care and they were stumped as well. They were very nice but not helpful at all. They had not heard of this issue, searched their solutions database and came back empty. She said the only thing that they could recommend is to uninstall and reinstall the App on my iPhone. I did that and will wait to see if it solves the pop-ups, but I'm doubtful at best. I'll report back if it works.

 

Might delete the profile in your truck and recreate it, re-linking your phone and Fob and setting a new pin.

 

Uninstalling and reinstalling the app did not solve the problem for me. I think the solution is to delete your profile, then recreate it, as mentioned in the post above. That's what ultimately worked for me.

FYI, my dealership service manager and Toyota Customer Care were also absolutely no help with this problem.

 

Does this activate or start up anything in addition with Toyota or reset any settings. This is just a security measure? Correct between App and Phone?

 

Sorry to dredge up an old thread, but has anyone figured out why this request for a PIN message randomly pops up after months of normal operation?

Mine just started doing it for the second time in a year, yesterday. I'm still using the same FOB, same profile, no subscriptions, etc... I haven't changed a single setting on the infotainment system. I did do the recent software update about a month ago, which installed without a glitch.

The first time it happened was a royal PITA. I had to basically delete everything and re-do the initial setup. I saved the PIN from that fiasco, so I'm hopeful that will work this time. I'll know later this evening.

Can anyone explain in layman's terms why this continues to happen, and how I can avoid it? My dealership techs are absolutely clueless.

 

In my experience it happens every time a subscription change happens. Whether Siris, ATT, or any of the multiple Toyota subscriptions, it will start asking for PIN (and never stop until you enter it) once your subscription either begins or ends. The PIN it's asking for is setup via the Toyota phone App. If you've never set up a PIN then use the phone app and set it. Once you enter the PIN on the head unit it should stop asking.

 

Thanks, but I've set up a PIN twice and entered it on my head unit. Once on initial setup and once when this problem happened the first time. I also never activated any of the subscription services, even for the free trial, so I'm confident it's not related to that.

These continuing annoying tech glitches have ruined my love affair with this truck. It's my third new Tundra since 2008, and it's quickly becoming my least favorite.

 

Try the old pin, mine asked for it a few weeks after the software update.
Been fine since. No services for me either.

 

Yea, it's pretty sad how incompetent Toyota is with the head unit software. I would much prefer a standard double-din unit that I could replace with my stereo of choice. Most modern vehicles have a non-standard unit that really sucks compared to the much cheaper and better units that are available.

 

it's a manual pin you setup during delivery. The sales guy did it with me when we first sync'd everything out. If you don't know your PIN, try calling the dealership or person that helped you do your delivery to see if he sets a generic PW for all his sales. Your suppose to enter usually your own PIN before you drive off the lot, that's at least my experience where a delivery specialist there sat with me for 45m syncing everything up with me side by side.