Auto Dimming Feature Missing on One Side View Mirror

Any update on this?

 

This mirror thing is a Toyota screw up that they don't want to own up to! I am pressing the issue with them just because they refuse to accept responsibility. They have clearly made mistakes in their documentation and marketing yet won't acknowledge such. If they just said, "oops, we accidently sold you something we don't make, how can we make it up to you?" I'd go away.

So far, in my case, I pointed out the issue and supporting documentation to the service manager, he agreed with me and looked into a replacement mirror. It was determined no such part exists. I had an open case with Toyota for about 7 other issues and he advised me to add this to the list; I did as instructed. My case manager was beyond awful. After many weeks, she closed my case against my will because "Toyota does not have a remedy to the reported issues". As far as the mirror issue, the case manager told me the Toyota sales person sold me an item Toyota doesn't make so I need to resolve my issue with him....WTF??

On a side note, I was guaranteed an extended 10 year warranty upon the resolution of my case. Toyota refuses to provide this warranty because they could not resolve the issues. Aside from the mirror misrepresentation, I have the ongoing fender flare issue, power lag / stall from stop, and a problem with the power running boards. Since Toyota can not fix these issues, they closed my case and refuse to provide the promised warranty. I've had bad car experiences, but never anything like Toyota is giving. This is a one and done with this brand for me!

 

I think its time for you to sell that lemon and move on man, life is too short to have to deal with shit like that and lose stomach lining over it.

it didnt work out, sucks, but it happens.

 

Thanks for the update...and I don't blame you for being upset. I would be too. I guess I'll caulk the passenger side dimmer mirror up to "oh well." Hopefully I don't run into more issues...

 

I don't sweat the small stuff. The truck drives great and looks nice (up for debate I know, lol). It's all first world problems and I couldn't get something comparable even close to the this price range. I usually get a new truck every 3 years or so, so I'll more than likely ride this out. I'm just glad I don't have the leaking issues or some of the other crap I've read on here.

My motto in life is, "it can always be worse". I don't ever challenge God by saying, "what else can go wrong" he may be bored and want to show me.

 

The conclusion to my story is, the part doesn’t exist, will never exist, and no compensation will be offered. My case manager made it very clear that they are not going to do anything for me. I am in the very same shoes as @Donas. Fender flares still on order, door trim pieces still on order, also the stalling issue.

I cannot wait till I reach the 100k mark and this thing is out of warranty and I can move on from Toyota and never look back. They have truly dropped the ball in so many ways.

One of the shitty parts is, is there anywhere safe to go?

 

I'm sure the supply issues are experienced with every brand now. But as I've said before, it's not the problem but how it's handled that matters. I had so many problems with my 2019 Ram 1500 I sold it in a year; but in looking back, at least this brand rented me a vehicle when they didn't have a loaner available. Toyota says, oh well, not our problem. I had sworn I would never own another Ram product, but Toyota has made them look golden to me! I like the Tundra, but the ride isn't as nice as the Ram, maybe I will have to eat my words LOL.

 

don't buy a first year model next time and wait for the 2023-2024 tundra.

not trying to be a jerk but every single thing on this truck was new and as good as toyota is, they just couldn't make it perfect in the first year with everything going on.

there is a recall on the stall issue so maybe you can get that fixed now.

 

Personally, I enjoy buying the newest, latest, greatest of any product I'm into. With this, some problems can be anticipated, I take no issue to this. My complaint is how Toyota is treating customers; I have personal, first hand experience, to speak from. As I've said many times on here, it's not the problem, but how it's handled that matters. Toyota has dropped the ball far worse with customer support/service than it has with the product itself.

As far as the recall for the ECU stall issue, if you look at the details of what it is supposed to resolve, it is not what most of us are experiencing. I'd assume that is a CYA from Toyota so they can say they did something.

 

understood, I get it.

but when your out as the first adopter of something, your risk of having a problem then followed by less than stellar response is much higher.

They don't have fixes for this stuff yet so there isnt much they can do, they arent just going to start making payments for everyone or giving away a bunch of stuff, it just doesnt work that way.

Im not saying I agree with this, but it is what it is as an earlier adopter which now a days is more like a beta tester.

I bet by the 2nd year tundra will have significantly less issues and then by 2024 it will be pretty clean, then you don't have to mess with trying to get a giant company to offer exceptional customer service.

I really do hope they sort this stuff out to your liking, you seem to have a ton of shit wrong, I feel for ya.

Im sitting out for now for this reason, Im ready to buy one once I see they fix some of these things.

 

I heard back from the dealership last week. As they have said and we all know now, the dimming mirror does not exist. The service manager had the audacity to blame the sales person saying he is sorry that he sold me something that doesn't exist and I needed to get with him. I reached out to the sales person to let him know the case manager and service manager blamed him. His reply, "what do you want me to do? My hands are tied".

Fast forward to this week, my AC has again stopped working. I am hoping my opinion of Toyota can change, so I have reached out to another dealership for service. While making small talk with the service person, I asked what problems he was seeing the most of, during which I made mention of the mirror. He acted confused and I explained the whole thing to him. He looked up the dimming mirror in whatever parts system he uses. Ironically, in defining the function of the mirror, it stated the Tundra has "dimming side mirrors". He was now more perplexed. I just don't understand why Toyota can't acknowledge the error and correct it. They keep sticking their heads in the sand and humming really loud, hoping it goes away. He looked it up on the Toyota sight and it still says Tundras has them. As stated before, not a big deal, just stop the false advertising and admit it.

To answer the most frequent problem question, it is leaking. He says only one leak from the pano roof that remains unrepaired for 6 months, all the rest have been from careless assembly and easily corrected.

Update to above post - heard back from the new service department about the mirror. They were puzzled as well and claim to have pulled and compared wiring schematics for differing models. According to them, the only way to have a dimming mirror on the passenger side is to have extendable tow mirrors, otherwise the appropriate wiring is not there. They did state that Toyota clearly has misprinted the information. At least that is an answer other than finger pointing and saying I'm misreading the documentation.

 

I ask the dealership here in New Jersey about why the dimming mirror is only on driver side , they told me it's the standard feature... that's so stupid not to include passenger side ... ‍♂️‍♂️‍♂️

 

Is it? Toyota is still riding it, so I'll keep beating it!

 

I’m just going to call it a loss. Toyota is a consumer brand and is more worried about Corolla‘s than trucks. Lesson learned here. I will never buy a Toyota again.

 

Does anyone in the Southeast have a 22 Tundra with tow mirrors?
i was at a dealership yesterday and the sales manager looked up the part number for tow mirrors and he said he sees it in computer but that it is not available? Nor is it available to order on a new truck.

could someone post a pic of the different mirrors (standard vs tow)

UPDATED : pics thought Tow mirrors were to look like this and with Auto dimming

 

As of right now, I can't argue with that statement - I'm one and done with Toyota! I'm holding out hope that changing dealerships can present a new experience; so far, so good, we'll see.

 

I don’t see the point in having it on the passenger side but that’s my opinion. I’ve never been blinded by my passenger mirror from lights behind in any vehicle. Now with that said Toyota should own up to there mistake of mistyping but nothing you can do it is what it is. I still love my truck.

 

Hwy guys. Been on that mirror issue with Toyota several weeks now. Same story as @Donas , resolution - eat dick, no replacement, no compensation. I pissed them so badly that they now stating that my platinum doesnt even have power folding, auto dimmable, tilting, etc mirrors feature. So at this point my platinum standard feature is not even there, but its there, except that passenger mirror wont dim.
Fender flares not going be replaced, because its new quality standard as per toyota, so someone had them replaced and they are better than original ones, esse let me know.

 

Lmao, yup, that's about what they told me hahaha. I don't recall if I wrote it earlier but I changed dealerships and the second one actually did care about the issue and was puzzled, so they dug into it a little. The only passenger side dimming mirror in the Tundra lineup is the tow mirror. I find it very odd that Toyota is being so resistant on the issue versus just correcting the product description.

As far as the fender flares, I did have a dealership order a replacement set and they had the divots before they were even installed.

 

Not true. Toyota confirmed auto dimmable regular mirror (non towing) exist and certain models of 1794 has them. Not sure why platinum is excluded, but i was told by toyota that this is an optional feature. I laughed, because this is not optional, its standard. So they told me to send a maroney label to them. After they checked it, my vehicle became unequipped with this standard mirror feature. I submitted the case to couple local law firms, not sure how it would go, never had an issue like that. Been toyota boi since 2007. Never an iasue untill now.

 

Interesting, I'm merely repeating what was showed to me. I'm a far cry from a mechanic so I can't really argue with them. They pulled the wiring diagrams and tow mirrors were the only one that had the appropriate wiring....blowing smoke? Possible.

I have contemplated a class action suit just for the fun of it, but my wife has really been trying to discourage it, lol. I will definitely jump on one if you find a firm interested.

 

Only a "real" class-action law suit would make Toyota give us all pass-side dimming mirrors (yeah, like that would ever happen), or change the description on their marketing materials (which they would say was an honest mistake or wording).

But....who's gonna do it?
-99

 

I'm in for sure. Coudnt miss all fun. Like @Donas said, its more fun and principal. The only problem how donyou start a class action lawsuit. I will wait what local law firms responds. And all i needed is an honest apology and decent explanation from toyota.

 

The mirrors was one of the numerous issues I had listed when I had a case manager. She actually ended up telling me I needed to get with the salesman because he sold me "something that didn't exist." I believe I also have an email from the service manager of the dealership saying something similar. It's somewhat hard to make the honest mistake or miss wording claim when they're saying stuff like this.

 

I dont have too many issues with a truck so far, but the ones i have bothers me.....
1. Weather strips keeps popping out on the back windows. Weatherstrip driver door warped. Weatherstrips pass and driver inner front part of door keeps popping out.
2. Mirror Issue or not
3. Lose leather in the back passenger side. Looks like leather cover was made too big.
4. Fender flare quality.
5. Peeling spray in bedliner.
Overall nice truck, but flimsy AF, feels like all plastic parts will come of when closing the door...

 

Same here.
I can live w/o it but..........imagine your best bud set you up on a date with his cousin, and told you she's got double D's......only for you to find out she's only got one!

 

My sentiments, exactly.

My 2017 was "old design, solid and forgettable" and the new 2022 is nice and better in many ways but.....see above.
-99

 

Gawd almighty…adjust your mirror so it doesn’t shine directly in your eyes…problem solved. I’ve never had an auto-dimming passenger side mirror in the 62 years I’ve been driving and guess what…I’ve never needed one. Toyota made a mistake in the literature…let it lie.