Auto Dimming Feature Missing on One Side View Mirror

If people are so concerned about not having the dimming mirror. Then why drive off the dealership without what they paid for.

 

In all honesty, I was a little overwhelmed with a list of bigger and more obvious issues at the time. I noticed it a few days later and added it to the laundry list of other issues.

It seems many are focusing more on the mirror itself, can't see the forest for the trees, so to speak. Let's take an item so many are whining about, your spec sheet said your vehicle came equipped with tow hooks and it didn't. You wouldn't expect Toyota to deliver tow hooks? What about the spare tire? These things are no different, they are bought and paid for and should be delivered. Moving forward, these "misprints" can be corrected, but that doesn't help past sales.

 

Sounds like you need to sale your truck back to the dealership and find one with a dimming mirror and all the other things on your long list.

 

That is definitely an option....OR.....Toyota can fix the $70,000 vehicle I purchased so that the quality and performance matches the price tag. I've owned this truck roughly 3 months and it has spent 43 days in the shop so far over two visits, with hopefully only a week or so more before I get it back. I think I have a little justification to want more from Toyota than what they are giving.

 

they will add it as standard on the middle cycle refresh

 

Here's my 2016 Land Cruiser as a comparison. It's in the literature under "Auto anti-glare function". Outside mirrors is plural in the 16 LC manual just as it is in the 22 tundra manual.

Look, the point of all this is that a feature is listed in the marketing and owner's manual but not on the vehicle. I think those of us who own a '22 will agree its not a deal breaker since the other aspects of the truck are very good. I am hopeful Toyota will do something about this but I won't be crying in a corner if they don't.

Now if down the line we do start to see this in 2023 or later trucks then I'll be waving a pitchfork in front of Toyota HQ.

 

I am having this situation corrected to my satisfaction later this week at the dealership.
I will follow up after.

 

If there was no such thing, I wonder what parts the dealerships are ordering to correct it.

All my vehicles with auto dimming mirrors were either just the rear view mirror or all three. Never seen an example of passenger side mirror not dimming but I've learned from this thread it's apparently pretty common on domestic vehicles. I guess that's part of the reason I don't buy domestic brands anymore.

Those of you getting sour for people not noticing this right away are pretty funny. You could post about parts falling off and the peanut gallery would fault you for not checking the torque specs of every bolt at the dealer before paying.

 

According to my dealer, there are several passenger side mirrors for the 22. Ones with the BSM and ones without. My dealer ordered based on VIN.

 

I also only have the driver's side auto dimming mirror. Talked to the dealer and they will not do anything about it but they did note it as a complaint on my file.

Also, I recently tinted my windows and noticed that the auto dimming does not work anymore due to less sunlight shining into the truck. Problem solved!

 

The auto dimming works at night, when other cars headlights are hitting the mirrors. It'll dim them so the reflection doesn't blind you.

 

auto dimming only works if the in cab rear view dims, then it also dims the outside mirrors. the outside mirror have no sensor to determine if they should dim.

 

or maybe Toyota can say they didn't actually charge you for an outside dimming mirror on the passenger side and be done with it!!

 

That would be difficult. That is pretty much the purpose of the spec sheet, lol. It declares to the buyer a break down of what they are purchasing for the price indicated. As a matter of fact, I don't recall ever purchasing anything, anywhere and looking at my receipt that lists an item I didn't receive but the store says don't worry, we didn't charge you.

I spoke with my dealership again today and they reviewed the several documents I provided indicating "mirrors" and agreed with me. As I was explaining my point of view, he said, "you paid for it, it should be there". We'll see where it goes. It's more of a principle thing at this point; it really bothers me that Corporate Toyota can't acknowledge the issue. It's a shame that so many people have been told to pretty much pack sand when they try to get it rectified. I'm told that I "argue for sport", so I probably won't drop it

 

For sh**s and giggles, I opened a case with Toyota itself on this topic, to see if I can get a non-drone response from someone there.
Case #220507000814

Their 1st reply:
"May 10, 2022 at 05:09 PM
Thank you for contacting Toyota Motor Sales, U.S.A., Inc. We appreciate the opportunity to address your inquiry regarding the auto dimming outside mirror of your 2022 Toyota Tundra Platinum. We reviewed your vehicle and according to the 2022 Toyota Tundra ebrochure, the Heated power auto-dimming outside mirrors with turn signal is a standard feature on the platinum grade. Please refer to page 17 of the ebrochure for more information on specifications.

https://www.toyota.com/content/dam/toyota/brochures/pdf/2022/tundra_ebrochure.pdf

As we are unable to physically inspect your vehicle, we would like to refer you to your local dealership. We rely on the technical expertise of Toyota dealers as Toyota dealers’ technicians are specialized in the diagnosis and repair of Toyota vehicles. They are provided with extensive training and have access to state of the art equipment to help in the accurate diagnosis of your vehicle. Each dealer does have a customer relations manager, whose job is to address all product, sales and service issues that may arise and to attempt to resolve them in a mutually beneficial way for the parties involved. In the interest of customer satisfaction, we would like to make sure the customer relations manager at the Toyota dealer receives this information. If you would like us to forward your information to the customer relations manager, please give your permission and the name of your local Toyota dealership by replying to this comment. We would be happy to contact them for you in order to open up the lines of communication between you and the dealer and ask them to contact you within two business days. Your comment has been documented at our National Headquarters. If we can be of further assistance, please feel free to contact us. Sincerely, Francess Toyota Brand Engagement Center"

My reply back, today:
"May 11, 2022 at 05:13 PM
Thank for for the update, however, all of your documentation reads "outside dimming MIRRORS".....plural (not "a mirror"), but only the driver side mirrors is auto-dimable. The passenger side outside mirror does NOT dim at all.

This is the reason for my inquiry here - are we all (I am not the isolated owner with this situation) supposed to have BOTH outside mirrors, as per all the literature, spec sheets of purchased vehicles, or only one (driver's side)?
Thank you."

...let's see if they come back with anything real at all.
-99

 

Same here, Limited TRD OR only drivers side.

 

I’ll be curious to see if any of you get your dealer to swap it out for you. I have a platinum with only drivers side auto-dimming mirror.

 

Well, I don't think that is an option. I'm told a dimming passenger mirror isn't even made.....as of now. The question is will they offer anything to compensate.

 

I’ve been keeping my eye on this thread to see if anyone actually got the passenger side mirror dimming feature. So far it looks like what I said in my previous post is true. A passenger Electrochromic dimming feature doesn’t seem to exist for the standard mirror, as there isn’t even a test procedure for the passenger side according to the Toyota TiS repair manual. Only has the test procedure for the driver side Electrochromic dimming.

Now it comes down to Toyota mistake of using incorrect literature. Not saying a passenger mirror doesn’t exist, as I’ve pointed in my previous post here. It seems like it does exist in the Slide mirror, aka Tow mirrors. So if people really wanted the dimming feature and don’t mind the looks or feature of tow mirrors, I believe Toyota at least upgrade people to the tow mirrors or some kind of compensation for their mistake if they don’t like tow mirrors to keep customers happy. From what I’ve seen in another thread. The wiring maybe in for the tow mirrors already. so it could be easy as plug and play with the switches to the left of the steering. 2 blanks button has wiring connector but no buttons.

Also, I’ve seen some referencing the owner manual being plural with “mirrors”. Which is not wrong if the tow mirrors do have dimming feature on both sides. The owner manual is basically same to all trim model and package. Don’t matter what options you have. They don’t make different manual for each specific trim package. Just for that model. When there is a hybrid option is only time I see a different manual. Even in the repair manual there is only 2 options. Tundra or Tundra HV. The only real mistake Toyota fumbled on is within your spec sheet, which should be specific to trim package and options. But seems like they was just copying and pasting.

 

They also indicated the same on the web page with tow mirrors listed separate. Doesn't mention dimming in tow mirror nor provide as an option. I do agree though, surely misprints, but a lot of them and no attempt to fix it.

 

My truck stated -

"Heated-power auto-dimming outside mirrors with turn signal and
blind spot warning indicators, and power-folding and reverse tilt-down
features"

Anyone have any pictures of the turn signal indicators? My current mirrors just have the blind spot indicators, and auto dimming on the driver side mirror. Also, not sure I have the reverse tilt down, I back out of my driveway every morning, and I've never noticed my mirrors to move.

 

The tilting feature is turned on/off by the positioning the mirror toggle switch.

 

dont worry the lawyers have them covered in fine print

 

My dealer took pictures of the mirror when I went in to get my rear window seals replaced. Toyota apparently told them it was a misbuild and they said a replacement part will be sent. My appointment is scheduled for the 18th to get the replacement installed. We'll see if it's the correct mirror.

 

Update for those pursuing the mirror issue. I had been assigned a case manager for a slew of warranty issues and the missing auto-dimming mirror was brought up to her as well. I've been dealing with this person for about 6 weeks. The dealership was unable to resolve several of the issues because they are waiting on solutions from Toyota. The case manager called me today and closed my case because the warranty issues can't be resolved now and told me I misread all the documentation I provided her referencing a mirror. We debated it then she said, "some model Tundras come with both mirrors that dim but yours does not". I then pointed her towards the Toyota.com screen shot that I sent her stating the Platinum and the 1794 did. She then says, that's not a warranty issue, you need to contact your salesperson because they are the one that sold it to you. So now, according to the case manager, I wait for the sales manager to reach out to me. We'll see if the dealership has a little more integrity than Corporate.

As stated previously, the mirror isn't that big a deal, but the way Toyota is handling the problems and its customers is a big deal.

.....oh yea, I forgot the part about promises this case manager made to me that would "make up for all the problems" I've experienced. She reneged on those promises as well.

 

I had a similar experience but didn’t bother to update the forum because I was so pissed off about it. My case manager told me that it was not supposed to come with my truck and that they will not be able to offer any type of compensation.

I was also told that the bumps in the fender flares were part of the design and they could do nothing about it. Really pisses me off. Thinking about selling the truck at this point.

These are small things that I can live with but the way Toyota is handling it, is just about putting me over the edge.

 

Well, that's interesting.

Take a took at the response to my Toyota "case"....straight from the horse's mouth?
"Case #220507000814

BRAND ENGAGEMENT ADVOCATE
May 13, 2022 at 12:23 PM
Dear ********, Thank you for your follow-up response and we appreciate the opportunity to clarify your concerns. We apologize for our previous miscommunication to you for the 2019 Toyota Camry. We have confirmed that the heated power auto-dimming outside mirrors feature should be on both the driver and passenger mirrors of the 2022 Toyota Tundra Platinum. Your comment has been documented at our National Headquarters under your case number. If we can be of further assistance, please feel free to contact us.
"

Previous response:
"May 12, 2022 at 05:18 PM

Dear ********, Thank you for your follow up comment. I apologize my recent attempt to reach you by telephone was unsuccessful. I attempted to call you at the number we have on case *********** to further discuss your concern but must have missed you. We researched your inquiry further and determined that the Heated power auto-dimming outside mirrors feature should be on both the driver and passenger mirror. Since we are unable to physically inspect and diagnose your vehicle, we ask that please schedule an appointment with your local Toyota dealership to have the vehicle inspected. We rely on the technical expertise of Toyota dealers as Toyota dealers’ technicians are specialized in the diagnosis and repair of Toyota vehicles. They are provided with extensive training and have access to state of the art equipment to help in the accurate diagnosis of your vehicle."

I will be heading out to the dealership at some point, with copies on this case info for them - will see/update what happens.
-99

 

I know for sure Toyota is updating the fender flare. This was just confirmed for me yesterday via my local service manager.

The mirror issue screams class action lawsuit, to be honest.

And I totally agree about small issues but terrible response. I swore off the Ram brand because the number of issues I had and terrible response. I'd take that truck back in a minute now. The number of issues and poor customer service can't touch Toyota.

 

Following up with this: Has anyone received a passenger side dimmer mirror?

I took delivery of my 2022 Capstone yesterday and noticed only the drivers side has the self dimming feature. I expressed this concern to my salesperson, whom I've yet to hear back from.

Please post up if you've actually received and had installed a passenger side self dimmer mirror.

Thanks!

 

prob not since toyota doesnt actully make a passenger side mirror with dimming. only exception is the tow mirrors get it i think.