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Bought truck with wrong stripped lugnuts

Discussion in '2.5 Gen Tundras (2014-2021)' started by Jacsd27, Jan 23, 2022.

  1. Jan 23, 2022 at 1:11 AM
    #1
    Jacsd27

    Jacsd27 [OP] New Member

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    We just bought a 2014 Tundra from a dealership 3 hours away and drove it home to discover a steering wheel shake at 65-80mph. We looked into it ourselves and went to assess by rotating the tires and upon doing so noticed the lugnuts were the wrong size and stripped completely! They are supposed to be 22mm but all but 2 of them were 24mm. This is what’s causing the wheel shake and it’s so upsetting it was sold to us this way. I contacted the dealership but they basically said to bring it to a service center, which doesn’t open till the weekday. This is a major hazard and I am not sure what else to make out of this except they did not do their proper checks and inspection of the vehicle before selling it. We are coming up on our 5 day/250 mile warranty (if not we already hit the 250 miles from driving it back 3 hours) and I will hopefully speak the manager tomorrow. But we are so bewildered-why would someone switch out the lugnuts for the wrong size and strip them? And isn’t this something that should have been caught during tests and a mechanical workup of the vehicle before selling? Too bad we weren’t able to test drive it on the freeway or we’d be able to identify the steering wheel shake before we bought the truck. Open to any thoughts/ideas… thanks.
     
  2. Jan 23, 2022 at 1:42 AM
    #2
    ColoradoTJ

    ColoradoTJ Certified tow LEO Staff Member

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    Welcome to the site.

    I’m guessing the dealership will be towing the vehicle back (that’s one expensive tow). The wheels are most likely trashed now or need reworked. Depending if aftermarket or factory wheels. All 20 wheel studs and lug nuts should be replaced. You don’t know if the studs have been damaged by the oversized lug nuts or the flopping around of the loose wheels.

    This isn’t going to be a cheap fix and I doubt the dealership knew a thing about it. However, it is now their responsibility.
     
    Saltyhero13 and Jacsd27[OP] like this.
  3. Jan 23, 2022 at 1:56 AM
    #3
    Jacsd27

    Jacsd27 [OP] New Member

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    Thanks for your feedback. The guy at the dealership asked us to drive it back and didn’t offer to tow it. However he did say we could bring it to an affiliated service station nearby. But simply driving it is a risk. Fortunately nothing happened to us driving it carrying kids and all. It’s an unfortunate thing how this can go unnoticed. I suggested in a review they do test drives over 65mph to double check for related issues. Horrible. I hope we do find a resolution, wondering if they are accountable and what other questions/accommodation I should ask them when speaking with them again.
     
  4. Jan 23, 2022 at 2:22 AM
    #4
    ColoradoTJ

    ColoradoTJ Certified tow LEO Staff Member

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    I would not drive that truck. Have the dealership tow it to the affiliated service station.

    You will be looking for damage on the wheel lug inserts. If these are deformed, you have problems later on that may cost you a new set of wheels or more.

    Dealerships are not going to test drive vehicles down the highway. This should have been caught on the safety inspection when looking at brakes, tire condition (most used vehicles get new tires), and suspension components. I used to work at a Toyota dealership many moons ago, but remember what we inspected/checked for.

    I’m just surprised the oversized lug nuts held the required torque.
     
    Saltyhero13 and Jacsd27[OP] like this.
  5. Jan 23, 2022 at 2:31 AM
    #5
    Jacsd27

    Jacsd27 [OP] New Member

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    Is the safety inspection something we should have done at the dealership together with the salesman before purchasing? Because we did no such thing. Thanks again for your help.
     
    DXO likes this.
  6. Jan 23, 2022 at 2:53 AM
    #6
    ColoradoTJ

    ColoradoTJ Certified tow LEO Staff Member

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    No.

    When a used vehicle is delivered/received, it goes through a process to get the vehicle ready to be sold for maximum profit. Some vehicles are sent to auction, some are sent to local small used lots, and some are kept and reconditioned (paint correction, tires, interior cleaning/repair, vehicle maintenance). Usually every traded/auction purchased vehicle has a certain amount of money built into what they paid (2000-3500.00). That’s why you have trade in/private party/retail values. You get trade in value, the dealership reconditions vehicle, and then sells for retail. This is why you should never put new tires on a trade in. You won’t get anything extra for it. All the dealership sees is extra profit that you just paid for.

    If the vehicle is to be kept at the dealership, the maintenance department will go through a safety checklist, maintenance checklist, and anything else that might need to be repaired. Sometimes, a vehicle is traded in on a Friday afternoon and sold on Saturday/Sunday. Highly doubt the inspection was completed and important items can be overlooked.

    When I purchased my 2012 Tundra, it was traded in with 4004 miles and had not been “certified” yet (inspected to give the consumer the 100k/5 year warranty). The only reason I even snagged the truck up was it wasn’t on the sales sheets yet. Finding a non-flex fuel tundra 5.7L truck at the time was tough in my area. I just got lucky. I had to wait for the inspection, but that was no big deal.
     
    Saltyhero13 likes this.
  7. Jan 23, 2022 at 2:09 PM
    #7
    parkerbows

    parkerbows New Member

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    Was it a certified pre-owned? Its funny they are supposed to be gone over perfectly with some 160 point inspection etc.. I test drove a couple before I bought mine and was checking one out and the radio was super low and could barely hear it, drove another one that just did not want to come out of 4wheel drive in a reasonable amount of time. I told them and they were like, no we went over and all good. Got home and got a call that oh we looked and the one didn't have an amp, guy must have removed before trading in. The other one they said was fine. It wasn't! figure certified should at least pass a customers test drive
     

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