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Lube shop left me without oil for ~150 miles

Discussion in 'General Tundra Discussion' started by adamreinhardt, Nov 3, 2021.

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  1. Nov 3, 2021 at 9:32 AM
    #1
    adamreinhardt

    adamreinhardt [OP] Blk 17 Platinum 4x4

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    Ok I need help/advice. Went specifically to a lube shop with better filter and Amsoil. Long story short, they didn’t put a gasket in the back end of the filter housing (where you can drain prior to removal). A couple of days later I’m driving down the highway, music thumping, and I can hear a terrible sound from the engine. I pull off the highway and park and proceed to see what oil pooled up in the skid plate draining off into the parking lot. 6 quarts were needed to get back to full.

    ok, what I need to know is exactly how I approach this. They spend almost a thousand dollars to tow it back there and have them put oil in. Obviously not much they can do themselves. I’ve been told they’ll gimme free oil changes and monitor it, but there’s so much wrong with that approach and I get why they’d want to be the ones to look it over.

    What I need to do is know how I protect myself legally. The sound I heard was absolutely horrid. They’ll wanna act like nothing is wrong, crisis averted. I have a local mechanic who I called for advice, but he’s out of town. The gal who answered the phone immediately said “sounds like they owe you a new engine”. Now I don’t know exactly what’s necessary, but what I do feel is that I won’t know until down the road that my half million mile motor craps out at 225k, and by then it’s too late, I need to attack this problem now. I baby it. I got it at 14k mikes in June 2020, and it’s at 55k now (insane I know!) but almost all highway miles, only towed once, maybe a thousand miles total. No crazy add ons or upgrades. Just light touch on the big pedal, good fluids and filters.

    please let me know who to contact, where to go, what to do and not to do. If you’ve been in this situation, let me know how it played out. I just need to not get f—ed holding the bill on a new engine later if they are the ones who compromised it.

    I live in WA state, not sure if that helps as far as legal options or whatever.
     
  2. Nov 3, 2021 at 9:35 AM
    #2
    Kanobi13

    Kanobi13 New Member

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    Take to dealer to asess the motor. If the lube place did not do good job first go around.
     
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  3. Nov 3, 2021 at 9:37 AM
    #3
    JLS in WA

    JLS in WA New Member

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    A friend of mine had this happen when the Toyota dealer forgot to fill his oil during a change. They bought him a new engine.

    Id consult with mechanic and lawyer if the lube shop doesn’t offer a new engine.
     
  4. Nov 3, 2021 at 9:38 AM
    #4
    Black@Blue19

    Black@Blue19 Old Salt

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    I would say they bought a truck!!!!:) no BS!!!! Inexcusable!!!!
     
  5. Nov 3, 2021 at 9:38 AM
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    Kanobi13

    Kanobi13 New Member

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    At inflated prices!
     
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  6. Nov 3, 2021 at 9:39 AM
    #6
    ThePolak

    ThePolak 2022 Platinum hunt/tow/haul/family ride on order!

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    Oh man, my face is cringing. Outside of seeking legal advice as a first step, I would take it to the dealer to assess the motor. Have all communications with the dealer (and for the Lube place for that matter from here on out) over email and CC yourself on every email sent so that you have a written record. Request that the dealer have two techs look at it and assess it independently and get their reports. Good luck with this.
     
    Last edited: Nov 3, 2021
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  7. Nov 3, 2021 at 9:39 AM
    #7
    GODZILLA

    GODZILLA Hail to the King, Baby.

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    First step, if you are really worried about the engine, get a legal consult with an attorney. My bet they tell you to definitely seek a second opinion from a dealership you trust. Whatever they determine, you get the lube place to pay for.
     
    JLS in WA likes this.
  8. Nov 3, 2021 at 9:48 AM
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    GODZILLA

    GODZILLA Hail to the King, Baby.

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    Not sure Texas law applies to Seattle....
     
  9. Nov 3, 2021 at 9:48 AM
    #9
    adamreinhardt

    adamreinhardt [OP] Blk 17 Platinum 4x4

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    Thanks, but I’m in WA. Unsure if this would apply to me. But I guess legal advice is the next step, followed by a trip to Toyota.
     
  10. Nov 3, 2021 at 9:48 AM
    #10
    Black@Blue19

    Black@Blue19 Old Salt

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    To much to list:)
    Sorry;(. Miss read!!
     
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  11. Nov 3, 2021 at 9:50 AM
    #11
    PlatinumPro

    PlatinumPro New Member

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    agree with above. the dealership should preform tests to verify that everything checks out paid for by the oil change. i understand its tough to ignore but some random girl saying "sounds like they owe you a new engine" isn't helpful unless she makes that decision.
     
  12. Nov 3, 2021 at 9:55 AM
    #12
    JLS in WA

    JLS in WA New Member

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    Any certified mechanic is fine.
     
  13. Nov 3, 2021 at 9:56 AM
    #13
    68rs75z28

    68rs75z28 New Member

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    150 miles and you haven't checked the oil level? Ignorance doesn't get you off free and clear here.
    Li
     
  14. Nov 3, 2021 at 9:59 AM
    #14
    GODZILLA

    GODZILLA Hail to the King, Baby.

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    Don't be a troll.
     
  15. Nov 3, 2021 at 10:00 AM
    #15
    Terndrerrr

    Terndrerrr guzzling dealer repellent

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    I don't see how damage wasn’t done that will show up long term. I agree with your mechanic’s assistant that they owe you an engine. That’s a HUGE issue, and you don’t know what may show up later that is due directly to the engine spinning 1000s of RPMs while being starved of oil.

    I had the same thing happen on my old 4Runner. I earned a free oil change by sending my old Suburban to a local shop for some big repairs. So I ended up using it later on the 4Runner. Well, it turns out the guy who did it didn’t put the large O-ring in the right place…he pushed it past where it was supposed to go so that it acted like a gasket between the filter housing and the engine block. I drove around for two weeks like that unaware, and then I came out to my 4Runner with a puddle of oil underneath the front end. Had a cold snap the night before, and the O-ring shrunk enough to let out a quart or two in the driveway. I took my skid plate off and removed the filter, filmed the whole thing, changed the oil in the driveway, and then drive to the shop and showed the owner what I discovered. He thanked me profusely and said I saved him from having to buy me a new engine. He’s an honest guy, and I appreciated that. But I’ve refused free oil changes from anyone ever since.
     
  16. Nov 3, 2021 at 10:13 AM
    #16
    jonclark96

    jonclark96 Not so new member

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    I had a similar incident years ago. Long story short, Jiffy Lube cross threaded the drain bolt on my Blazer, and by the time i got home, the engine was empty. The Jiffy Lube paid to have it taken to a mechanic of my choice, and have the motor stripped and inspected. Any damaged items were replaced.

    The shop should have insurance for exactly this purpose. As others have said, if they aren't willing to do more than just "keep an eye on it", you may want to pursue legal advice.
     
  17. Nov 3, 2021 at 10:52 AM
    #17
    Katblackdiesel

    Katblackdiesel New Member

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    Mistakes happen. A reputable shop will have insurance for incidents just like this. HOWEVER, insurance is insurance, and likely wont be willing to pay for an engine that "hasn't failed yet" so your best bet would be to go ahead and get yourself a lawyer. They should advise you on whether to go after the shop itself, or the shop's insurance company.

    On a side note, Toyota filters (recently) have been hit or miss on whether they come with the gasket for the filter housing drain, so the majority of non-dealer shops wont even touch that. They'll just remove the cap and drain the oil from that. It's messier, sure, but that's what they make brake cleaner for.
     
  18. Nov 3, 2021 at 11:20 AM
    #18
    68rs75z28

    68rs75z28 New Member

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    hahaha its not trolling if people can't pay attention to their truck...
    Should they fix it? Yes. He doesn't deserve a complete new engine for continuing to drive it UNTIL that happened.
     
  19. Nov 3, 2021 at 11:27 AM
    #19
    AZBoatHauler

    AZBoatHauler SSEM#140/ASCM#3/2ndGenNaysayer/BAF140

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    Karma is a real B. How do you propose he should have caught the fact oil was trickling out of the filter housing as he drove down the road?
    :hattip:
     
  20. Nov 3, 2021 at 11:30 AM
    #20
    GODZILLA

    GODZILLA Hail to the King, Baby.

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    Are you seriously saying that you stop and check your oil every 150 miles, because everyone on here is going to call BS on that one.

    The normal way things go is you get your service done, look everything over before leaving (including an oil check), then drive it as usual. The most frequent oil checkers out there would be those who check every time they get fuel, and most people don't even do that.

    Again, don't be a troll.
     
  21. Nov 3, 2021 at 11:39 AM
    #21
    68rs75z28

    68rs75z28 New Member

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    I check mine every time I get fuel just to ensure it's at the proper level and to see if it's burning oil. Again if it was leaking... it should have been noticed before driving 150 miles to where it RUNS OUT OF OIL. It isn't an excuse at all. Just because you're not observant of your car.. does not mean you should get away with a free engine.
     
  22. Nov 3, 2021 at 11:41 AM
    #22
    68rs75z28

    68rs75z28 New Member

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    Oh I don't know when he started it and checked it over after an oil change... seeing oil on the road as you check your mirrors... SMELLING OIL hit your exhaust... MANY reasons. You guys just seem to like to make excuses for not being observant.

    Yep, Karma is going to get me for faulting someone for not paying attention. Jesus you guys are being sensitive.
     
  23. Nov 3, 2021 at 11:43 AM
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    JLS in WA

    JLS in WA New Member

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    If I leave the oil change place I EXPECT they did the job right. Thinking I need to check it within 150 miles is idiotic at best.

    I tend not to have a camera under my truck to use for watching for an oil leak
     
  24. Nov 3, 2021 at 11:43 AM
    #24
    68rs75z28

    68rs75z28 New Member

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    Just another note.. If it is able to leak out 8 QUARTS of fluid in 150 miles. THAT IS A LOT OF FLUID not to notice.
     
  25. Nov 3, 2021 at 11:44 AM
    #25
    68rs75z28

    68rs75z28 New Member

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    hahahaha still negligent on your part.
    YOU ARE RESPONSIBLE for NOTICING 8QTS of fluid leak out of your engine.
     
  26. Nov 3, 2021 at 11:46 AM
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    AZBoatHauler

    AZBoatHauler SSEM#140/ASCM#3/2ndGenNaysayer/BAF140

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    Let’s start with some simple math to break down your claim-
    He lost 6 quarts after driving 150 miles.
    6/150=.04 avg quarts being lost per mile. Can you tell me how many drops equals .04 quarts or 1.28oz? Surely you can see that amount being leaked out on the roadway over the course of a mile.

    It gets better… what exhaust components are under the filter housing for this oil to drop onto?
    For “knowing” everything about your truck it appears you’ve never looked underneath it.
     
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  27. Nov 3, 2021 at 11:47 AM
    #27
    GODZILLA

    GODZILLA Hail to the King, Baby.

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    Well, here's a few points to consider

    • An off road skid would deflect and hold a fair bit of oil before it got to the ground, and it would disperse it so it didn't drip in one place
    • Driving highway speeds you wouldn't see any oil that wasn't extremely concentrated
    • With a missing o ring it would likely be a slow leak until the oil was hot and at pressure
    • That oil would have leaked over the course of 150 miles, not in one big slick
    • The filter housing wouldn't leak onto the exhaust
     
  28. Nov 3, 2021 at 11:47 AM
    #28
    68rs75z28

    68rs75z28 New Member

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    Dear lord you have no clue what your talking about.. You know there is something called wind that will blow it right back onto the exhaust right?

    The tundra holds 8.5 quarts, so you don't even know it well enough to know that.. cool! Just keep going :)
     
  29. Nov 3, 2021 at 11:47 AM
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    JLS in WA

    JLS in WA New Member

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    Negligent my ass. It’s the shop’s screw up. They were paid to do a job correctly and ensure they had things right prior to releasing the vehicle. If your wheels fall off after a tire rotation, Is it your fault for not torquing the lug nuts before driving? Get real.
     
  30. Nov 3, 2021 at 11:49 AM
    #30
    68rs75z28

    68rs75z28 New Member

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    Oh dear lord some of you seem to not understand what happens when you have a leak.

    WIND WILL BLOW IT BACK.

    The leak would be noticeable since the skid plate can't hold 8 quarts.
     
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