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Toyota paid for my LED Pros

Discussion in '2.5 Gen Tundras (2014-2021)' started by EarlyRiser, Jan 3, 2022.

  1. Jul 25, 2022 at 3:26 PM
    #331
    Tundra234

    Tundra234 New Member

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    I think that just about everyone that was reimbursed did the work themselves.
     
    EarlyRiser [OP] and shoang20 like this.
  2. Jul 31, 2022 at 4:36 PM
    #332
    batman900

    batman900 New Member

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    After reading over the repair procedure.....



    Even though I have the pro leds and ihacker harness my dealer shop manager was being insistent on getting the recall done and said it will keep showing up in his system until I do. Told him no thanks nicely a few times and then said I'd call when I had time, again to be nice.
     
  3. Jul 31, 2022 at 5:32 PM
    #333
    EarlyRiser

    EarlyRiser [OP] New Member

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    I was in there last week for ToyotaCare service and declined the recall work for harness since I have LED lights now. The service lady seemed relieved and says it takes 2-3 hours depending on who is tasked with harness splicing/repair. No hard sell for me.
     
    batman900 likes this.
  4. Jul 31, 2022 at 5:49 PM
    #334
    Tundra234

    Tundra234 New Member

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    They are denying claims left and right. The last letter from June said that I didn't meet the reimbursement criteria. No idea wtf that is. I think it's their way to deny it if they didn't do the install of the leds. I still have one reference number open, but she said that they link together if more than one claim is submitted. Friday she said she put in an email to the reimbursement department and that she will call when they get back to her. I won't hold my breath because customer service sucks everywhere.
     
  5. Aug 5, 2022 at 9:29 PM
    #335
    marshmellow

    marshmellow New Member

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    I received my $688 check from Toyota earlier this week. I bought the LED’s in April of this year and submitted the claim in the middle of May. I’m not exactly sure when I received the recall notice, whether it was before or after buying/claiming anything. I just saw this thread a while back and decided to see if it works.

    I didn’t claim the ihacker harness in my reimbursement claim, now that I know, I would have.
     
  6. Aug 5, 2022 at 9:39 PM
    #336
    RobertD

    RobertD ASCM#4 "I call it Vera" ~Jayne Cobb

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    :angrygirl:



    There is no damn consistency!
     
  7. Aug 6, 2022 at 1:36 AM
    #337
    MadMaxCanon

    MadMaxCanon New Member

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    Too many, but not enough....
    Looks like you only got money before they changed the website and paperwork requirements
     
  8. Aug 6, 2022 at 4:34 AM
    #338
    Tundra234

    Tundra234 New Member

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    What did you submit and did you install them yourself?
     
  9. Aug 6, 2022 at 9:44 PM
    #339
    marshmellow

    marshmellow New Member

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    I submitted my receipt from boschtoyotasouth along with a credit card statement for proof of purchase. I still have the headlights sitting in my garage..because lazy.
     
  10. Aug 7, 2022 at 4:25 AM
    #340
    Tundra234

    Tundra234 New Member

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    Yeah I think they have no idea what they are doing. You got lucky because the reimbursement was only applicable to purchases prior to the recall which makes no sense at all. They have no consistency at all with claims submitted.
     
  11. Aug 10, 2022 at 3:17 PM
    #341
    Jtundra81

    Jtundra81 Just a member

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    Nice , I got reimbursed for the headlights and the harness too . I did install it myself and sent them picture of the truck …
    I have a dealer visit due and will ask them to skip the recall since I have the led now … hope they won’t make a big deal of it , not sure what to expect
     
    EarlyRiser [OP] likes this.
  12. Aug 10, 2022 at 3:27 PM
    #342
    Tundra234

    Tundra234 New Member

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    Must be nice...they are screwing the rest of us on reimbursement.
     
  13. Aug 10, 2022 at 3:32 PM
    #343
    Jtundra81

    Jtundra81 Just a member

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    Something is not adding up , why would they approve some and deny others ? They must have a procedure they follow or at least you would think so .
    I know yours were not factory led , is it possible this may be the reason ?? Were the ones purchased by marshmallow also factory ? How much is the total amount you asked them for ?
     
  14. Aug 10, 2022 at 3:40 PM
    #344
    Tundra234

    Tundra234 New Member

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    I'm not sure what they are doing but I have talked to them twice in the last week. I politely told them that there is no consistency with the process. They keep telling me that my claims all link together and that it was denied in June. I told her the one in June was closed by them because they said that claims had to be resubmitted after the remedy was released. As far as denial, they don't explain why. They just state that you don't meet the recall requirements. She sent an email to the reimbursement department and is waiting for a response from them. Aggravation at its finest.
     
  15. Aug 24, 2022 at 10:47 AM
    #345
    Tundra234

    Tundra234 New Member

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    I just found out that my claim was never sent over to the reimbursement office. It will be sent over to them today. I just had a 30 minute phone call with a senior supervisor. He said that my documents were received but the file was never sent. He also said I should hear something back in about a week or week and a half. @pursuit2550
     
    pursuit2550 likes this.
  16. Aug 24, 2022 at 10:48 AM
    #346
    Tundra234

    Tundra234 New Member

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    Found out that my file was never sent over to the reimbursement department.
     
    Jtundra81 likes this.
  17. Aug 24, 2022 at 11:17 AM
    #347
    BreezyTX

    BreezyTX New Member

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    What's the consensus now? I've just discovered this thread as I want to upgrade to Pro lights anyway in my '21. I am covered by the recall.

    Should I have the harness 'remedy' first, then install Pro lights, or install Pro lights and skip the remedy?

    I'm aware I won't get reimbursed for the lights, but just wondering what the consensus is on having the harness remedy if I'm going to upgrade?
     
  18. Aug 24, 2022 at 11:18 AM
    #348
    Tundra234

    Tundra234 New Member

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    They won't reimburse any purchases after Sept 2021 when the recall was issued.
     
  19. Aug 24, 2022 at 11:23 AM
    #349
    BreezyTX

    BreezyTX New Member

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    Yeah, edited my post to say I know I won't get reimbursed. But wondering if I should do the remedy before installing Pro lights, or just leave the harness alone?
     
  20. Aug 24, 2022 at 11:39 AM
    #350
    Tundra234

    Tundra234 New Member

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    If you are installing the Pro leds then I would leave it as is. It wouldn't be an issue until you sell the truck if you ever do.
     
  21. Sep 8, 2022 at 6:28 PM
    #351
    jrtex

    jrtex New Member

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    I got my check in the mail today! Took about 6 weeks to process and there was no back and forth with Toyota after I submitted (other than receiving the check). Thx so much for this thread EarlyRiser. Hit me up if you're ever in Dallas and I will buy you a beer :cheers:
     
    EarlyRiser [OP] and Jtundra81 like this.
  22. Sep 8, 2022 at 6:40 PM
    #352
    Tundra234

    Tundra234 New Member

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    Hopefully I will get one in a few weeks. It has been a royal pita because there communication sucks. I found out 2 weeks ago that mine never got sent o er the the reimbursement department after I sent my documents in. I put Morimotos in mine. Did you do the install yourself?
     
  23. Sep 8, 2022 at 6:44 PM
    #353
    jrtex

    jrtex New Member

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    Yes. OEM Pro LEDs and ihacker harness.
     
    Tundra234 likes this.
  24. Sep 8, 2022 at 8:40 PM
    #354
    Jtundra81

    Jtundra81 Just a member

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    Nice man , same for me , payed also the harness.
    Took the truck last day to dealer for regular maintenance and I asked them to waive the recall since no longer needed . Looks like they reached out to Toyota on this to see if they allow the waiver and waiting for an answer . I showed the dealer the check from Toyota and all so hopefully they will just waive the recall , Toyota were asking about the harness based on what dealer told me … we shell see what they say
     
  25. Sep 9, 2022 at 9:25 AM
    #355
    EarlyRiser

    EarlyRiser [OP] New Member

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    It is good to hear about successful claims. I’ve learned a ton from the site and happy I was able to help some other members out.
     

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